Matter Type:
Residential Conveyancing
John
Collected on:
Incompetent and they just don’t care.
Three years after buying a flat in Hove I still am not registered as the owner at the Land Registry. MWB knew about the problem 8 months after completion but did nothing about it. They didn’t even tell me. When I discovered the problem after two years they completely failed to resolve for more than 11 months and now I am using a different firm. They spend months doing nothing and took 9 months to even contact the sellers solicitor about the problem. Nick Walsh should be ashamed of himself.
A representative from Mayo Wynne Baxter LLP responded to this review on 16 September, 2024:
Dear John Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention. We understand that your experience was less than satisfactory. Your feedback is valuable to us as we strive to improve our offerings. As you are aware our Complaints team has already formally responded to your complaint. I am sorry that you are unhappy with the outcome of our investigation. You should escalate your concerns to the Legal Ombudsman and/or seek independent advice if you remain unhappy with the position. Thank you for your patience and understanding. Client Services
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