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Cavendish Legal Group

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Cavendish Legal Group

How Cavendish Legal Group Compares

Value for money

:- (
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Cavendish Legal Group on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cavendish Legal Group. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 80%
About Right 20%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Cavendish Legal Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 0%
No 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Cavendish Legal Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 14%
No 86%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Cavendish Legal Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

1.0/5

Reviews summary

  • Excellent

    0
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    7

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
G

G

January 21, 2024

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Collected on:

0* service

If there was such a thing as an incompetency rating they would score a well-deserved 5*+. One of their legal "Experts" wrote a Will for a very close relative and it contained an error which didn't come to light until their passing when it was sent to the Probate Office. When asked about this error we were met with a lack of willingness to take any responsibility for said error and in the case of one employee even total denial that there was in fact an error at all! (Obviously their legal studies didn't include learning to count from 1 to 9). This situation caused unnecessary and stressful delays in the grant of probate. None of this hepled in dealing with our loss. Any attempts made to to resolve the matter were unprofessional and feeble at best. According to the SRA website this firm is closing. What a relief to think that such incompetence will be permanently departing the legal field".

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Rhianydd

Matter Type:

Residential Conveyancing

Rhianydd

November 15, 2023

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Collected on:

Conveyancing failure

They neglected to register me on the title registry when I hired them to do conveyancing during the purchase of my house. I discovered this when my I tried to sell my house, but now cannot until they finish the simple work I paid them for 6 years ago. I have lost a buyer and have been in limbo for over a month as they continue to string me along with little to no communication or progress, I must chase them constantly.

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George

George

October 18, 2022

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Collected on:

Good Luck – You’re going to need it.

First, the positives…
1) The property exchanged and completed at the END of the LAST DAY of the buyer’s mortgage offer, so at least I have my money. 
2) There is no longer a need to use Cavendish Legal Group again.

Now the rest…
Memorandum of Sales document was sent on 22nd February 2022 with Completion on 22nd September 2022. To put that into perspective, that’s 2 days before Russia invaded Ukraine to 3 days after the Queen’s funeral, or nearly double the HomeOwners Alliance’s upper estimate of 16 weeks. In the 30 weeks 2 days of dealing with Cavendish Legal Group (CLG) I have found them to be:

Unresponsive. Asked for confirmation whether my documents were completed correctly multiple times (i.e. more than 5 instances) but with no response. After 2 months of silence, made multiple requests for a status report but with no response. Interestingly, I have emails from the Council to CLC complaining that they had not replied to 4 previous requests for information.

Disorganised. On two occasions, information had been provided and yet CLG sent chaser emails for the same information. I have emails from the council complaining similarly that they had sent requested documents and yet kept receiving chaser emails.

Not acting on information. Documents pertinent to the sale had been sent by the Council to CLG and yet I was asked to chase up the SAME DOCUMENTS the DAY BEFORE COMPLETION. It turned out that CLG had the documents a whole month prior.

To cap it all off, CLG sent a completion letter and a receipt – both still had incorrect correspondence details. This was despite: 1) the correct information was on the Memorandum of Sale and 2) on spotting their error, I emailed CLG to correct the details.
To date, CLG have refused to send corrected copies of the completion letter and receipt.

In conclusion, my impression of Cavendish Legal Group is of a firm with serious failings in responsiveness, performance and organisation. Despite listing my grievances to the Solicitor, Conveyancing Manager and Managing Partner and stating my intention to make a formal complaint, there were no changes to their behaviour. They were either clueless about their failures or, as I suspect, they just didn’t care.

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Yinka

Yinka

August 26, 2022

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Collected on:

Awful, just Awful

3 months into a process that was estimated to take 5-8 weeks with no end in sight. Checks didn't start until a week after they got a mortgage offer. 5 weeks later, checks are still ongoing. No updates from anyone regarding my application. I'm calling almost everyday and no manager has gotten back to me regarding my complaint or my application.
Worst service ever

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Attia

Attia

August 14, 2022

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Poor Service

The worst customer service I have ever experienced! Quick to ensure they take your payment to be instructed followed by 4 months of ignored emails and ignored calls. In the 4 months we have been with them we have only received few emails from our lawyer to ask for lost documents otherwise no update received. The level of service provided by the solicitor is below than expected. After 4 months we received a call from a young lady that she will be now our solicitor and will deal with our purchase. The seller is now started threatening us to sell the property to someone else if our solicitor does not act quickly. We not taking any mortgage and buying cash. What a poor service. DO NOT USE

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James

James

July 21, 2022

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Collected on:

Shambolic Service

The worst customer service I have ever experienced! Quick to ensure they take your payment to be instructed followed by 2 months of ignored emails and ignored calls. In the 2 months we have been with them we have only received 1 email from our lawyer to ask for lost documents. We have had to switch law firms or the sale of our house would have fallen through. DO NOT USE

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Bolaji

Matter Type:

Residential Conveyancing

Bolaji

July 14, 2022

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Collected on:

Buying and selling a property

I was referred by my estate agents and the solicitor i have, has been the most unhelpful solicitor, she does not respond to phone calls and her emails response is that she is always busy or will respond in 48 hours. This has really been a bad experience for me and I will not recommend they be used at all. Awful service

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About this branch

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Solicitors Regulation Authority

Legal services