Pluck Andrew & Co (incorporating Hibbert Pownall & Newton)

3.0/5 2 Customer Reviews Leave a review

How Pluck Andrew & Co (incorporating Hibbert Pownall & Newton) compares

Value for money

Excellent

Competitive

Poor

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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

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2 Customer Reviews

3.0/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    1
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    1
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Patricia
Patricia Added 8 months ago Report to admin
August 03, 2019 20190803142702

Amazing

5

Super efficient organisation, particularly Mr Chris Allen who acted for us. Nothing was too much trouble for himself and his legal secretary Julie.
We were kept informed every step of the proceedings and Mr Allen went above and beyond to bring our case to a speedy and very satisfactory conclusion.
Cannot recommend highly enough.
Thank you,
Sharon Quinn and Patricia Corbin.

Solicitor named in this review: Christopher Allen

Was this review helpful? Yes

Iam
Iam Added 5 months ago Report to admin This review is for a different branch.
October 09, 2019 20191009091918

Unprofessional behaviour

1

I had an appointment originally with Matthew who decided to leave before the arrange appointment giving no explanation as to why he wasn't there to see me. I was left to see a young girl called Katie elson the appointment was at 4pm but Katie decided to come down at 4:20 to get me, she went up the stairs, didn't say what room we were going into, luckily I was looking to see what room she went in as there were many rooms in the corridor, once in the room there were chairs stacked up, as a solicitor she should have taken one of the chairs down in order for me to sit down, she didn't she asked me to take one of the chairs down to sit down, at this point I felt her attitude was disgraceful. She didn't introduce herself or apologise for the wait.

Katie gave no eye contact when I spoke with her she was fixated on her computer, a few times she wrote down some information I gave, her mannerisms came across as wasn't interested.

After about 10 minutes Katie said she'll talk to a partner to see if they can take on my case, at this point I felt what was the point in coming into the office if she has to speak to a partner, they could have done this over the phone. I asked katie when was she going to get back, she said she needs to speak to the partner first

Katie just qualified in 2019 as a solicitor, the 1st impression of her is of someone who is unprofessional, unfriendly and rude. She needs a lesson in customer service on how to conduct herself with the public as her professional attitude is disgusting.

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