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Thomson Snell & Passmore is one of the preeminent law firms providing peace of mind to generations of families and business. Clients include PLCs, subsidiaries of overseas companies, SMEs, OMBs, local authorities and individuals. We have a reputation for providing high quality, intelligent advice and outstanding service to our clients. With offices in Tunbridge Wells and the Thames Gateway, the firm has earned a reputation over generations for providing pragmatic legal advice and delivering exceptional client service. Established in 1570, the firm’s unique heritage underpins its quality, service and commitment to providing peace of mind to generations of families and businesses. Read more...
Thomson Snell & Passmore Llp
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thomson Snell & Passmore Llp on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thomson Snell & Passmore Llp. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thomson Snell & Passmore Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson Snell & Passmore Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thomson Snell & Passmore Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Thomson Snell & Passmore Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Angela
Collected on:
This review is for a different branch.
I felt like my hand was held throughout the process and although we were only at the preliminary stages before my circumstances changed, I wouldn't hesitate to return to Kirstie should I require her services in the future.
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Matter Type:
Divorce
Jeanne
Collected on:
This review is for a different branch.
Kirstie helped and guided me through my stressful divorce. She was extremely kind and thoughtful when speaking to me. She kept me well informed of the process and was generous with all her advice. She made the whole process as painless as she could for me. For which I am extremely grateful.
A representative from Thomson Snell & Passmore Llp responded to this review on 28 March, 2024:
Dear Jeanne, thank you for your review. We are so pleased that you are happy with Kirstie's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
The service that we received from our solicitor, Fiona Higgott at Thomson Snell and Passmore was extremely helpful and patient as she helped us navigate the complexities of drafting Wills and Lasting Power of Attorney documents and setting up Trusts as required.
A representative from Thomson Snell & Passmore Llp responded to this review on 26 March, 2024:
Thank you for your review. We are so glad that you are happy with Fiona's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Wills
Barry
Collected on:
This review is for a different branch.
As always Mark was very helpful, guided me professionally through the task to a complete conclusion. All much appreciated. Many thanks.
A representative from Thomson Snell & Passmore Llp responded to this review on 26 March, 2024:
Dear Barry, thank you for your review. We are so glad that you are happy with Mark's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Purchase and Sale
Executers of Miriam
Collected on:
This review is for a different branch.
the ultimate in professionalism. All members of the company are polite, efficient and I would recommend to others
A representative from Thomson Snell & Passmore Llp responded to this review on 26 March, 2024:
Thank you for your review. We are so glad that you are pleased with Alastair's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Purchase and Sale
Andrew
Collected on:
This review is for a different branch.
We found TS&P to be very easy to deal with. They were very professional, dealt with our transaction very efficiently and kept us informed throughout.
A representative from Thomson Snell & Passmore Llp responded to this review on 26 March, 2024:
Dear Andrew, thank you for your review. We are so pleased that you are happy with Alastair's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Purchase and Sale
Faika
Collected on:
This review is for a different branch.
Kim has truly been exceptional in helping us with our house move. Her diligence and attention to detail made sure that no stone was unturned. It was a complicated house purchase and her knowledge and also her recommendations on who to work with and what to do at every turn were invaluable.
A representative from Thomson Snell & Passmore Llp responded to this review on 26 March, 2024:
Dear Faika, thank you for your review. We are glad that you are pleased with Kim's high level of client service.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Matter Type:
Disputed Wills
Smith
Collected on:
This review is for a different branch.
Esther dealt with issues relating to a will and probate in a very speedy and efficient manner.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Anonymous
Collected on:
This review is for a different branch.
I was advised the sale contract was sufficient to purchase the property. It was not. I incurred legal costs unnecessarily thinking the contract was sound. It was not. I complained to a senior partner. It took over 3 months to respond and no apology only reams of paper saying why they were right and I was not. Not even the courtesy to thank me as a client of over 25 years with many a transaction with this firm. The attitude is and was arrogant and uncompromising. No I will not recommend them again.
A representative from Thomson Snell & Passmore Llp responded to this review on 21 March, 2024:
We are very sorry to hear that you have not had the high level of client service we aim to deliver. If you would like to follow this up, please do contact Charlotte Eberlein by email Charlotte.eberlein@ts-p.co.uk.
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Verified review
This review has been left by a verified client who used Thomson Snell & Passmore LLP.
Anne
Collected on:
This review is for a different branch.
I am still working with Mr Sabine. I have found he and his staff very efficiant and has allways worked for my benefit. and his expertise and work has been outstanding.
A representative from Thomson Snell & Passmore Llp responded to this review on 21 March, 2024:
Dear Anne, thank you for your review. We are so pleased you're happy with Matthew's high level of client service.
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S
Collected on:
Excellent experience from start to finish.
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Hamilton
Collected on:
Overall a very efficient and well organised customer experience! H
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Matter Type:
Residential Conveyancing
Neil
Collected on:
Alastair Harvey was fantastic dealing with our sale and purchase. Even though our purchase contained a tricky lease within a lease everything went smoothly and I would not hesitate to recommend
A representative from Thomson Snell & Passmore Llp responded to this review on 07 February, 2024:
Dear Neil, Thank you for your review, we are so pleased that you are happy with our high levels of client service from Alastair.
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Matter Type:
Residential Conveyancing
Wynter
Collected on:
This is our second house purchase where we have used Alastair Harvey of Thomson Snell & Passmore. Once for a private house purchase and then for a purchase of a property through a company. At all times we feel that Alastair is working hard to get the purchase done, and we feel informed and safe in the knowledge that nothing will be missed. Absolutely would recommend.
A representative from Thomson Snell & Passmore Llp responded to this review on 31 January, 2024:
Thank you for your review, we are so pleased that you are happy with our high levels of client service from Alastair.
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Jan
Collected on:
All seemed positive today.
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Thomson Snell & Passmore is a highly respected legal practice and one of the largest law firms in the South East outside London, employing over 260 staff. The firm is highly rated in all practice areas in The Legal 500 directory and 25 lawyers are quoted as leaders in their field in Chambers UK. We have achieved this by continuously aligning ourselves with our clients’ ever changing needs as well as ensuring that we provide intelligent and practical legal advice to both businesses and individual clients. Our clients range from high net worth private individuals, family trusts and owner managed businesses to AIM listed companies, U.K. subsidiaries of multi-nationals, major U.K. Plcs, local authorities, charities and public/private sector partnerships. Our Commercial Group consists of approximately 70 lawyers some of whom have qualified, trained and worked in magic circle and other large City practices before moving out to Kent. They are experienced in providing a degree of expertise and practical commercial advice at service levels and fees that our more astute commercial clients expect. We are constantly striving to improve and differentiate ourselves from other firms in the region. We recognise the key factors for clients when choosing which law firm to use: the client experience and the level of service provided; the technical competencies of the team dealing with the instruction and value for money. With offices in Tunbridge Wells and the Thames Gateway, the firm has earned a reputation over generations for providing pragmatic legal advice and delivering exceptional client service. Established in 1570, the firm’s unique heritage underpins its quality, service and commitment to providing peace of mind to generations of families and businesses.
