Unjust money taking from clients, huge delays and extra admin for clients.
Avoid engaging with this firm. They attempted to take my money unjustly, and only due to my proficiency in mathematics was I able to refute their grossly inaccurate claim. Despite multiple attempts to resist, they were ultimately compelled to refund me. Furthermore, they have dismissed any wrongdoing on their part and considered my acceptance of my own money as acceptance of their proposed resolution to my complaint. It's likely that they have defrauded numerous individuals over the years and will continue to do so unchecked. Further to this, their estimations are completely inaccurate, you will pay more.
Moreover, their response to issues is lethargic, and they lack practical solutions. Throughout my mortgage renewal process, I had to undertake a significant amount of administrative tasks because they allowed matters to stagnate without resolution and shifted responsibilities onto me to make progress. This led to significant delays. I will never again engage with this unprofessional firm.