Ackroyd Legal

This appalling conveyancer firm was recommended by the developer as having worked frequently with them and understood their mode of business. The developer later went bankrupt and is being investigated by the Serious Fraud Office. Say no more. They didn't respond to my legitimate enquiries as to why there was no deposit insurance in place despite this being a requirement in the contract. I later lost my £31,000 deposit. They purposely failed to inform my son, who was a co-investor, of important legal documents because they knew he was the business head of the transaction. They failed to keep me updated with progression of the off-plan development which was supposed to be completed in two weeks and went on for two years before the developer went into receivership. I had been asking them for advice on how to exit the contract but they failed to tell me I could rescind according to the contract. And from December 2023 to the present day, they've failed to respond to the Legal Ombudsman's enquiries in regard to my complaint. No surprise there as they didn't respond to me either when I emailed or called when they were 'acting' for me, desperate for answers. They appeared to be working for the developer, not me, in pushing through the sale. Avoid like the plague if you don't want the heartache that I and dozens of other investors in this project have had to go through.

The team at Ackroyd Legal provided expert guidance throughout my first home buying experience, offering a comprehensive explanation of the entire process and ensuring constant, clear communication with the solicitor handling my case. The process successfully concluded at the end of January. I wholeheartedly endorse Ackroyd Legal for their exceptional expertise and skillful management of conveyancing duties.

Linda skillfully navigated me through my first-time home buying experience, providing a thorough understanding of the procedure and ensuring seamless communication with my solicitor, Ashkan Nejad. I wholeheartedly recommend Ackroyd Legal for their exceptional proficiency in managing Conveyancing issues.

I must say, his assistance was invaluable! Nick's explanations were crystal clear, and he consistently kept the lines of communication open.

They were an absolute lifeline for my family and me during a tough time. Their communication was top-notch, and the team's genuine compassion made all the difference. Highly recommend! - Piper

Despite the rush, they stayed in touch and made sure everything went smoothly. Reyhan deserves a special mention for her professionalism and kindness throughout. I've already recommended Ackroyd Legal to everyone I know. Thanks a million, Ackroyd Legal!

A big thank you to Ackroyd Legal for their help during the busy SDLT holiday. Despite the workload, communication was excellent, and we completed on time without any issues. Special thanks to Reyhan for her professionalism and kindness. Already recommended to family and friends. Thank you, Ackroyd Legal!

Ackroyd Legal Firm went above and beyond in handling my complex legal issue, providing personalized attention and expert guidance every step of the way. Their dedication to achieving the best outcome made me feel valued and reassured, and I can't recommend them highly enough for anyone in need of top-notch legal representation.

Where do I begin. I used Ackroyd for a remortgage and transfer of equity and the service I received was beyond shocking. Firstly you have to do so much chasing and everything was left to the last minute. When it came to the redemption statement, Onur who was the paralegal assigned my case, requested this from my mortgage lender on a Friday, 2 weeks before completion even though he advised me he done it weeks prior. On the following Tuesday I sent an email chasing, no response. On the following Thursday I called him to find out what is happening as no response to my email. He then tells me the request for redemption statement was rejected because of an incorrect mortgage number. I really started to panic as this was only a week before completion so worried it would all fall through. I assumed I had given a wrong mortgage number so looked back at the questionnaire I had provided Onur and Ackroyd months prior. To my shock I had provided the correct mortgage number, what Onur had done was put down the mortgage lenders 0800 telephone as my mortgage number on the redemption request. That is a shocking mistake in my view and should not happen.

In the end it was all completed but then this is where it got even worse. When I got the final bill through for all of the costs, I was overcharged by more than £500 and also Onur failed to include the £235 I already paid at the beginning. I have my doubts that this was a genuine mistake as I reckon for many of their clients, an extra £500 on the final bill is no big thing but to me it is a lot of money. In the end I still paid £246 more than what was agreed as part of a fixed fee service through Conveyancing Calculator and at no point did Onur tell me there would be additional costs and to this day I am still attempting to get that money refunded.

Having now read some of the reviews on here, I just wish I had done that before going ahead with Ackroyd as no chance I would have made that choice. Definitely a lesson I have learnt for the future to read reviews first. I just hope this review can help others not make the same mistake as me.

Ackroyd's team helped me track down a debtor who had vanished, leaving behind a significant unpaid debt. I was pleasantly surprised by the professionalism and discretion. Not only did they manage to locate the individual in question swiftly, but they also provided me with evidence that helped in legal proceedings. Their no-find, no-fee policy gave me the confidence to proceed, and I'm glad I did. Highly recommended for anyone facing similar issues!