Andrew 's experience...
Chloe has handled both the sale of my property and the purchase of a new one. She has been an absolute credit to Lyons Bowe, as has everyone else who has assisted on the transactions
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Chloe is a Legal Assistant in the Conveyancing Department, based in the Shepton Mallet office, having joined Lyons Bowe when the firm was established in November 2014. Chloe has lived in Somerset her whole life and is friendly and approachable and will assist wherever necessary to help the firm’s clients. Chloe attended Ansford Community School and progressed on to Strode College where she took a Level 3 Extended Diploma in Business. Chloe has recently completed her Level 4 Conveyancing Technician Course and is hoping to progress to Level 6 Licensed Conveyancing shortly.
54 High Street, Shepton Mallet, Somerset, BA4 5AS
Licensed for 3 years
Housing & Property
Chloe has handled both the sale of my property and the purchase of a new one. She has been an absolute credit to Lyons Bowe, as has everyone else who has assisted on the transactions
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Outstanding service from the first interaction. Very impressed, and will recommend
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Our initial experience was great - setting up the file was quick and efficient. However towards the end of the transaction we were chasing for informations and updates and struggling to get these in a timely manner. Because the time line around exchange was not well explained, we were left frustrated and chasing. We would not have had to make a nuisance of ourselves chasing if we had had clear information set out in writing when we initially asked for it.
Hi Rose Ella, Thank you so much for your feedback. Whilst I'm thrilled that your initial experience with us was a positive one, I'm sorry that you feel that the service you were given wasn't up to the Lyons Bowe standard. I will make sure that your comments are fed back to the team to make sure this doesn't happen again. Thanks, The Lyons Bowe Team
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Great communications and service during a very difficult time. Thank you
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Haven't moved in a few years but this move was painful. Took six months and so nearly pulled the plug on the whole thing. We had problem after problem with banks, sellers, buyers and other. Personally think this industry is set up wrong.
Can't blame your company for the above and Always professional and friendly but sometimes lacking in communication.
Anyway we made it so thanks.
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Chloe is a Legal Assistant in the Conveyancing Department, based in the Shepton Mallet office, having joined Lyons Bowe when the firm was established in November 2014. Chloe has lived in Somerset her whole life and is friendly and approachable and will assist wherever necessary to help the firm’s clients. Chloe attended Ansford Community School and progressed on to Strode College where she took a Level 3 Extended Diploma in Business. Chloe has recently completed her Level 4 Conveyancing Technician Course and is hoping to progress to Level 6 Licensed Conveyancing shortly.
Languages Spoken: English
Legal Assistant
Lyons Bowe
?-present
Good Experience
The team were very thorough and communicated well through a very tricky conveyance.
Solicitor named in this review: Chloe Rivers
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Excellent service
A courteous, approachable and very knowledgeable team of people.
Solicitor named in this review: Chloe Rivers
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Fantastic
I was impressed by Lyons Bowe from my first interaction with them, and throughout my Conveyancing transactions, I have continued to be impressed. Honest, professional, friendly and fast service.
Chloe Rivers in particular has been superb to work with and is a credit to your team
Needless to say, I would definitely use Lyons Bowe again, and will recommend to friends, family and anyone looking to buy or sell a property
Solicitor named in this review: Chloe Rivers
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Great service
So far I have found Lyons and Bowe nothing but helpful and always easy to reach when we need them. Very quick at responding to emails and have always called back if we have tried to get hold of them. The app that you have that takes you through the steps of the house sale is great and very easy to track, made all the forms really
easy to fill out. Everyone I have spoken to there has been polite, friendly and always willing to help.
Solicitor named in this review: Chloe Rivers
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Excellent service
Chloe was friendly, approachable, and provided excellent, professional service.
Solicitor named in this review: Chloe Rivers
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Excellent service
All the staff were professional, courteous and friendly.
In particular Chloe Rivers was excellent. She kept me informed every step of the way.
I would highly recommend Lyons Bowe to anyone
Solicitor named in this review: Chloe Rivers
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Unbeatable service
Outstanding service delivered in a lovely personal manner. Especially during a very pressured timescale.
Solicitor named in this review: Chloe Rivers
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Excellent
First time using Lyons Bowe and very impressed with the process of selling my house and everything being done online and by phone perfect in these covid times. the forms are straight forward to fill in and you can constantly keep up to date with the sale of your property. I was kept informed at all times the staff are friendly and very knowledgeable I would not hesitate to recommend them there professionalism is second to none
Solicitor named in this review: Chloe Rivers
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Buying a house
Very professional and quick at responding.
The app works very well
Will definitely use again
Solicitor named in this review: Chloe Rivers
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Poor service
Very poor service from this company. They lost emails so just ignored me for a month even though I was constantly chasing them. Then accused another solicitor of losing emails too. Wasted 6 weeks doing nothing. Poor communication, dreadful business practice & kept pestering me with these ridiculous questionnaires about how great I thought they were doing. So unprofessional.
Solicitor named in this review: Chloe Rivers
A representative from Lyons Bowe responded to this review on 21 June, 2021
Dear Sara We are sorry to hear that on this occasion our service was not up to our usual high standard. Gemma Monday, Head of Department, would like to discuss your matter in more detail with you so we can better understand the issues you have raised. Gemma can be contacted on 01172 446802 or gemma.monday@lyonsbowe.co.uk.
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