After a motor accident in March, I was entitled to 6 physiotherapy sessions for the injuries I sustained. The appointed doctor made Admiral Law aware of this in June, but Admiral Law did not contact me until October. Following which, I was told I'm no longer eligible for the physiotherapy appointments, because it was now outside the 6 month window. When I asked for a reason why I wasn't contacted when the report was reviewed in June, Cam Jones (Case Handler) could not provide a reason, and 1 week on, has still not replied to me.
I have sent numerous messages on their client portal to discuss further, all of which have been ignored.
All in all, Admiral Law KNEW I was entitled to treatment, and chose to withhold my access to a physiotherapist. AWFUL experience.