Alison
Great service, we used them for both selling and buying a property. Charlotte kept in touch all the way. Highly recommend
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Swift completion
After purchasing our new house through the modern method of auction we needed a quick turnover. I searched locally for a solicitor and up came pepperells. Thank you Charlotte for your conveyancing. We will use your services again.
Solicitor named in this review: Charlotte Massey
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Highly recommended Solicitor
We have used Charlotte Massey @ Pepperells before and always found her highly professional and efficient.
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 19 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Perfect as a first time buyer
Excellent experience with Charlotte and Pepperrels! As a first time buyer and foreigner this was all a bit new but Charlotte made the experience seamless, and the price was very reasonable.
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 14 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Really efficient from start to finish
Wouldn't hesitate to recommend. Communicated from start to finish and explained everything in detail. As the sale of the house progressed kept us informed
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 07 February, 2024
Thankyou for taking the time to leave us such a positive review Ian. We are so pleased to hear how Charlotte communicated with you right throughout your matter. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
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sale & purchase
Charlotte was very helpful in first instance in finding a solution to getting AML checks complete as my partner was not in UK. Generally prompt in responding to messages and keeping me updated. All I'd ask is that because moving house is stressful and not something we do often, some guidance on how to handle the final stages would be helpful; i.e. waiting for exchange & completion dates. I found this very difficult as my removal firm were limited in dates that they could provide so I know I was making a nuisance of myself during last week. The conveyancing industry needs to come up with better ways to get dates agreed such as all-party conference calls for all to agree target dates. I know this was not down to Charlotte but I feel the process badly needs bringing in 21st century to avoid that last minute stress and potential loss of money (e.g. if I had paid my removal firm & then needed to cancel, plus in my case cancelling work).
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 18 January, 2024
Thank you Rachel for your feedback. We look hearing from clients and always like to share your views. We will share this with both Charlotte and the department. If you need us in the future please do not hesitate to contact us.
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fozzie
great service always keeping myself informed regarding house sale and info from buyer many thanks Steve
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 02 January, 2024
Thank you Stephen for your feedback. Its great to hear you was happy with the service that Charlotte provided you and look forward to working with you again in the future.
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Excellent
Excellent service not looking forward to this task of sell a house but was really straight forward , clear and prompt instructions to follow .
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 28 December, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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First Time Buyer(FTB)-Mortgage
I was recommended to Pepperells by my advisor and it was a rewarding experience for me .
Charlotte Massey was approachable and very easy to work with.The team at Pepperells including the receptionist are very helpful and will definitely recommend the company to others.
They are transparent,timely efficient.
Thanks for getting me my first home.
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 22 December, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent service
The folks at Pepprells were extremely professional and prompt in reply to all our queries and questions. Highly recommend.
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 28 November, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent service
Every query, every e-mail, phone call was answered promptly, I was kept fully informed at all times.
Solicitor named in this review: Charlotte Massey
A representative from Pepperells Ltd responded to this review on 26 October, 2023
Thank you Claire for your feedback and I'm glad you where happy with all communication. We look forward to working with you again in the future.
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