Taylor Rose TTKW

What a Nightmare!!!!!! REFUSE TO USE
So far it has been 6 months our remortgage with Money was accepted on 6th December 2018.
Taylor Rose were appointed to deal with the remortgage. We were told they could take up to 6 weeks.
They failed to send the documents 3 times
Their "Handlers" refuse to speak directly to you.
They never contacted us, we had to keep chasing to get any thing done.
I'm writing this after 6 months of this weekly nightmare.
It has made us both physically ill.
BTW our remortgage is still not completed. your choice of Solicitors is GARBAGE

1 star is too complimentary to this firm. One phone call was all we got with our case handler after raising a formal complaint against them through the lender and their own complaints process. Even then that wasnt enough to get contact. Completely unclear themselves on the process and absolute amateurs. If you are considering Taylor Rose, I would suggest you approach a service dog first as you'd have a more successful legal experience.

We were offered Taylor Rose when my wife and I remortgaged. Yasmin Attalah dealt with our case and the communication we received by email and text was as expected. What I was pleased with, was Yasmin's speedy response by telephone to some emails I sent regarding important details.

This was no regular remortgage for myself, as I was using a recent inheritance to reduce the overall sum of the mortgage. Transferring a large sum of money provoked some anxiety for myself and Yasmin appreciated this. Not only did Yasmin call to confirm the money had been received into their client's account, but then called me at 6.45pm on a Friday to advise me the 'remortgage' had been completed as planned. Thanks Yasmin, greatly appreciated!

We were assigned Taylor Rose by VirginMoney to handle our remortgage. The process started off with a random call to my wife, by a person who didn't seem to have any information on us or whether we were a new mortgage or a re-mortgage. It was so bad that my wife thought it was a scammer. This was then followed up by a questionnaire in the post and I responded via email to the person who sent this asking for details of the online portal so that I could follow the process. No reply. We then had a letter from another person 3 working days after receiving the questionnaire to say that if we didn't return it they would be closing our case. I returned it and emailed to this person to say that it had been returned and again asking about the online portal. No reply.
After several weeks I emailed the original person to ask if they had received my emails and I got a short reply to say that they had passed my email on to the second person. I then got a response from the second person to say they had sent me an email and they attached it. It showed both my and my wife's email address were wrong. I emailed back to ask them to correct the addresses and surprise, no reply!
Again a couple of weeks went by and I tried phoning and leaving a message but got no reply. I then emailed the second person a day before our original completion date to ask what was happening. I got a response from a third person to say the second person had left and they were handling my case. Things then proceeded quickly with a followup email that supposedly included a copy of my redemption statement and a completion statement. It had 2 copies of the same completion statement attached! I also note that I am being charged the electronic transfer fee which I specifically asked not to be charged in the original questionnaire.
Quite frankly this is the worst remortgaging process we have undertaken in 11 years of ownership and 4 mortgage providers. VirginMoney should look elsewhere in future.

I did my re mortgage through Taylor rose and we had the lovely Hayley smith, the whole process was quick and easy, she kept me updated throughout the process. Would definitely recommend.
Thank you again Hayley for all your help

We used Taylor Rose Solicitors for the transfer and remortgage of our property. Hayley Smith was our assigned solicitor. Hayley was informative and efficient throughout the process. Her communication and advice was fantastic, which made me he whole experience from start to finish a stress free one!!
I would recommend this company and Hayley to my family and friends.

My solicitor, Miss. Neha Kumari, updated me weekly about all enquiries and she personally
called me from time to time to discuss the outstanding situation through out the process.
I am very pleased with her excellent work and professionalism. Even though our completion is not yet done, from my experience as a first time buyer with Taylor Rose Ttkw Limited I will surely recommend it to anyone looking for a solicitor.

Worst company I've ever dealt with. Do not use them. Probably sue me for this comment.

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Clear and comprehensive advice from Amy Abbott and a very proficient service all round, from inception to completion of the transaction. Highly recommended and I certainly will be back when future requirements arise

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I have been a customer of Breeze & Wyles for so many years & have been more than happy with their friendly personal service .. both John & Joan have been amazing to me & I would never use anyone else AND THEN there was the take over by Taylor Rose TTKW!!! OMG the service was shocking. My conveyancing I moved immediately to ( Shepard Harris ðŸŒŸí¼Ÿ5 star all the way ) but I was stupid enough to stay with Taylor Rose ( Malina Gupta ) for my will & my late Mother’s probate. I can not tell you how unhappy I have been with that decision they quoted one figure then charged a lot more & then lost all my Mums Grant of Probate in the post. Malina Gupta who is as incompetent as a 5 year old send all the copies of the grant ( what Solicitor doesn’t keep one on record at least ) by regular not recorded post & the envelope went missing. I had to re apply & it took another 6 weeks to get it granted again!! Please please listen to my advise & AVOID this woman & TTKW like a dose of the plague she is awful & cold & incompetence to say the very least. She didn’t return my calls or emails just sent me a bill in the post. I have had the worse year of my life loosing my lovely Mum & this woman has made it 100 times worse!!
I have paid my bill reluctantly but begrudged every penny ..

I can highly recommend Shepard Harris Solicitors in Baker St Enfield ðŸŒŸí¼ŸðŸŒŸí¼ŸðŸŒŸí¼ŸðŸŒŸí¼ŸðŸŒŸí¼Ÿ

Julie West E

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Conveyances

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Would not recommend

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