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Cavendish Legal Group is a leading team of solicitors, providing practical advice to businesses and individuals from our offices across London and the South East.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cavendish Legal Group on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cavendish Legal Group. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cavendish Legal Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cavendish Legal Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Cavendish Legal Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
James
Collected on:
Told me on the day of completion that I would have to pay stamp duty which I previously was not informed of.
Impossible to contact.
No contact since completion and still no sign of land registry
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Matter Type:
Residential Conveyancing
Jim
Collected on:
Absolutely awful. I’ve dealt with thousands of solicitors is years as a mortgage broker and these clowns are by far the worst of the worst
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Lorran
Collected on:
Jordan Roger was our case manager buying our first house and he has been absolutely wonderful 10/10 service! Thankyou again Jordan
Lauren & Charley
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Matter Type:
Residential Conveyancing
Naomi
Collected on:
I have never been more frustrated with a service. This is my first home purchase and ONP made it a very painful experience.
The communication was poor, I was left to chase the vendor for outstanding enquiries and ONP still drug their feet for an approval. I'm now left in a very uncertain position for Christmas.
I will not recommend.
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crimal
Collected on:
Very Frustrating, every stage require chasing, no one answer on phones, very late on all service and don't care what documents require or procedure,
If you are first time buyer, stay away don't even bother to go
I have purchase the property on 11th Feb and still I am waiting for my documents and no replies
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Matter Type:
Residential Conveyancing
Mandeep
Collected on:
Unprofessional Group including the senior management.
We lost our property as the case worker asked the same query 3 times to the sellers solicitors and made us look silly for choosing O'Neill Patient.
The sellers solicitors still responded and our great case worker STILL DID NOT RESPOND for 2 WEEKS !!!!! just a plain query which could have been responded in 5 mins.
They don't know what a SPV is and took on our conveyancing case. Upon further investigation, our case worker turned out to be someone with no real experience of conveyancing. She was an Order picker for 2 years and then O'Neill Patient offered her a Case worker position !!!!
Currently we are reporting them to The Law Society, SRA, Legal Ombudsman and ICO as our GDPR requests haven't been acknowledged.
STAY AWAY FROM O'NEILL PATIENT..
https://www.legalombudsman.org.uk/make-a-complaint/
https://www.sra.org.uk/consumers/problems/report-solicitor
https://www.lawsociety.org.uk/en
https://ico.org.uk/make-a-complaint/
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Matter Type:
Residential Conveyancing
Jodie
Collected on:
Case managers change weekly. Left £100s out of pocket due to a service charge issue and no one will respond to my emails to resolve.
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Amy
Collected on:
Currently with this solicitors - constantly on hold and never actually able to speak to anyone .
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Mai
Collected on:
This is literally the worst service ever! We were 2 times in process of buying a house with them and both times they were very unresponsive. First time our lawyer was Jake Simmonds. This purchase didn't go trough since seller gave up on sale, but Jake was one of the worst people to do work with. Second time our lawyer is Rachael Lee. Just make sure that you never have to deal with any of them! We were supposed to complete at the begging or latest mid of June, and now it's 17th of June and we have no answer about progress update from them. We cannot get trough to them. Whatsoever it looks like Rachel went on a holiday 2 weeks before end of stamp duty and left our case hanging?! Seriously?! There is no phone number to call - well officially there is one but nobody will answer it. I cannot believe that this is a paid service, and there is no motivation from their side to do their job. Unbelievable!
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Matter Type:
Remortgaging
Bilkees
Collected on:
This review is for a different branch.
I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.
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Buki
Collected on:
I didn't have an impression at first, I just wanted to get the job done. I had heard different views of solicitors but ONP really surprised me. I was constantly kept up to date. The process went faster than I expected. And the charges were not too bad either. For the quote I got, I believe I got a fantastic deal.
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Daniel
Collected on:
Awful , messed me about didn’t complete on time , nothing but hassle will never use again
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Dipesh
Collected on:
Very helpful
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Stella
Collected on:
AVOID at all COST , taking forever to send certificate of title to remortgage firm so remortgaging funds would be released. Case was realocated to another case worker Holly who seems not to care about replying email. When she eventually replies after several chasing it takes another week and several chasing agai for her to reply. All that we need is for her to comfirm if the proposed confirmation date of completion is OK. We have spoken to the remortgage company who has told us they are awaiting O'Neill Patient Solicitors LLP to send them the certificate of title for the funds to be released.
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Jeet
Collected on:
I could not be happier to have received such an excellent service from Annamay Robson.
We had issues with our brokers in terms of them processing our information correctly and delaying of relaying certain information to us which was crucial in completing our application in time, unfortunately our term ended before we received an offer.
Since receiving the offer, the process with Annamay has been as smooth and quick as an Olympic bobsled team!
She has been prompt at every point, and have managed to complete the remortgage record time!
Thank you so much, Annamay :)
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