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How Tollers LLP Compares

Value for money

!

Limited data.

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Tollers LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Tollers LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Tollers LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Tollers LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Tollers LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Tollers LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Tollers LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    358
  • Very Good

    13
  • Average

    1
  • Poor

    1
  • Awful

    9

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
MrsMoran

Matter Type:

Wills

MrsMoran

April 08, 2022

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Very friendly and professional

The staff at Tollers were so friendly and professional and gave us all the help needed for drafting our Wills.� We had never given the subject much thought before and so the advice and information given to us was really helpful. �Tollers made the process much easier than expected.� We would have no hesitation in recommending Tollers to family and friends

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DRedmond

Matter Type:

Probate

DRedmond

November 12, 2021

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Highly recommend Sharon

I was recommended to Tollers after my mum suddenly passed away last year, a big shock to us.� From the start they suggested a lovely estate agent, whom we eventually used.� Tollers kept us up-to-date every step of the way advising and sending correspondence, which meant that the pressure was totally lifted from me.� My solicitor was Sharon Brown and I cannot recommend her and her team highly enough.� The house was sold and the estate went through.

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JNotcutt

Matter Type:

Wills

JNotcutt

August 24, 2021

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Excellent advice

We found Tollers excellent at giving clear advice over the free Will service.� Their service was clear and efficient and we will not hesitate to use Tollers in the future.

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MrsPovey

Matter Type:

Wills

MrsPovey

March 12, 2021

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Would happily recommend

I recently accompanied my elderly mother on two occasions to Tollers Solicitors Kempston office.� This was during the pandemic and we both felt safe and comfortable in the way our appointments where organised and by the precautions they had in place.� I was impressed by the experience of our meetings which were professional, yet friendly and supportive and in no way rushed.� I would happily recommend the Kempston branch.

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MrsNorman

Matter Type:

Wills

MrsNorman

February 19, 2021

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Very kind and understanding

Dealing with Tollers was like talking to a friend and knowing that they genuinely wanted to help at what was (and is) a difficult time for our family.� The individuals I dealt with were so kind, understanding and professional and completed all that we needed to set our minds at rest, very speedily.� They explained everything very clearly.� We are very grateful to Tollers for coming to the house and sorting out our concerns and taking away a great deal of stress and worry about legal matters that have preyed on our minds for a long time.

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MrC

Matter Type:

Probate

MrC

February 19, 2021

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A very smooth process

The process was smooth and easy from beginning to end.� In particular I would like to thank Sharon for her attentiveness and willingness to answer any question during the process.� Highly recommended service and will definitely be using Tollers again.

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MissCooper

Matter Type:

Wills

MissCooper

February 19, 2021

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Would definitely recommend

I have been a client of Tollers for several years for Will making and Lasting Powers of Attorney, Tollers also hold my house deeds. I have always found everyone very pleasant and helpful and the way I have been treated throughout has been really exceptional. I would definitely recommend Tollers to anyone. Thank you.

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MrsThompson

Matter Type:

Wills

MrsThompson

January 08, 2020

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A great experience

After the deaths last year of both my parents (Tollers did the conveyancing on their property) my husband and myself decided to make Wills. We again enlisted your services and were fortunate enough to be dealt with by Sharon Brown. The whole experience was easy, friendly, understanding and aggravation free! I wouldn�t hesitate to use Tollers for any legal work and I have found the staff to be a revelation. They have been wonderful and very kind and compassionate at a truly difficult time. Sharon answered difficult questions and explained things with patience from start to finish. A lovely young lady! Thank you Tollers.

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Reviews collected from

Garfield

Garfield

November 20, 2023

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Garfield

Terrible service and rather rude - My elderly 80 year old mother had an appointment one rainy morning last week (11:30am on the 14th November) to update her will.

She arrived early by public transport and spent some time looking round local shops and having a coffee before continuing for her appointment.

However, on arrival at 11:20am she was spoken to rather rudely and told, by a solicitor we assume, that she couldn't wait in the reception area because she might overhear her conversation with her client.

She was asked instead to go for a walk (in the rain) and come back at her appointed time.

We don't know why this person couldn't simply close their office door so that clients could also wait in the provided reception area but my mother didn't wait to find out.

Apparently the receptionist is rather nice, polite and did offer an apology for her rude and unreasonable colleague.

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M

M

February 27, 2023

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Collected on:

A client

Very helpful and friendly staff.

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Audrey

Matter Type:

Probate

Audrey

June 16, 2022

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Audrey

Such a pleasure to meet a solicitor who has a sense of humour, explains everything in layman's terms, and is extremely helpful. Thank you, Cathy.

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MARIANNE

Matter Type:

Trusts

MARIANNE

July 25, 2020

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MARIANNE

Really helpful and thorough Cathy has helped so much

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Gintaras

Gintaras

December 29, 2019

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Gintaras

That day was closed,parking good accessible with wheelchair, entrance aswell

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Tollers LLP are accredited by

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About this branch

Description

Founded in 1877, Tollers has grown to become a leading Regional Law Firm, with 6 offices and a geographic footprint throughout the South and East Midlands. With our long history comes a degree of prestige, wisdom and impressive depth of experience. However, our approach is a very modern one – we are here to help you keep pace with, or one step ahead of, the legal complexities of modern life and business, and to lead our peers by example when it comes to providing high-quality legal services. and you will discover that we focus on you and how we can help you deal with the legal challenges you face, no matter how complex. Like any fruitful relationship, that means listening closely to what you have to say, truly understanding your circumstances both from a personal and business perspective and taking the time to explain points of law clearly and simply without waffle, jargon or legalese. Many law firms call this “client focus”. At Tollers we call it “the very least you should expect”. Of course, what we do for you is important, but so is how we do it. So we continually invest in our people, processes and technology to ensure the service you receive is both first-class and cost-effective. It is about acting professionally, adapting the way we do things to best serve your needs, and building a relationship based on trust, mutual respect, professionalism and the desire to help you succeed. Because after all is said and done, we measure our success by your success.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Education
    • Education
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Mental Health
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Computer and IT Law
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Health and Safety
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