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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 59 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Iain
Collected on:
This review is for a different branch.
Mollie quickly responded and called immediately when asked. We were provided with our solicitor details and our file opened as soon a payment was made within the hour. All good.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Chris
Collected on:
This review is for a different branch.
This is my second time of dealing with Aldermore and Darren, my experiences have only been positive
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Matter Type:
Settlement Agreements
Katherine
Collected on:
This review is for a different branch.
I reached out to Poole Alcock LLP after a surprise redundancy/settlement agreement was sprung upon me. During this unsettling time, I found the team to be supportive and understanding and would recommend to others. Thank you for supporting me through this process.
A representative from Poole Alcock LLP responded to this review on 23 April, 2024:
Hi Katherine so happy to hear you felt supported at a difficult time and its great that you would recommend us. All the best for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Philip
Collected on:
This review is for a different branch.
The firm is looking after several matters for me and happy with them all.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Philip its great to hear you are a returning Client and are happy with Poole Alcock, thank you so much for this lovely review.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Annulment
Angeliki
Collected on:
This review is for a different branch.
Thank you so much for taking the time to respond to my query.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Anti-social Behaviour
Nicholas
Collected on:
This review is for a different branch.
Brilliant service from start to finish. Katie was excellent. Kept me updated at all times throughout sale of property. I would highly recommend Poole Alcock. No hidden costs.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi thank you so much for your great review and for taking the time to leave such love comments. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Brenda
Collected on:
This review is for a different branch.
I am really pleased with the services I received, Mr Charles Smalley was very kind and helpful.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Brenda thank you so much for your great review. We are happy to hear you received a great service from Charles and the team. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Richard
Collected on:
This review is for a different branch.
I have recently had two exchanges which required conveyance by a solicitor, and I used Poole Alcock for both transactions.
Following extremely positive experiences on both occasions, I can confirm that Poole Alcock will always be my go-to solicitor in the future. Chloe and her team are extremely professional and easy to deal with, keeping me informed every step of the way without the need to be pushed (unlike other solicitors I’ve dealt with in the past). Furthermore, I was pleasantly surprised that on both occasions, the fixed quote ended up being the fee I paid without me having to battle against hidden costs and charges (again, unlike other solicitors I’ve dealt with in the past).
I would recommend this professional, friendly, and easy-to-deal-with firm to anybody.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Richard thank you so much for your wonderful review and we really appreciate you taking the time to leave such great feedback. We hope to work with you again in the future, all the best.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Mario De'Cristofano
Collected on:
This review is for a different branch.
My experience with Poole Alcock was positive, & I appreciated the way to with which the advice given was devoid of legalese & easy to understand & consume.
A representative from Poole Alcock LLP responded to this review on 22 April, 2024:
Hi Mario thank you so much for this lovely review. we really do appreciate you leaving such great feedback. We hope to work with you again in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Settlement Agreements
Jamie
Collected on:
This review is for a different branch.
i needed help in a recent matter with my former employer and Jamie at Poole Alcock was able to assist me and provide friendly and professional advice.
A representative from Poole Alcock LLP responded to this review on 19 April, 2024:
Hi Jamie, so happy to hear we could help. Thank you for the great review and we hope to work with you again in the future.
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Matter Type:
Residential Conveyancing
Annie
Collected on:
Fantastic support from James Williams and his team. Always prompt to answer any questions and has a reputation among local agents as being "the one" who works really efficiently.
A representative from Poole Alcock LLP responded to this review on 02 April, 2024:
Hi Annie thank you so much for your lovely review. We are so pleased to hear you received great service from James and his team. All the best.
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Matter Type:
Divorce
Hugh
Collected on:
Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Hugh, thank you for your lovely review and for taking the time to leave such great feedback, We very much appreciate this.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
From the beginning it was a great service, Chloe and her team dealt with the conveyance efficiently and professionally. I was kept up to date all the way and the information was clear to understand and I felt I was in great hands.
A representative from Poole Alcock LLP responded to this review on 26 February, 2024:
Hi Paul, thank you for your lovely review and we hope to work with you again in the future.
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Matter Type:
Domestic Abuse
Barbara
Collected on:
Took control of my ongoing domestic abuse case. For once I felt listened to and was actually given advice, unlike my previous solicitor, lovely lady but didn't once take control. Would definitely recommend.
A representative from Poole Alcock LLP responded to this review on 23 February, 2024:
Hi Barbara so happy to hear you you took control and are getting your situation sorted, all the very best for your bright future.
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Matter Type:
Divorce
Info
Collected on:
Good Service experienced and willing to share our experience
A representative from Poole Alcock LLP responded to this review on 22 February, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
