I have been trying to get my case settled for two years now after my accident in 2021.
These solicitors came out of nowhere and as I was suffering from PTSD, my brain just folded and I went along nonchalantly.
The first claims handler/Legal advisor I emailed so many times and rarely got a response, mostly an out of office reply.
Slowly one or two steps were taken and I felt it was moving forward. Then everything came to a halt.
The next thing is I receive an email out of the blue, whereby a new Legal advisor introduced himself.
I got in touch and first impressions were good.
But since things have dried up.
The last two emails I've sent recently, over two weeks ago have not been acknowledged.
Two phone calls and straight to voicemail, still no response.
The accident had a severe affect on me and being self employed my work has suffered terribly.
I've emphasised my predicament to Carpenters constantly but they don't seem to care in the slightest.
I have legal protection cover elsewhere and they have said they are willing to take my case on.
I'm dreading the fact that I could wait another long time but at least though, I would get communication and updates.
You know a solicitor that is proactive and provides updates.
Carpenters have one week to get things moving otherwise I'm going with my other firm I have.