This review is for a different branch.
I am a survivor of female genital mutilation, i suffered a lot over the past 23 years, i can barely sit down sometimes since my accident back in November 2021. I did my claim with accident law everything was fine first 3months, i even received a call from the taxi driver's insurance explaining he never reported the accident although his customer was injured. February 2022 came around and i received an email from national accident law explaining that the claim is almost done, and they are finalising it and should have everything sorted during the month of February. However, i never heard fro them again, i emailed many times, left message online plus i called for months and i never got through, its like my number has been blocked. I started physical ripping from my genitals weeks after the car accident, i injured my knees, shoulder and ankle. known of which has properly healed. It is winter now November exactly one year since my accident, the cold is badly affecting my injuries, i have seasonal depression because of the pain i am in and cold. I got no reply no response nothing no communication since February apart from this one time i rang them from a friend's phone i managed to get through and i was told not to worry and someone will update me on my case, that was months ago and still i have zero replies. National accident law is and has affected my mental wellbeing whilst the accident caused me physical harm. plus, now i have more nerve damage in my genital not only from the Fgm i had at age 6 but also because of the accident made it much worse but i am being ignored. The taxi driver never reported it and now i have no response but i am living with the pain. how is this accepted? how do national express think treat me like this is a joke. i need a reponse i need an update. I require an update because i had to resort to this review to get a response. I have emailed, called messaged you guys online and i was ignored. i have a big social media platform and what you guys are doing is wrong and i will expose this firm for their lack of communication with clients of an accident, vulnerable people. my name is shamsa feel free to listen to my story on ladbible youtube, you know my email and number feel free to contact me, or this review will be the least of your problems. i realised right after the accident, my body was in shock, days later i started feeling pain from my virgina, i started ripping because of the accident. when i say ripping i mean ripping, i had fgm type 3 look it up and that day the way i was sat and the force of the accident cause a tear in my genital, then i continued tearing/ripped, fell into depression but i didnt make the connection at first because so much was happening to my body but i coudnt even get through to explain. i am still tearing plus i found out from a fgm doctor that i have nerve damage not just from the fgm i had age six but also this accident the pants i was wearing that day but without the accident i would have ripped. it would have taken alot to cause that ripping which is not straight by the way. i ripped sideways. i want, require and need a response. i need reconstruction surgery now thanks to the accident and you ignoring me is causing my mental health to be affected.
