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How Poole Alcock LLP Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1568
  • Very Good

    86
  • Average

    2
  • Poor

    7
  • Awful

    33

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Settlement Agreements

Anonymous

January 10, 2024

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Collected on:

Contract negotiations advice

My contractual agreement was expertly and speedily approved by Poole Alcock in such a professional manner . Highly recommend this company for any contractual issues.

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Brigitte

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Brigitte

January 04, 2024

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Collected on:

Very efficient and professional

Great experience using Poole Alcock, very professional and speedy service.

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Sheila Brown

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Wills

Sheila Brown

December 21, 2023

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Collected on:

Updating my will

I was very pleased with the service at Poole Alcock. The 2 solicitors, which I saw were very professional and made me feel very comfortable about the decisions I was making.
Many thanks for everything.

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Steve

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Pre and Post Nuptial Agreements

Steve

December 14, 2023

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Collected on:

Family advised

So helpful gave brilliant advice Carnt recommended enough. Thank you Tim

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LYN

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Probate

LYN

November 01, 2023

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Collected on:

Probate and Will Making

Professional, efficient and speedy action in handling both probate and Will.

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Fiona

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Fiona

October 22, 2023

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Collected on:

Conveyancing Review

All fees very clearly explained at the start of the process.
Very thorough in outlining what information and documentation we needed to provide in order to facilitate exchange and completion in a timely manner.
All members of The New Build Team 2 were very pleasant and helpful.

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David

Matter Type:

Divorce

David

October 14, 2023

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Collected on:

Family Law

I cannot speak highly enough of Lisa in the manner of how she dealt with my case from the outset. Not only is she extremely professional and adept at what she does but she actually corresponds with you in an informal way which makes the whole process less daunting. She is very attentive and considerate to one's situation and goes through all possible outcomes in a detailed manner. I would have no hesitation in recommending Lisa as a solicitor to anyone and rest assured you will be in good hands.

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Anonymous

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Residential Conveyancing

Anonymous

September 06, 2023

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Collected on:

House move

I liked the fact that was a Team and I had a number for contact. I knew that contact was shared with all involved in my case.

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Andras

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Settlement Agreements

Andras

August 25, 2023

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Collected on:

Quick and helpful

This was one of the first encounters for me with solicitors. Poole Alcock clearly and patiently explained the processes and anything I did not understand. The quick turn-around time in my case shows to me their professionalism.

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James C

Verified review

This review has been left by a verified client who used Poole Alcock LLP.

Matter Type:

Transfers of equity

James C

March 27, 2024

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Collected on:

Superb from start to finish!

Massive shout out to Kate Heath Team and New Build Team 2 who have just dealt with my sale and purchase! Special mention to Kate, Sam & Sophie who were all on hand through out the whole process! Highly recommended!

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Reviews collected from

Hugh

Matter Type:

Divorce

Hugh

February 23, 2024

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Collected on:

Hugh

Having recently contacted Poole Alcock regarding a matrimonial problem I found the staff to be very helpful and professional which was exactly what i needed. They put me in contact with Jane Jacques the solicitor who explained everything I should know about the process of a divorce. It's early days yet and up to now I can not fault the obvious professionalism of all the staff.

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Paul

Matter Type:

Residential Conveyancing

Paul

February 23, 2024

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Collected on:

Paul

From the beginning it was a great service, Chloe and her team dealt with the conveyance efficiently and professionally. I was kept up to date all the way and the information was clear to understand and I felt I was in great hands.

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Barbara

Matter Type:

Domestic Abuse

Barbara

February 22, 2024

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Collected on:

Barbara

Took control of my ongoing domestic abuse case. For once I felt listened to and was actually given advice, unlike my previous solicitor, lovely lady but didn't once take control. Would definitely recommend.

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Info

Matter Type:

Divorce

Info

February 21, 2024

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Collected on:

Info

Good Service experienced and willing to share our experience

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Ayla

Matter Type:

Settlement Agreements

Ayla

February 20, 2024

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Collected on:

Ayla

Jamie dealt with my situation seamlessly and made it easy for me to understand. Very reassuring and professional

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About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Solicitors Regulation Authority

Legal services

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