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How Thompsons Compares

Value for money

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Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

5.0/5

Reviews summary

  • Excellent

    1684
  • Very Good

    96
  • Average

    17
  • Poor

    10
  • Awful

    43

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Alan

Verified review

This review has been left by a verified client who used Thompsons.

Alan

March 27, 2024

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Robert Cranston and Team

Having been appointed Robert Cranston and Thompsons Solicitors through my union (Unite), I was pleased initially by his great manners and positive attitude to what I though would be a mundane and relatively small job for him. I really wasn't expecting much from the whole experience. I couldn't have been more wrong.
Robert gave me sound advice on what to expect, what time frame could be involved, and how many outside agencies could eventually take part in my case. He advised me to go ahead with legal action when I was really unsure as to whether there was any point in pursuing anything. Robert and his team involved a doctor, an employment expert, a pensions expert and even a psychiatrist to work on my case. This all took time and between Robert, and his team, I was kept fully informed and reassured about how things were going.
My case was eventually settled at the pre trial meeting and I was given very sound advice as everything progressed towards that point. Ken and then Leo came on side to assist and provide advice with my case in the later stages, and along with Kath, Lyn and Yvonne, all working in the background, everything ended well into the evening at pre trial. Robert was always there for me. Questions were dealt with as I thought of them and I was reassured every time we spoke that I was being very well advised and cared for.
Now that it's over, and I have time to reflect, I cannot fault Thompsons Solicitors in any way. I've been looked after since day one. My outcome, having been left with an amputation after an incident at work on another site, has far exceeded anything I could have initially imagined. It will help me and my wife to get on with our lives, which will of course never be as they previously were.
I can wholly recommend Thompsons to look after anyone in need of a solicitor. Thank you Robert and the whole team ( Leo, Ken, Kath, Lyn and Yvonne). You've changed our future in the most positive way.
With kind regards and best wishes.. Alan

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Christopher Lynch

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This review has been left by a verified client who used Thompsons.

Matter Type:

Road Traffic Accident

Christopher Lynch

March 21, 2024

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Collected on:

Rta

Totally professional, Corrine was super an kept me up to date every step of the way. I would highly recommend.

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Zara McLeod

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This review has been left by a verified client who used Thompsons.

Matter Type:

Car Accident

Zara McLeod

March 17, 2024

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Highly recommend

After my accident my friend recommended Stewart White to me and gave me his details.
I had no idea what to do, I had never made a claim in my life.
Stewart called me very quickly after my initial enquiry. He put my mind at rest straight away. He explained all of the process to me and highlighted the options available to me. He was very calming and professional. Stewart was with me every step of the way and his advice was always correct. Being in a car accident makes you question yourself, especially as it is not something you do every day. I can say without any doubt that Stewart looked after me and I will 100% recommend him.

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William Hogg

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

William Hogg

March 16, 2024

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Collected on:

First class service

I can’t thank Robert enough for all his hard work on my case he was there for me 100% great communication from him. Always kept me in the loop with every stage of the process.

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Thomas Duncan

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Thomas Duncan

March 11, 2024

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Work accident clain

After an accident at work I was promoted by my Union to pursue a claim for compensation

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Eddie Collins

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Eddie Collins

March 08, 2024

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Collected on:

Personal injury claim

Mr Robert Cranston was very pro at his job & great to deal with cant do better than that , Mr Robert Cranston top man .

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Anonymous

March 07, 2024

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Collected on:

Excellent Result

First of all I would like to thank Thompson’s for the sterling job they did for compensation in the fight against FDC after an accident at work in 2019. Especially Robert Cranston who kept me updated at every step. He also explained legal format that was beyond my comprehension. Robert succeeded in securing a comfortable financial gain which I am very grateful for.

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Anonymous

February 29, 2024

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Excellent Advice and Guidance provided

Excellent service provided. Clear and prompt in communication, advice and guidance provided from first point of contact to a successful conclusion...thank you so much!!

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Victoria mcdougall

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Children's Serious Injury

Victoria mcdougall

February 29, 2024

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Child’s Head injury at farm

Seonaid has been absolutely brilliant with dealing with such a sensitive case. She has been so patient and understanding and the communication has been very clear from start to finish. She updated us the minute there was any developments. Thank you so much for all your help. We would highly recommend you to our family and friends

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Anonymous

February 29, 2024

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Collected on:

SW

From the outset the solicitor that was assigned to my case displayed a great deal of patience with me, empathy and at no time made me feel uneasy or ridiculous in the questions that I asked. From the telephonist, the secretaries and advocate that I was dealing with in Thomsons everyone was highly professional and put me at ease in the manner they went about dealing with me. I am extremely grateful to the solicitor working on my behalf as when he took the case on he indicated it could be a long process and so it proved to be, but due to his hard work, diligence and endeavour, along with the advocate, they secured the best outcome for me, for which I am hugely grateful. I am also very appreciative of the support my union Unison has been to me throughout this whole experience and for putting me in touch with Thomsons. Overall I can not fault Thomsons from my first contact with the company I would have no hesitation in highly recommending them and thank them for all that they have done for me.

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Reviews collected from

Carol

Carol

February 08, 2024

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Carol

Couldn't help with my particular problem but pointed me in the eight direction.

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Nicola

Matter Type:

Employment Law

Nicola

January 30, 2024

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Nicola

My lawyer Neil Paterson spent almost a year dealing with my case and I cannot thank him enough. Highly recommend.

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István

István

September 27, 2023

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István

I could recommend them to everyone. They professionally managed my issue and I could receive a high amount of compensation.

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Brian

Brian

July 13, 2023

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Brian

100 % satisfaction from Thompsons all the time

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andre

andre

May 11, 2023

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andre

Thank you, especially Christy and the rest of the team, for being so professional for winning

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

If you live in the Scottish Borders and have suffered a personal injury as a result of someone else's negligence, or you have suffered injury as a result of an accident while in the Scottish Borders, contact Thompsons Solicitors today for information and advice regarding how you may be able to claim compensation for your pain, suffering, expenses and lost earnings. We can quickly ascertain the essential details of your case and help you determine whether it is in your interests to pursue a claim for accident compensation through the solicitors at our Borders offices. We can also help you explore your funding options; with our no win, no fee package guaranteeing you will not a pay a penny if your case is unsuccessful and our assurance that you will receive the maximum compensation possible, with no hidden costs or initial outlay, if your claim has a positive outcome.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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