Pm Property Lawyers Limited

PM property lawyers were dealing with our house purchase. We was told it would take 6-8 weeks maximum as it was a cash sale with no chain.
Communication was zero and when we contacted them it was a long wait on the phone to either be hung up on or told our solicitor was busy. We left numerous messages for call backs but ignored every time. We made a complaint but nothing much changed. 20 weeks on We decided to instruct them to stop working on the case and this is when we got a call asking us to change our mind.
We told them no, what a waste of 20 weeks. Luckily for us the house seller has been patient and we are now with a proper solicitors who have guaranteed completion within 4 weeks.
Absolute joke of a company, no personal touch, no interest in your concerns. Do not touch this company.....big mistake.

Avoid this awful law firm, particularly if you're purchasing/selling your property. This firm caused a number of problems with my transaction from start to finish.

The main issue was on completion date. My other solicitor completed the sale of my property early in the morning and sent funds straight to PM Law (Team Speller) as expected.

It took me all day to get in touch with PM Law and it wasn't until late in the afternoon that I found they'd made a complete and utter mess of the transaction. Within the space of one hour, they told me that they'd received too much money, and then they told me that they hadn't received enough money before then telling me that they didn't think they'd received any money before finally confirming that they had actually received the money all along. It took until 4.55pm for them to confirm money had been sent for my purchase. Their complete incompetence to simply send to some money to another solicitor left us in a position where we were told to find a hotel for the weekend as the purchase was unlikely to go through.

If that wasn't bad enough, I spent weeks after chasing them asking for them to confirm the transactions which took place and return any excess funds to me. They've finally confirmed that they've been holding on to extra money from my transaction and said they'd send it to my bank account. Several weeks have passed since then, I've chased them constantly and not had a single response from them since. I'm now left out of pocket and with the only option of raising the complaint directly with the Legal Ombudsman and SRA.

Conveyancing firms tend to get a bad reputation, however I have used several in the past and I can honestly say that this one goes out of it's way to provide the worst possible service it can - wish I'd read the reviews before instructing them as seems like others have had similar experiences - but at least they're consistently bad I suppose...

I had a positive first time experience with PMPL and previously left a 5* review where, despite a transaction falling through, they were incredibly helpful.
I found another property and went with PMPL again and have had a whole range of issues including:
- The file not being acted on at all for two months from paying the deposit and the sales contract having been sent through.
- Not ordering searches, despite them being paid for, as they had forgotten.
- Emails not responded to in a timely fashion, if at all.
- On hold for times ranging between 40 and 90 minutes to receive vague updates or even have the call disconnected.
- Asked their complaints department for a manager to call me and this was not possible to arrange.
- Not able to act for my mortgage lender (one of the biggest in the UK) as suspended from their list and didn't even think to tell me.

This has caused all end of delays and stress on what should be a simple transaction with no chain.

I would not recommend using this firm.

AVOID.

I used this conveyancing company for the sale of my property and purchase of another. To say the process was a nightmare would be an understatement. The conveyancing company caused multiple significant delays which led to us almost losing our purchase. The junior staff working on our case were incompetent and quite frankly rude. Emily was the associate who was very condescending over the phone and showed no urgency when required. She kept ending the call saying the file is under review when it wasn’t and I did not hear back from the solicitor, Donna. The exchange got delayed and overall the completion took much much longer than it should have.

The number of mistakes made during this process by the conveyancers were ridiculous, including sending incorrect documents. Documents filed in February were only picked up to be incorrect in April. Queries were not responded to for over 2 weeks. I had to chase up daily with zero response from the solicitor.

These incompetencies caused a large strain on all transactions and parties involved. I would avoid this company entirely.

Currently trying to sell my house with them, however they have become completely uncontactable and took 7 weeks to confirm receipt of documents