anonymous
Employment
Redundancy Settlement
Really professional service and I would highly recommend
Solicitors tagged in
this review
Poole Alcock LLP
Collaborative Separation
|
5,019 Total Company Reviews
Collaborative Separation
|
5,019 Total Company Reviews
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Accepting new clients
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 408248
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Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Family Law
1 / 11
Housing & Property
1 / 72
Wills, Trusts & Probate
1 / 3
Employment
1 / 19
Commercial Property
1 / 3
Dispute Resolution
1 / 14
Crime/ Criminal Defence
1 / 10
Commercial and Business Law
1 / 1
Private Client Law
1 / 3
Child Law
1 / 2
Consumer
1 / 10
Company & Commercial
1 / 15
Litigation
1 / 1
Personal Injury
1 / 5
Contract Law
1 / 45
Banking
1 / 7
Construction
1 / 6
Adjudication Law
1 / 1
Land Law
1 / 1
Auction Law
1 / 2
Company Law
1 / 2
Advocacy Law
1 / 21
Court of Protection and Deputyship
1 / 5
Business Law
1 / 4
Debt and Tax Law
1 / 1
Mergers and Acquisitions Law
1 / 9
Clinical Negligence
1 / 3
Agriculture
1 / 85
Planning Law
1 / 4
Corporate Law
1 / 4
Welfare & Benefits
1 / 16
Commercial Law
1 / 1
IT & Intellectual Property
1 / 8
Banking and Financial Law
1 / 1
Money & Tax
1 / 20
Charities
1 / 8
Education
1 / 2
Dental Law
1 / 4
Driving offences
1 / 5
Defamation Law
1 / 3
Injunctions Law
1 / 68
Civil Law
1 / 1
Governance Law
1 / 14
Regulations
1 / 10
Local
1 / 57
Family Law
1 / 4,221
Housing & Property
4 / 4,769
Wills, Trusts & Probate
4 / 3,760
Employment
2 / 3,621
Commercial Property
37 / 3,667
Dispute Resolution
14 / 1,801
Crime/ Criminal Defence
78 / 2,139
Commercial and Business Law
3 / 348
Private Client Law
4 / 297
Child Law
15 / 1,638
Consumer
4 / 4,416
Company & Commercial
16 / 4,185
Litigation
2 / 878
Personal Injury
31 / 2,653
Contract Law
2 / 1,427
Banking
1 / 1,031
Construction
9 / 856
Adjudication Law
2 / 238
Land Law
7 / 1,321
Auction Law
2 / 286
Company Law
6 / 969
Advocacy Law
1 / 150
Court of Protection and Deputyship
5 / 575
Business Law
3 / 459
Debt and Tax Law
3 / 785
Mergers and Acquisitions Law
1 / 425
Clinical Negligence
46 / 1,246
Agriculture
17 / 819
Planning Law
3 / 585
Corporate Law
3 / 842
Welfare & Benefits
11 / 1,049
Commercial Law
3 / 176
IT & Intellectual Property
6 / 1,113
Banking and Financial Law
2 / 216
Money & Tax
21 / 1,951
Charities
4 / 770
Education
11 / 424
Dental Law
1 / 56
Driving offences
22 / 623
Defamation Law
1 / 261
Injunctions Law
1 / 932
Civil Law
2 / 59
Governance Law
1 / 273
Regulations
5 / 2,413
National
4 / 11,165
Meet the team of Poole Alcock LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Lisa Potts
Partner – Head of Secured Lending & Deputy Head of Real Estate Operations
5.0
|
148 Reviews
Selina Hollies
Solicitor
4.9
|
14 Reviews
Olivia Mayer
Secured Lending Case Handler
5.0
|
12 Reviews
Alison Collins-Renalias
Licensed Conveyancer
5.0
|
7 Reviews
Contact & Locations - Poole Alcock LLP
Opening hours
| Monday | 09:00–17:15 | |
| Tuesday | 09:00–17:15 | (Open) |
| Wednesday | 09:00–17:15 | |
| Thursday | 09:00–17:15 | |
| Friday | 09:00–17:15 | |
| Saturday | (Closed) | |
| Sunday | (Closed) |
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Reviews
4.9
/5
305 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
anonymous
Employment
Redundancy Advice
Elinor was extremely efficient during my redundancy consultation period.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for your comments. I’m very pleased to hear that Elinor provided such an efficient service during your redundancy consultation. Your feedback is greatly appreciated.
Anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Housing & Property
Conveyancing
Professional and timely in responses in our initial engagement reducing the stress on ourselves.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback — it’s greatly appreciated. I’m pleased to hear that our prompt and professional responses during the initial engagement helped to ease the pressure and reduce stress on your team. It was a pleasure working with you
anonymous
Employment
Fast efficient service
From the moment of first contact, the service provided was sympathetic and efficient. Communications were always clear, and I was never left wondering as to what was going on. Most importantly, I felt listened to and never pressured into any decisions. The potential outcomes of all decisions and options were always clearly explained and it felt like we were in control of the situation the whole time.
Poole Alcock Review Administrator
Thank you very much for your thoughtful feedback. We’re delighted to hear that from the very first contact you found our service both sympathetic and efficient. It’s especially important to us that our communication is clear and consistent, so we’re pleased you always felt well informed throughout. Knowing that you felt listened to and never under pressure is incredibly important, and we’re glad we could provide a supportive environment where you felt in control. It’s great to hear that explaining all options and potential outcomes helped you feel confident in your decisions. We are very happy that we have been able to support you, and we truly appreciate you taking the time to share your experience.
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Excellent!
Dan has been very professional throughout the course of my matter, he never fails to act with empathy and efficiency and actively avoids incurring unnecessary costs to keep everything at a minimum. I feel in very safe hands with Dan, he can always advise on the best way forwards.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your kind feedback. We’re pleased to hear that Dan’s professionalism, empathy, and efficient approach made a positive impact on your experience. It’s especially important to us that matters are handled with care while also being mindful of costs, so we’re glad this was reflected in your case. We truly appreciate you taking the time to share your thoughts, and we’ll be sure to pass your comments on to Dan.
Other Reviews
dominic
Employment
dominic
Extremely helpful from start to finish. Made a settlement clear and easy to understand, offered good advice, were friendly, explained things clearly, and corresponded with my employer well. Highly recommend their services.
Steve
Employment
Steve
I am extremely happy with the service I received from Jamie Riseley and his team in regard to their handling of my redundancy Settlement Agreement. During the on-line meeting I had with Jamie himself, I found him to be very friendly, helpful and insightful. Later in the process, when my employer failed to meet an agreed deadline, Jamie sent an additional email that prompted them to into fulfilling their obligations. Highly recommended.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Steve your feedback has made our day. We are delighted that we have been able to help you in your matter and will pass your very kind words onto Jamie and his team. Very best wishes.
Karthick
Employment
Karthick
The Poole team handled the matter swiftly, well detail and professionally. Meeting was organised by remotely and all the information was explained clearly by the case handler. Great Service !
Poole Alcock Review Administrator
Karthick we are delighted that you have had such a positive experience with Poole Alcock and have advised it has been 'great service'. If we can help any further please do not hesitate to get in touch.
Helen
Employment
Helen
Excellent, quick, professional and reassuring to help me navigate my employment situation
A representative from Poole Alcock LLP responded to this review
Thank you for your review, Helen. We are thrilled that our Employment team were able to reassure you throughout your employment situation. All the best for the future.
Tahira
Employment
Tahira
I sought Poole Alcock's services to assist me with a settlement agreement following the redundancy of my job. In the end, they helped me get a more favourable outcome than I originally would have! The entire thing was so smooth and humanising. I requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. They were patient with me and respectful of my time. Even better, they acted quickly and efficiently. As my own scheduling issues brought me closer to the deadline for when I needed to sign the agreement, they were able to work within the timeframe I needed. The solicitor I worked with, Emily was fab. She (and Kellie) replied quickly, were completely courteous, and straight to business. Everything was explained to me in plain english, and I was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. This is an important point to make! Poole Alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. This is the number one part of my experience as to why I cannot recommend them enough.
Solicitors tagged in
this review
Reviews
4.8
/5
5019 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
Mark Poole
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Mark
Sarah-Jane was very amenable during the course of my matter. She was always clear, easy to understand and always showed compassion. Sarah-Jane elevated any stress that we had and left our heads clear, a very comforting experience.
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Very professional
Very professional, very quick, and I will definitely recommend .
Solicitors tagged in
this review
Ben
Verified
This review was submitted by a verified client of Poole Alcock LLP.
First time buyers
As first time buyers I felt like I was going in blind, the team at Poole Alcock have been amazing so far in helping us set up and get our process going with ease!
anonymous
Employment
Quick and easy process
The service provided was very good - the process was quick too
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Wills, Trusts & Probate
Lasting Powers of Attorney
Daisy was professional and friendly, making the process easy to understand. Communication was excellent and she responded clearly to any queries I had. Whilst I initially thought the cost was expensive, I soon realised I was getting good value for money given the excellent service I received. I have already recommended Daisy & Pool Alcock to someone else.
Legal experts tagged in
this review
Other Reviews
Mark rolfe
Housing & Property
Mark rolfe
Emily and Jordan have been brilliant through the whole process
Solicitors tagged in
this review
Poole Alcock Review Administrator
That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Aimee Brierley
Housing & Property
Aimee Brierley
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Matthew Dean
Matthew Dean
Excellent service. Thanks.
Poole Alcock Review Administrator
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Stuart Hutchings
Housing & Property
Stuart Hutchings
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
Matthew Eldridge
Housing & Property
Matthew Eldridge
I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.
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