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How ONP Solicitors Compares

Value for money

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of ONP Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ONP Solicitors . These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 3%
Overpriced 63%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how ONP Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how ONP Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that ONP Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.2/5

Reviews summary

  • Excellent

    19958
  • Very Good

    1950
  • Average

    354
  • Poor

    346
  • Awful

    2246

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Matthew

Matter Type:

Residential Conveyancing

Matthew

March 25, 2024

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Dealing with their legacy 2 year slater

O'Neill Patient acted as my solicitor for a house purchase in 2021. Their performance at the time was very poor, but that is not the subject of this review.

I have now come to sell the property and have discovered that O'Neill Patient did not complete the purchase properly, and I have never actually owner a portion of land on the property, which has now caused a sale to fall through.

The requirement was made clear to O'Neill Patient as well as the fact that I would not complete unless it was resolved. The case manager assigned to me had very poor communication, but was made aware on multiple occasions of the issue. It has since come to light that I was mislead by my case officer in who the transfer agreement was being drawn up for (I had been told it was between the original seller and the neighbour), and that my name was against it, despite this never being communitcated to me. I was also then never sent the agreement to sign ahead of completion, but was told it was all sorted.

Upon coming to sell my house, I find that this was not done and as such my property is not worth what I paid for it. The actions of the case officer were appalling.

O'Neill Patient are attempting to rectify the issue now, but as mentioned above, sale of the property has fallen through because of it. They have insultingly offered after 8 weeks a full and final settlement of £250, and seem to be treating the matter as though it is a mild inconvenience...

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Victoria

Matter Type:

Residential Conveyancing

Victoria

February 09, 2024

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Awful, underhanded and 0 customer service skills

Started off great, got introduced to an app which would hold all of our documentation which in theory sounded great. Initial sign up was seamless and we were really happy with the solicitors we had appointed. The problems began when my solicitor sent us chaser emails for documents that we needed to sign which “had been uploaded to the app” that were never there. We requested time and time again for documents to be emailed directly to us as there were obviously issues with the app. These requests were ignored over and over again. General communication was poor, I ended up doing half the work and research myself as we had something pop up about a coal mine on our survey.

Now well over a year we are still having issues with ONP as we are having some boundary issues with the neighbour so I purchased the title deeds to my property to find that they are still listed under the old owners names. I contacted ONP who assured me they had looked into it and there were large delays with land registry and that they have no control over how long land registry applications take - however I contacted land registry myself and was informed that ONP cancelled our land registry application in March 2023, so unsure why they deliberately misled me, have put in a formal complaint and will also be reporting to SRA/Legal Ombudsman

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Andrey

Andrey

December 16, 2023

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Really Bad Service

I was recommended to use this legal firm through my financial advisor CMME. ONP took on my case almost two months ago and proved to be very bad. They never responded to my phone calls or emails, failed to reply to enquiries from the seller's solicitor and frequently went on leave without telling me who would be dealing with my case in their absence. Avoid them at all costs and get yourself another solicitor. I don’t know why CMME thinks ONP are wonderful when it’s clear to see they are really bad in doing their job.

Their recent hacking issue could had been avoided as I did tell them several months that there are too many nonsecure pages on their site which are open to hacking and s*amme.
It seems that O’Neill firm is not taking their responsibility seriously when it comes to protecting themselves from fr aud

I disinstructed this firm after two wasteful months.

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Aakila

Aakila

December 05, 2023

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3 weeks and Nothing!

We were supposed to complete on December 1st. Cyber Attack was ppl place two weeks prior for service they out source (CTS solutions) and they had and still don’t have any continuity plan. It’s going on 3 weeks now, no manual plan. Not to mention, Poor communication. I have to continuously chase them as no updates. The lack of empathy for their clients is astonishing! Stress, anxiety, kids in limbo too. If any is considering the firm in the future, please inquire if they are still outsourcing from the same company and what business continuity plan they have in place.

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ben

Matter Type:

Residential Conveyancing

ben

December 04, 2023

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Absolutely rubbish.

Six months to do a single simple conveyancy, they they lost paperwork we sent and expect everyone to have email and a printer to do half of thier job and administration and have the cheek to charge full price!

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francesca

francesca

December 01, 2023

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Terrible communication

Absolutely shocking communication. Ive only just found out at 11:15am today that i will not be completing on my house purchase that was supposed to be happening TODAY! Large chain involved and zero communication from my solicitor, i have been chasing information for over a week and heard nothing until i called them yesterday and managed to get through, only to be told id be updated today.

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Tracey

Matter Type:

Residential Conveyancing

Tracey

November 07, 2023

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AVOID LIKE THE PLAGUE

I wish I had read these reviews prior to agreeing, through my financial advisor, to use this bunch of charlatans.
I never usually leave reviews but I do so in the hope that others can avoid going through one of the most widely recognised stressful experiences using ONP.
Lack of response, lack of accountability and of care.
Truly disappointing, unprofessional, had to chase constantly for any feedback and was always met with a complete lack of empathy or care.

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Charlie

Charlie

August 10, 2023

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Extremely poor experience

Incredibly poor communication right from the start: would frequently wait weeks for updates, having been told that something was being taken care of, only to chase it up later to find nothing had happened. The first few weeks after being instructed, there were numerous unanswered emails with questions about the service. Turns out that the case manager we had been assigned to, Ryan Bannister, was on holiday and no one was covering for him. The firm seems to take on a huge amount of work that they don’t have capacity for but with no communication to let you know anticipated wait times. There were multiple occasions where I didn't know the correct terminology to use so instead of communication being in lay terms, I would get emails from the case manager arguing about the terminology or correcting me, but nothing in addition to that. He clearly understood me well enough to correct me, but not to respond to the emails.

Tried to call the office in the early days to get some sort of explanation as to why all emails were going unanswered. I was assured that someone would call me back but it’s been 10 months now and I’m still waiting for that phone call. Case manager couldn’t follow simple instructions, like ensure that all correspondence was sent to both myself and my ex partner who was the co-owner of the property. On occasions when he did email us both, he would often get the names wrong. The firm insists that you use their app, yet when my ex explained repeatedly that they couldn’t access it, the firm did nothing about it and continued to send emails demanding that we use it.

Several months into the case it became apparent that a deed of variation was required: this was a simple one page document stating that in the case of arrears on a rent charge associated with the property, 21 days notice would be required. That was it and for that they extorted more than £1000 in addition to the previously quoted charges.

Finally on the day of completion, I found out that our case manager was on leave and had passed the file onto a colleague. Only on the afternoon of completion does this colleague discover that documents submitted 10 months earlier were not checked at the time and there were issues preventing the sale from completing, and this only came to their attention at about 4pm on the day. I’m advised that unless I print, complete and return their form, the sale can’t progress but I was in an area with no phone signal and no access to a printer or scanner - this shouldn't have been an issue because as far as I knew all the documentation was fine. My ex had to provide another passport copy because the earlier one was deemed to be of insufficient quality. The poor buyers were waiting until at least 4.45pm not knowing whether they were even going to be given the keys to their new house or if they would be homeless for a night because of the ineptitude of the case manager. I am indescribably relieved that I was not trying to immediately complete on a property of my own as I would have without a doubt been homeless for the night.
Cannot recommend enough that people avoid this firm. It’s been an appalling experience since the very start and I’m annoyed at myself for not trusting my gut instinct early on and changing firms, even if it meant paying fees again.

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sarcastic

sarcastic

August 08, 2023

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0 stars - Avoid..

Conveyancer for straightforward house purchase.

Terrible communication throughout, had to chase the case handler up at every stage of the process.

Never answered the phone and often didn't reply to e-mails, or replied in an incoherent manner.

Source of funds was left to the very last minute and only progressed after I complained to my case handlers manager.

After raising a complaint I then received regular updates and everything was explained clearly, which makes me think that the previous approach was simply laziness rather than incompetence.

The entire process could have been completed at least a month sooner and with far less stress if the communication had been clearer and more forthcoming.

Would definitely not recommend ONP.


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Paul

Matter Type:

Purchase and Sale Of Commercial Property

Paul

July 17, 2023

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Sale of a vacant property could not have been made more difficult!

The sale of my vacant property with ONP should not have been more simple, but was made extremely difficult.
A complete failure and negligence of their practise and responsibilities with many delays and mistakes along the way.
Communication was dreadful and I wouldn't recommend them to anybody for anything.

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Reviews collected from

Carolina

Carolina

March 26, 2024

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Carolina

Very good service! Good communication and explanation

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Tom

Tom

March 26, 2024

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Tom

Overall we had a good experience, and Thomas was receptive to communications and good at getting things done. Some issues in the first couple of weeks, but I think these were as a result of an IT systems failure.

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nik

nik

March 25, 2024

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nik

I am first time buyer and thanks to Holly Oatway
I have now my first house
Thank you Holly!!

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James

James

March 25, 2024

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James

Very helpfull kept us in the loop throughout

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Vishal

Vishal

March 23, 2024

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Vishal

I’m not sure where to start, this is the second time I’ve used ONP and honestly I couldn’t have asked for a better experience!

We had Thomas Frith as our lawyer and I can’t praise him enough. Our transaction went from bad to worse consistently for months but Thomas stuck through the pressures that was piled on him. He continued to be professional, friendly and advised perfectly on every point.

Not only that he was always at the end of the phone. At some stages I was phoning him daily and not once did he ignore my calls or emails. He always responded!

Thomas is honestly great and an absolute asset to ONP. The sale and purchase he dealt with for me was genuinely so difficult. We had a buyer drop out, surveyors wrongfully advising the new buyer the property was not mortgageable, the consistent pressures and threats of dropping the contract from our onward and our sellers lawyer completely ignoring us, the leaseholder taking weeks to respond to enquiries and getting no where. Honestly I don’t think I can emphasise enough how great Thomas has been. We most definitely couldn’t have asked for a better lawyer as he kept the whole thing together from the start.

100% 5 stars for Thomas, wouldn’t hesitate to use him again or recommend him to everyone!!! Thank you so much for your help on this!!!

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ONP Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation