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How Poole Alcock LLP Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 13%
About Right 86%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1574
  • Very Good

    86
  • Average

    2
  • Poor

    6
  • Awful

    33

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Dritan

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Pre and Post Nuptial Agreements

Dritan

March 28, 2024

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Collected on:

Great

Very efficient, easy to understand , friendly

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Arron

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Pre and Post Nuptial Agreements

Arron

March 28, 2024

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Collected on:

Great Service

Very quick to get in contact regarding my enquiry. All of my questions were answered in a professional friendly manner.

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James C

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Transfers of equity

James C

March 27, 2024

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Collected on:

Superb from start to finish!

Massive shout out to Kate Heath Team and New Build Team 2 who have just dealt with my sale and purchase! Special mention to Kate, Sam & Sophie who were all on hand through out the whole process! Highly recommended!

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Tamsin

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Unmarried Couples' Rights

Tamsin

March 26, 2024

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Just perfect

At a time of unrest this first stop did give an element of peace . Easy and efficient . Very helpful .

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Hannah

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Hannah

March 26, 2024

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Collected on:

Garden boundary change

Very swift, helpful and clear advice given and a very friendly manner. Would certainly recommend.

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Libby

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Divorce

Libby

March 25, 2024

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Collected on:

Knowledge and empathetic

I had a free initial consultation with Chloe who immediately put my mind at rest about starting legal proceedings for divorce. She listened to my story and was empathic. She immediately helped me to see that there are ways out of what I believed was an impossible situation. Her knowledge of the law and the way she explained my various options for proceeding were clear and easy to understand. Even after one call I feel confident that I will now get through this extremely difficult time and have confidence in Chloe to guide me through.

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Kathryn

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Divorce

Kathryn

March 25, 2024

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Collected on:

Divorce advice

Jane was wonderful. Gave me a lot of time and down to earth advice that I could understand. She seemed to understand my questions and issues. As much as this interview could be it was a pleasure.

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Lesley

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Unmarried Couples' Rights

Lesley

March 25, 2024

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Collected on:

Divorce and financial remedy

The team at Poole Alcock led by Nicola and Helen were fabulous supporting me over the last 19 months as the financial aspect of my divorce were agreed and finalised. They worked tirelessly often out of hours to get me the best possible outcome.

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Valerie

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Transfers of equity

Valerie

March 25, 2024

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Collected on:

House Sale

Victoria and her team were friendly and helpful and provided clear guidance at every step of the process. The completion of the sale and transfer of funds was extremely efficient.

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Luke

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Fatal Asbestos

Luke

March 24, 2024

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Collected on:

Good quality service

Took care of everything, good communication and available when needed delivering an efficient, quality and professional service. I would recommend.

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Reviews collected from

Hugh

Matter Type:

Divorce

Hugh

February 23, 2024

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Collected on:

Hugh

Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.

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Ayla

Matter Type:

Settlement Agreements

Ayla

February 20, 2024

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Ayla

Jamie dealt with my situation seamlessly and made it easy for me to understand. Very reassuring and professional

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Janet

Janet

April 24, 2023

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Collected on:

Janet

Highly recommended, very professional service and very friendly staff.

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Phil

Matter Type:

Probate

Phil

April 18, 2023

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Phil

Very thorough, understanding and helpful through very difficult times. I would happily recommend the team at Poole Alcock to friends and family.

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Morag

Matter Type:

Residential Conveyancing

Morag

January 12, 2023

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Morag

I used Poole and Alcock to do the conveyancing for a property I had purchased near Chester . Kate Heath and her team were first class, they kept me up to date every step of the way . I would 100% recommend them.

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About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Solicitors Regulation Authority

Legal services

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