anonymous
Employment
Redundancy Settlement
Really professional service and I would highly recommend
Solicitors tagged in
this review
Poole Alcock LLP
Predictable Working Patterns
|
5,016 Total Company Reviews
Predictable Working Patterns
|
5,016 Total Company Reviews
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Accepting new clients
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 408248
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Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
14%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
5.0/5
Initial Impressions
4.9/5
Approachability
5.0/5
Documentation Accuracy
4.9/5
Legal Knowledge
5.0/5
Value for money
4.9/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Poole Alcock LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Accreditations
Poole Alcock LLP are accredited by
Description
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.
Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Family Law
1 / 11
Housing & Property
1 / 72
Wills, Trusts & Probate
1 / 3
Employment
1 / 19
Commercial Property
1 / 3
Dispute Resolution
1 / 14
Crime/ Criminal Defence
1 / 10
Commercial and Business Law
1 / 1
Private Client Law
1 / 3
Child Law
1 / 2
Consumer
1 / 10
Company & Commercial
1 / 15
Litigation
1 / 1
Personal Injury
1 / 5
Contract Law
1 / 45
Banking
1 / 7
Construction
1 / 6
Adjudication Law
1 / 1
Land Law
1 / 1
Auction Law
1 / 2
Company Law
1 / 2
Advocacy Law
1 / 21
Court of Protection and Deputyship
1 / 5
Business Law
1 / 4
Debt and Tax Law
1 / 1
Mergers and Acquisitions Law
1 / 9
Clinical Negligence
1 / 3
Agriculture
1 / 85
Planning Law
1 / 4
Corporate Law
1 / 4
Welfare & Benefits
1 / 16
Commercial Law
1 / 1
IT & Intellectual Property
1 / 8
Banking and Financial Law
1 / 1
Money & Tax
1 / 20
Charities
1 / 8
Education
1 / 2
Dental Law
1 / 4
Driving offences
1 / 5
Defamation Law
1 / 3
Injunctions Law
1 / 68
Civil Law
1 / 1
Governance Law
1 / 14
Regulations
1 / 10
Local
1 / 57
Family Law
1 / 4,221
Housing & Property
4 / 4,769
Wills, Trusts & Probate
4 / 3,760
Employment
2 / 3,621
Commercial Property
37 / 3,667
Dispute Resolution
14 / 1,801
Crime/ Criminal Defence
78 / 2,139
Commercial and Business Law
3 / 348
Private Client Law
4 / 297
Child Law
15 / 1,638
Consumer
4 / 4,416
Company & Commercial
16 / 4,185
Litigation
2 / 878
Personal Injury
31 / 2,653
Contract Law
2 / 1,427
Banking
1 / 1,031
Construction
9 / 856
Adjudication Law
2 / 238
Land Law
7 / 1,321
Auction Law
2 / 286
Company Law
6 / 969
Advocacy Law
1 / 150
Court of Protection and Deputyship
5 / 575
Business Law
3 / 459
Debt and Tax Law
3 / 785
Mergers and Acquisitions Law
1 / 425
Clinical Negligence
46 / 1,246
Agriculture
17 / 819
Planning Law
3 / 585
Corporate Law
3 / 842
Welfare & Benefits
11 / 1,049
Commercial Law
3 / 176
IT & Intellectual Property
6 / 1,113
Banking and Financial Law
2 / 216
Money & Tax
21 / 1,951
Charities
4 / 770
Education
11 / 424
Dental Law
1 / 56
Driving offences
22 / 623
Defamation Law
1 / 261
Injunctions Law
1 / 932
Civil Law
2 / 59
Governance Law
1 / 273
Regulations
5 / 2,413
National
4 / 11,165
Meet the team of Poole Alcock LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Lisa Potts
Partner – Head of Secured Lending & Deputy Head of Real Estate Operations
5.0
|
148 Reviews
Selina Hollies
Solicitor
4.9
|
14 Reviews
Olivia Mayer
Secured Lending Case Handler
5.0
|
12 Reviews
Alison Collins-Renalias
Licensed Conveyancer
5.0
|
7 Reviews
Contact & Locations - Poole Alcock LLP
Opening hours
| Monday | 09:00–17:15 |
| Tuesday | 09:00–17:15 |
| Wednesday | 09:00–17:15 |
| Thursday | 09:00–17:15 |
| Friday | 09:00–17:15 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY
Reviews
5.0
/5
565 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
David Bartram
Employment
Efficient and freindly service
Got to the point, made everything clear and uncomplicated
Solicitors tagged in
this review
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
5 stars for Jamie
5 stars for Sophie Hancock and Jamie Riseley. A very positive experience and went out of their way to support me.
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Employment
Efficient and easy to deal with
Staff were efficient and easy to deal with. A very smooth process.
Solicitors tagged in
this review
anonymous
Employment
Redundancy Advice
Elinor was extremely efficient during my redundancy consultation period.
Legal experts tagged in
this review
Poole Alcock Review Administrator
Thank you for your comments. I’m very pleased to hear that Elinor provided such an efficient service during your redundancy consultation. Your feedback is greatly appreciated.
Other Reviews
Darren
Employment
Darren
Absolutely brilliant irini and kellie are great
Solicitors tagged in
this review
A representative from Poole Alcock LLP responded to this review
Thank you for the positive review, we are glad the team could help.
Callum
Employment
Callum
The team has so helpful. Everything moved so quickly and was sorted within 2 days. Everything was explained clearly and answered any of the questions i had. Really appreciate there help.
A representative from Poole Alcock LLP responded to this review
Thank you for your review Callum. We are glad the team could assist you efficiently and you were satisfied with the service, we appreciate the positive feedback. Best wishes.
Mers
Employment
Mers
I needed to find a solicitor for an employment matter. I was recommended Poole Alock by a friend. All the Poole Alcock staff were really friendly and professional, meeting my tight deadlines and offering clear and concise advice.
A representative from Poole Alcock LLP responded to this review
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Lauren
Employment
Lauren
Professional and streamlined service. Many thanks to you all for helping me. I thoroughly recommend Poole Alcock solicitors.
Solicitors tagged in
this review
lukas
Employment
lukas
Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you
Solicitors tagged in
this review
Reviews
4.8
/5
5016 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Poole Alcock LLP
Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.
professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised
ReviewSolicitors Review List
anonymous
Quick and easy process
The service provided was very good - the process was quick too
anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Wills, Trusts & Probate
Lasting Powers of Attorney
Daisy was professional and friendly, making the process easy to understand. Communication was excellent and she responded clearly to any queries I had. Whilst I initially thought the cost was expensive, I soon realised I was getting good value for money given the excellent service I received. I have already recommended Daisy & Pool Alcock to someone else.
Legal experts tagged in
this review
Anonymous
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Initial consult
Lexi was very helpful over the phone. She was polite and happy to answer my questions. It was clear she was well informed and gave me accurate information and timeframes. Lexi is part of the reason I chose this company to sell my property with.
Legal experts tagged in
this review
anonymous
Employment
Redundancy Settlement
Really professional service and I would highly recommend
Solicitors tagged in
this review
Julian Thompson
Verified
This review was submitted by a verified client of Poole Alcock LLP.
Initial contact with Lexie
My questions answered clearly and professionally. Thank you!
Other Reviews
Mark rolfe
Housing & Property
Mark rolfe
Emily and Jordan have been brilliant through the whole process
Solicitors tagged in
this review
Poole Alcock Review Administrator
That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.
Aimee Brierley
Housing & Property
Aimee Brierley
Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.
Matthew Dean
Matthew Dean
Excellent service. Thanks.
Poole Alcock Review Administrator
Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.
Stuart Hutchings
Housing & Property
Stuart Hutchings
Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.
Matthew Eldridge
Housing & Property
Matthew Eldridge
I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional
Solicitors tagged in
this review
Poole Alcock Review Administrator
Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.
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