Matter Type:
Wills
Carole
Collected on:
Excellent
Myself and partner was involved with another firm of solicitors for approximately two years, we had an absolute nightmare with them nothing was moving forward and solicitor involved would not respond to calls or give any updates, and time was of the essence as my partner had alzheimers, so we took the decision to speak to Alex Williams after she was referred to us by a family friend, after speaking to Alex we decided to move everything over to Butcher & Barlow.
Alex very kindly agreed to take on a very complex case that had been ongoing for approximately two years, Alex kept us updated every step of the way and had achieved more in first couple of months than that of the other solicitor in two years.
Alex was very easy to speak to and very understanding of our circumstances, Alex showed compassion to my partner and would always involve him with any discussion/decisions when we met in person, Alex would always show patience when he wasnt having his best days, I would always get a response to my calls and emails no matter the query and without fail, Alex made our life a little easier when she agreed to take us on as clients.
I trusted Alex to do what needed to be done and I could concentrate on looking after my partner, sadly after some time my partner passed from alzheimers, even then Alex came to our home with flowers, card even a big hug and to pass on her condolences, she didn't have to do that but it just shows the type of person she is.....
I'm extremely grateful to Alex and all the staff at Butcher & Barlow for everything but most of all for being understanding and patient of Billy's needs.
I highly recommend Alex and those at Butcher & Barlow, so much so I am a client again with Philip who is dealing with different matters.
I don't think I could use another firm now, especially after all the trouble we had previously.
A representative from Butcher And Barlow LLP responded to this review on 11 March, 2024:
Dear Carole Thank you for your glowing review and your recommendation of Alex. We shall be sure to pass this on. We are always pleased to hear that our clients are more than satisfied with the level of service provided. Kind regards, Butcher & Barlow.
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