Additional review data now available

In December, we announced that we would be making changes to the questions that clients complete when leaving a review. This data is now shown for...

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In December, we announced that we would be making changes to the questions that clients complete when leaving a review. This data is now shown for all reviews collected through us directly since the start of 2019. We are pleased to announce that it is now viewable in the ‘My reviews’ section of your solicitor dashboard.


The new section will show you information such as:

  • Private feedback
  • Keyword phrases the client clicked to use
  • Solicitors who were involved in the matter
  • Value for money
  • Recommendations to friends and family members
  • Satisfaction with the outcome of the matter

As this data has been collected since the start of the year, you will be able to go back through the reviews you have collected and this information will now be visible.

Should you have any questions or wish to talk with us about how to use the new feature then please give us a call on 0333 577 0206 or speak with your account manager.

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