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The Family Law Company

4.6 | 144 Reviews 144 Reviews | Implacable Hostility
182 Total Company Reviews info icon Implacable Hostility | info icon 182 Total Company Reviews Implacable Hostility | info icon 182 Total Company Reviews

Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

Accepting new clients

Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 535133

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The Family Law Company Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
89%
Success
Rate
89%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

The Family Law Company are accredited by

Children Law accreditation awarded to The Family Law Company
Family Law Advanced accreditation awarded to The Family Law Company
Family Mediation accreditation awarded to The Family Law Company
Trading names:
The Family Law Company By Hartnell Chanot

Description

The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings.

Rankings by area of expertise

The rankings below show the areas of expertise that The Family Law Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

The Family Law Company Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
6% above
national average
87%
Success
Rate
5% above
national average
87%
Would
Recommend
6% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

The Family Law Company are accredited by

Children Law accreditation awarded to The Family Law Company
Family Law Advanced accreditation awarded to The Family Law Company
Family Mediation accreditation awarded to The Family Law Company
Trading names:
The Family Law Company By Hartnell Chanot

Description

The Family Law Company is widely regarded as one of the country’s leading family law practices, offering expertise and empathy to individuals and families in need of legal help. From our base in South West England we represent clients across the UK and internationally. The Family Law Company provides a comprehensive range of family law services covering separation, divorce, finances, dissolution, children and contact, grandparents’ rights, domestic abuse, child abduction and care proceedings.

Rankings by area of expertise

The rankings below show the areas of expertise that The Family Law Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - The Family Law Company

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Oriel House, Southernhay Gardens, Exeter, Devon, EX1 1NP

Reviews

4.6 /5 144 Reviews
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Profile image of Anonymous

Anonymous

Family Law

Attentive Professionals

Always very professional and attentive staff. It was lovely to meet Stuart in person as well. I would like to recognise Sophie and Milly as they were always so helpful on my case when a staff member was away or poorly and I had to reach out to someone.

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Admiration for Gemmas Professionalism

I admire you and your professionalism so much, Gemma. I truly do. I admire how professional you phrase and approach every aspect of representing me.

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Professional Dedication

Ruby Morris has shown complete professionalism throughout my case from start to finish. It is very clear that Ruby is dedicated to her work, showing great efficiency and humanity with my personal situation. I felt that Ruby really stood in my corner. I would like to say that I am very impressed with The Family Law Company as a whole and the vast amount of help that they can provide people. Every single member of staff that I have had correspondence with has been amazing.

2
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Heartfelt Gratitude

Dear Kay, no words can ever thank you enough for everything you�ve done over the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! r the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! All our love and thank you!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Very Supportive

Eloise was very supportive over the long process, which was delayed by the other party.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Webb

Webb

Webb

'Ditched via email, days before FDA hearing date is due to be released. As, a very vulnerable client struggling with PTSD, ADHD and anxiety with a background in emotional - coercive/gaslighting abuse by my ex, struggling for days awaiting responses/worrying about looming deadlines. ' Previous, to this I sought, additional support from a friend with a background in law to reply to their email, it was passed on as if it were a complaint which wasn't the intent behind it, at all. The family law company are in my experience completely unable to support in highly conflict divorce cases and then use protecting their staffs 'well being' to weaponise, failing to support a vulnerable client properly. When I asked them to respect my mental health by not email me during the last hour of their working week, and therefore leaving me to stress all day Friday and over the weekend, it still happened on multiple occasions. When I final gave up after a week and rang to find out what was happening because I didn't want to be charge for yet another email. This was after, not being giving any indicators on what a fair settlement might look like, despite asking on multiple occasions asking for this and the list of discrepancies needing to filed with court without further delay. As the constant lack of accountability, for delays allowed my ex to manipulate the legal system adding to my costs while he self-legated and at every turn to avoid providing a true and frank disclosure. I was direct and persistent that I needed clarification on what has happening as the following day happening to be as 'surprise, surprise' her last day of her working week. I was accused of being rude. If I was a man, I would've been called assertive or forward but as a woman I am not. Even though, I had highlighted to them, that my biggest fear was to left without a legal support at my final hearing to negotiate a fair and future securing settlement. I was ditched via email, on the very day I was trying to find out what was happening when I hadn't heard from them in a week. This was after multiple times saying these delays and having to keep asking/checking was making me ill, and I had a GP mental health appointment the same day as it was making me very anxious. I was still ditched. In addition, failure to review my ex's submitted documentation properly, meant I paid for work that was not needed, when I reference this, I was told to 'clarify' even though I had specified a page number in the form E or that I was 'hunting for decrepancies' even though missing financial documentation was raised prior to the finalising of the questionnaire at the first hearing. There's more but I'm just fed up with the lack of accountability or acknowledgment of inconsistencies that have cost me financially and emotionally. I am now faced with a large legal bill, no fair settlement, no support legally and left to self-legit with an abusive ex....

0
Collected on: Google collection source logo
Profile image of jasbir collins

jasbir collins

jasbir

The firm has been very efficient and meeting our needs as clients. These days its very rare to find a law company so efficient..

0
Collected on: Google collection source logo
Profile image of Joseph

Joseph

Joseph

I will be updating review or deleting this one star review when there is a response from Family Law through private means.

A representative from Hartnell Chanot & Partners Limited responded to this review

Dear Joseph We are sorry that you felt our service fell below your expected standard. We take our client experience incredibly seriously. So that we can understand what happened and learn how we can improve please could you get in touch at enquries@thefamilylawco.com Kind Regards, The Family Law Company

1
Collected on: Google collection source logo
Profile image of Julie

Julie

Julie

We have been using The Family Law Company for a family member. We want to say how fantastic they have been. We worked directly with Paul and Annabel who have been kind, empathic, friendly, professional and informative. Thank you for all your support through the difficult time we've been going through.

A representative from Hartnell Chanot & Partners Limited responded to this review

Thank you Julie for your wonderful review. We've passed your words on to Paul and Annabel.

0
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Profile image of Darren

Darren

Darren

I'm coming to the end of my journey with The Family Law Company and have to say the service and experience has been sensational. From my first consultation with Lucy Theobald right through to what is now the final stages of my divorce the advice and council has been excellent. Lucy (and team) have been a steady hand on the wheel . Dealing with any of my rants, mood swings and mind changes! A perfect blend of updates through calls and emails. So glad I found the Family Law Company. I 100% recommend them and thanks again Lucy.

A representative from Hartnell Chanot & Partners Limited responded to this review

What lovely feedback Darren, thank you so much! Its always great to hear that we have provided a great experience for our clients. I shall ensure that Lucy and the team receive your kind words. Kind regards, The Family Law Company

0
Collected on: Google collection source logo

Reviews

4.4 /5 182 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

ReviewSolicitors Review List

Profile image of Gemma

Gemma

Dishonesty and financially motivated

Only want your money, dishonesty, offers legal aid for their own gain. Not client focused

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Attentive Professionals

Always very professional and attentive staff. It was lovely to meet Stuart in person as well. I would like to recognise Sophie and Milly as they were always so helpful on my case when a staff member was away or poorly and I had to reach out to someone.

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Admiration for Gemmas Professionalism

I admire you and your professionalism so much, Gemma. I truly do. I admire how professional you phrase and approach every aspect of representing me.

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Professional Dedication

Ruby Morris has shown complete professionalism throughout my case from start to finish. It is very clear that Ruby is dedicated to her work, showing great efficiency and humanity with my personal situation. I felt that Ruby really stood in my corner. I would like to say that I am very impressed with The Family Law Company as a whole and the vast amount of help that they can provide people. Every single member of staff that I have had correspondence with has been amazing.

2
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Family Law

Heartfelt Gratitude

Dear Kay, no words can ever thank you enough for everything you�ve done over the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! r the last difficult few years for me and my children. I thought you might like a couple of photos of us in our new home! All our love and thank you!

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Webb

Webb

Webb

'Ditched via email, days before FDA hearing date is due to be released. As, a very vulnerable client struggling with PTSD, ADHD and anxiety with a background in emotional - coercive/gaslighting abuse by my ex, struggling for days awaiting responses/worrying about looming deadlines. ' Previous, to this I sought, additional support from a friend with a background in law to reply to their email, it was passed on as if it were a complaint which wasn't the intent behind it, at all. The family law company are in my experience completely unable to support in highly conflict divorce cases and then use protecting their staffs 'well being' to weaponise, failing to support a vulnerable client properly. When I asked them to respect my mental health by not email me during the last hour of their working week, and therefore leaving me to stress all day Friday and over the weekend, it still happened on multiple occasions. When I final gave up after a week and rang to find out what was happening because I didn't want to be charge for yet another email. This was after, not being giving any indicators on what a fair settlement might look like, despite asking on multiple occasions asking for this and the list of discrepancies needing to filed with court without further delay. As the constant lack of accountability, for delays allowed my ex to manipulate the legal system adding to my costs while he self-legated and at every turn to avoid providing a true and frank disclosure. I was direct and persistent that I needed clarification on what has happening as the following day happening to be as 'surprise, surprise' her last day of her working week. I was accused of being rude. If I was a man, I would've been called assertive or forward but as a woman I am not. Even though, I had highlighted to them, that my biggest fear was to left without a legal support at my final hearing to negotiate a fair and future securing settlement. I was ditched via email, on the very day I was trying to find out what was happening when I hadn't heard from them in a week. This was after multiple times saying these delays and having to keep asking/checking was making me ill, and I had a GP mental health appointment the same day as it was making me very anxious. I was still ditched. In addition, failure to review my ex's submitted documentation properly, meant I paid for work that was not needed, when I reference this, I was told to 'clarify' even though I had specified a page number in the form E or that I was 'hunting for decrepancies' even though missing financial documentation was raised prior to the finalising of the questionnaire at the first hearing. There's more but I'm just fed up with the lack of accountability or acknowledgment of inconsistencies that have cost me financially and emotionally. I am now faced with a large legal bill, no fair settlement, no support legally and left to self-legit with an abusive ex....

0
Collected on: Google collection source logo
Profile image of Lee Bright

Lee Bright

Lee

very professional service highly recommend

0
Collected on: Google collection source logo
Profile image of jasbir collins

jasbir collins

jasbir

The firm has been very efficient and meeting our needs as clients. These days its very rare to find a law company so efficient..

0
Collected on: Google collection source logo
Profile image of Trev

Trev

Trev

Excellent service

0
Collected on: Google collection source logo
Profile image of Joseph

Joseph

Joseph

I will be updating review or deleting this one star review when there is a response from Family Law through private means.

A representative from Hartnell Chanot & Partners Limited responded to this review

Dear Joseph We are sorry that you felt our service fell below your expected standard. We take our client experience incredibly seriously. So that we can understand what happened and learn how we can improve please could you get in touch at enquries@thefamilylawco.com Kind Regards, The Family Law Company

1
Collected on: Google collection source logo

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