Gordon Brown Law Firm LLP

  • www.gblf.co.uk
2.3/5 3 Customer Reviews Leave a review

How Gordon Brown Law Firm LLP compares

Value for money

Excellent

Competitive

Poor

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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

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3 Customer Reviews

2.3/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    1
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    2
Anonymous
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David
David Added 1 year ago 11 found this helpful Report to admin
March 25, 2018 20180325102228

Do not hire this firm if you want anything done

1

Do not use Gordon Brown LLP services. Their customer service is abysmal and the solicitor we had to deal with, extremely unprofessional:
- Impossible to contact them. The solicitor wouldn't return calls, or replay certain emails.
- Didn't even check many of the contracts sent to use which contained typos, wrong names or simple incorrect data.
- They put in risk the buy of the flat by also ignoring the seller's solicitor communications.
- Customer service didn't care about any issues with their solicitor.
- When we finally were forced to change solicitor, they claimed they didn't hold any paperwork for our case.

On top of that, we followed the procedure to fill a formal complaint that they also ignored (so a useless process). We were forced to go to Legal Ombudsman.

A representative from Gordon Brown Law Firm LLP responded to this review on 29 November, 2018

We do not recognise this client and so are unable to respond to their review.

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Sarah
Sarah Added 1 year ago 10 found this helpful Report to admin
October 17, 2017 20171017182309

Would rank 0 if I could!

1

Disgusted with the service when I initially bought my property. 4 months later was hassled for more money as they had misquoted. Now 18 months on turns out they have messed up the sale and so far has taken 3 months of chasing for them to correct but they dont respond to calls or emails. Avoid at all costs!

A representative from Gordon Brown Law Firm LLP responded to this review on 29 November, 2018

We do not recognise this client and so are unable to respond to their review.

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Luke
Luke Added 3 years ago 5 found this helpful Report to admin
August 05, 2016 20160805141143

Fantastic service- couldn't have wished for better

5

Gordon Brown were faultless in their work to help us sell our house. Our contact (Michelle K) was particularly superb. Approachable, friendly & thorough- I couldn't have asked for better service. Thanks Gordon Brown- I'll certainly use your services should I need to again.

A representative from Gordon Brown Law Firm LLP responded to this review on 29 November, 2018

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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