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Poole Alcock LLP

5.0 | 192 Reviews 192 Reviews | Trust Structuring
5,016 Total Company Reviews info icon Trust Structuring | info icon 5,016 Total Company Reviews Trust Structuring | info icon 5,016 Total Company Reviews

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Accepting new clients

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 408248

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Poole Alcock LLP |
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Poole Alcock LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Poole Alcock LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Poole Alcock LLP are accredited by

Children Law accreditation awarded to Poole Alcock LLP
Family Law Advanced accreditation awarded to Poole Alcock LLP
Criminal Litigation accreditation awarded to Poole Alcock LLP

Description

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Poole Alcock LLP

Contact & Locations - Poole Alcock LLP

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Reviews

5.0 /5 192 Reviews
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Star rating
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Rating

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Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of Robert D Clarke

Robert D Clarke

Verified
Wills, Trusts & Probate

My Will

1st class service- provided by a first class solicitor. Selina has an immediate appreciation of your problems. Offers sound and sensible legal advice

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your fantastic feedback Robert. We’re thrilled to hear that Selina delivered a first-class service and was able to quickly understand your situation. Providing clear, practical, and sensible legal advice is something we pride ourselves on, so it’s wonderful to know this made a positive difference to your experience. We truly appreciate you taking the time to share your comments, and we’ll be sure to pass your kind words on to Selina.

0
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Jack Cunningham

Verified
Housing & Property

Very helpful team, kept informed

The team was very helpful and kept me informed. I am also grateful for the team keeping my broker up to date. I would recommend to anyone needing legal services, and have already recommended another family member.

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this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much for your lovely feedback Jack. We’re really pleased we could keep you and your broker fully informed throughout the process. Your recommendation—and your trust in referring a family member—means a great deal to us. We’re always here if you need us again.

0
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Anonymous

Verified

Very helpful

Supportive and helpful and gave clear advice

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your kind feedback. We’re really pleased to hear that you found the support helpful and the advice clear. Providing straightforward, practical guidance is very important to us, so it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to get in touch—we’re always happy to help.

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Anonymous

Verified
Housing & Property

Efficient and Professional

I had a very informative discussion today and felt confident in choosing Poole Alcock to be my solicitors

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Anonymous

Verified
Employment

Professional, Efficient and Knowledgable

Very happy with the service from Poole Alcock, my solicitor Jamie Riseley and also Jenny Woods, who was very efficient. They provided clear communication and responded to my queries promptly. Overall, I am pleased with the outcome of my case and would be happy to recommend them to others.

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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you were happy with the service provided by Jamie Riseley and Jenny Woods. Your comments regarding their efficiency, clear communication, and responsiveness are greatly appreciated and will be shared with them. We are pleased that you were satisfied with the outcome of your case and truly value your recommendation. Please do not hesitate to contact us if we can be of assistance again in the future.

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Other Reviews

Profile image of L

L

A client

Professional service

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your positive review and feedback. We are very happy that the team have been able to help you. Best wishes.

1
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H

Housing & Property

A client

We are about to purchase a property in Northwich, a lady called Amber dealt with our request for a solicitor. We were instantly put at ease by her approach. She was knowledgeable and informative and made us feel comfortable and at ease. Would definitely recommend this company.

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Lauren

Employment

Lauren

Professional and streamlined service. Many thanks to you all for helping me. I thoroughly recommend Poole Alcock solicitors.

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lukas

Employment

lukas

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor. I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone. Thank you

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dean

dean

I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you so much Dean for taking the time to complete the questionnaire and for your great feedback. We really appreciate the 5 stars and we are very happy that you felt the advice you received was very informative and helpful.

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Reviews

4.8 /5 5016 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Poole Alcock LLP

Clients praise the firm for strong expertise across conveyancing, wills, probate, remortgages, employment and litigation matters. Reviewers value efficient, clear communication, prompt responses and thorough, practical advice. The team is described as professional, knowledgeable and supportive, delivering smooth, timely transactions and attentive client care. Empathy, patience and an approachable, reassuring manner are highlighted, along with good attention to detail, proactive updates and a single-point-of-contact style that reduces stress and builds confidence.

professional service
clear communication
efficient handling
friendly staff
timely responses
knowledgeable team
supportive approach
helpful guidance
stress reduction
well organised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Quick and easy process

The service provided was very good - the process was quick too

0
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anonymous

Verified
Wills, Trusts & Probate

Lasting Powers of Attorney

Daisy was professional and friendly, making the process easy to understand. Communication was excellent and she responded clearly to any queries I had. Whilst I initially thought the cost was expensive, I soon realised I was getting good value for money given the excellent service I received. I have already recommended Daisy & Pool Alcock to someone else.

Legal experts tagged in
this review

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Anonymous

Verified

Initial consult

Lexi was very helpful over the phone. She was polite and happy to answer my questions. It was clear she was well informed and gave me accurate information and timeframes. Lexi is part of the reason I chose this company to sell my property with.

Legal experts tagged in
this review

0
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anonymous

Employment

Redundancy Settlement

Really professional service and I would highly recommend

Solicitors tagged in
this review

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Julian Thompson

Verified

Initial contact with Lexie

My questions answered clearly and professionally. Thank you!

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Other Reviews

Profile image of Mark rolfe

Mark rolfe

Housing & Property

Mark rolfe

Emily and Jordan have been brilliant through the whole process

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

That’s lovely to hear Mark, thank you! Emily and Jordan will be really pleased to know their support made such a difference.

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Profile image of Aimee Brierley

Aimee Brierley

Housing & Property

Aimee Brierley

Poole Alcock were exceptional, they were always happy to help and answered all of my queries in a timely manner.

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your feedback. We’re so pleased to hear that Poole Alcock were able to support you so well throughout – your comments are greatly appreciated.

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Matthew Dean

Matthew Dean

Excellent service. Thanks.

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for the 5 star review Matthew, we are happy that you have enjoyed excellent service. Please get in touch if we can be of any further help.

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Stuart Hutchings

Housing & Property

Stuart Hutchings

Used James before for a purchase and this time for a sale and purchase. Would happily use the firm again and have already recommended to friends.

Solicitors tagged in
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Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued trust in our firm Stuart. We’re delighted to hear that James has supported you successfully on both your purchase and your recent sale and purchase. It really means a lot to know you would happily use our services again and have already recommended us to your friends. We truly appreciate your loyalty and your kind recommendation, and we’ll be sure to pass your feedback on to James.

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Profile image of Matthew Eldridge

Matthew Eldridge

Housing & Property

Matthew Eldridge

I have bought 5 properties through Poole Allcock and James and his team have always been efficient and professional

Solicitors tagged in
this review

Reply by profile image of Poole Alcock Review Administrator

Poole Alcock Review Administrator

Thank you for your continued support Matthew. We’re delighted to hear that you’ve chosen Poole Alcock and James’s team for multiple property purchases and that their efficiency and professionalism have remained consistent throughout. It means a great deal to us to have earned your trust time and again. We truly appreciate your loyalty and look forward to assisting you again in the future.

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