Get advice now

Get advice now

Lester Aldridge LLP

02380827400

View map
Lester Aldridge LLP

How Lester Aldridge LLP Compares

Value for money

!

Limited data.

This firm - 66%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Lester Aldridge LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Lester Aldridge LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 60%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Lester Aldridge LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Lester Aldridge LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 60%
No 40%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 80%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Lester Aldridge LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Lester Aldridge LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 80%
No 20%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Lester Aldridge LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Become Verified

Lester Aldridge LLP only have 5 reviews listed here

You may want to discover a firm with an established and proven reputation on ReviewSolicitors


Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Review Sources

Client Reviews

3.4/5

Reviews summary

  • Excellent

    3
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    2

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Alex

Alex

June 09, 2021

Report to admin

Collected on:

Conveyance - Exceptionally Unprofessional, Their Actions Considered Negligent & Discriminatory

I think it is easier to provide the list of complaints issued to the legal ombudsman as to the firms conduct then write out the full chronology, needless to say as someone legally qualified, their conduct was atrocious, the partner who lied to me on the telephone (fortunately I have recordings), a member of the firm who I believe solely removed me as a client when he was told by the complaints team I would be issuing a complaint; should be struck off the Solicitors Roll. I would recommend every client record their interactions with this firm.

Complaint Points issued to Ombudsman

Conveyance law firm partner:
a. Poor Service – Conveyance partner misled the Client as to property report production provision date.
b. Failure to keep informed – Conveyance partner did not inform the Client report would not be provided on provision date.
c. Poor Service - Conveyance Firms Partner was aware of the fee cover offer from Seller to the Client, but the Firm did not "request an undertaking from the Seller's Solicitor" pursuant to where Complaints Manager stated the Firm would have done should the Firm have ever been made aware of such offer.
d. Poor Advice & Service – Conveyance Firms Partner misled the Client as to reviewing amended Lease documents from the Sellers Solicitor by him purporting to be going through the ‘track changes’ ones when in fact LESTER ALDRIDGE never reviewed any different documents; they solely took the 1st version (ignored the Client's Review of it that was provided weeks earlier), never engaged with the Sellers Solicitor to amend the Lease and instead simply produced a report recommending the purchase and Lease (that had no changes made).
e. Failure to follow instructions - Conveyance Firms Partner had at no time raised the Client’s issues with the draft Lease to Sellers Solicitors, nor did they raise his queries with them as LESTER ALDRIDGE told the Client they had.
f. Failure to follow instructions – Conveyance Firms Partner did not inform other Client of issues the Client had raised, which affected them both.
g. Poor Service & Failure to follow instructions – Conveyance Firms Partner allowed other Client to proceed with completion without the Client when together both clients could have ensured that the Lease and other Red-Flag issues were resolved – instead their other Client was left to a disadvantage (and put to issues that he would not have been) as LESTER ALDRIDGE had not cured the issues the Client had raised. The Client was put to additional costs to do this, and it needed more work done due to LESTER ALDRIDGE allowing their other Client to complete – as they had not conveyance properly, the Client's Conveyancer who completed the Client's Conveyance was able to cure defects to Lease and other documents that the Client had flagged.
h. Failure to follow instructions – did not raise the Client’s issues with the Lease to Sellers Solicitor.
i. Poor Service – Conveyance Firms Partner misinformed Conveyance Solicitor that the Client was “not a cash buyer”.
j. Poor Service – Conveyance Firms Partner provided incomplete Property Report to the Client.
k. Poor Advice – Conveyance Firms Partner recommended the Client’s acceptance of draft Lease despite numerous red flag issues.
l. Failure to respond – Conveyance Firms Partner would not explain to the Client despite a minimum of three emails from the Client as to what work Conveyance Firms Partner had done since being instructed.
m. Poor Service – Conveyance Firms Partner upon being made aware that the Client had requested the complaints procedure manufactured a financial documents issue in order to remove the Client as a Client.
n. Poor Service & Failure to keep informed – Conveyance Firms Partner discriminated against the Client; he sent a convoluted email to the Client asking for financial information in the evening, whereby, in the same email, he told the Client he was unsure if the Client had already sent them to the Firm (Conveyance Firms Partner had not attended office to check), then when the Client emailed LESTER ALDRIDGE what he thought was again being asked for, rather than clarify to the Client, in response an hour later (late in the evening) LESTER ALDRIDGE’s Conveyance Firms Partner simply terminated the Client’s retainer and removed him from being a client with the reason being the Client had ‘refused’ to provide requested documentation. NB. Conveyance Firms Partner only stated what specific document he was after in the termination of retainer email to the Client.
o. Poor Service & Failure to progress – Conveyance Firms Partner failed to withdraw termination of the retainer when the Client immediately responded with the document Conveyance Firms Partner stated the Client had 'refused' to provide (at no time had the Client) refuse to provide any document and Conveyance Firms Partner was (as Conveyance Firms Partner proclaimed himself) was ‘unsure’ which what document LESTER ALDRIDGE sought or even if LESTER ALDRIDGE had already been provided to the Firm).
p. Poor Service & Failure to progress – Conveyance Firms Partner failed to withdraw termination of the retainer when the Client’s LESTER ALDRIDGE Conveyancer noted the Client had provided the document and LESTER ALDRIDGE’s Conveyancer questioned Conveyance Firms Partner so as to continue to act for the Client.
q. Poor Service – Conveyance Firms Partner knowingly left the Client in a state of distress.
r. Poor Service – Conveyance Firms Partner prejudiced the Client with a financial loss regarding the property deposit (£5000) or, in the alternative, with the cost of conveyance fees which the Seller had agreed to cover if LESTER ALDRIDGE conveyed the Property.
s. Poor Service – failed to take accurate or any client notes in relation to calls, then in final Complaint replies, it is noted he did not recall his telephone interactions with the Client.

2. LESTER ALDRIDGE’s Conveyance Solicitor:
a. Poor Service – Conveyance Solicitor provided incomplete Property Report to the Client.
b. Poor Advice – Conveyance Solicitor recommended the Client’s acceptance of draft Lease despite numerous red-flag issues.

3. LESTER ALDRIDGE’s Complaints Manager:
a. Poor Service & Poor Complaint Handling – Complaints Manager constructed an alternate reason to try and substantiate the termination of the Firm's retainer “I have reviewed the emails on your file, and it is clear to me that the solicitor/client relationship has broken down such that it would not be possible to act in your best interest.”
b. Poor Service & Poor Complaint Handling – Complaints Manager lied when she stated there was “no prejudice to you since I note that your transaction is at a very early stage” as it was towards the end of the Conveyance, the Firm was aware there would be financial prejudice if the sale did not proceed (loss of deposit) and if it did proceed but not with them conveyance fee coverage loss.
c. Poor Service & Poor Complaint Handling – As the Complaints Manager was the subject of the Complaint, she should have recused herself from the complaint handling without the Client having to request it.
d. Poor Service & Poor Complaint Handling – Complaints Manager should never have been involved in the decision process of a complaint where she was a subject of the Complaint.
e. Poor Service & Poor Complaint Handling – Complaints Manager stated in her email of 15 October 2020 that “As far as we are aware, the Seller has not made it a condition of the sale that you should instruct us in the conveyancing, he merely recommended Lester Aldridge when you moved on from your first Firm of solicitors.” This was a lie as the firm was fully aware of the financial agreement and incentive for the Client to transfer conveyancers to LESTER ALDRIDGE.
f. Poor Service & Poor Complaint Handling – Complaints Manager stated in LESTER ALDRIDGE’s 16 March 2021 complaint reply letter that “[t]here is no correspondence contained on your file in support of what you say,” with regards to the Seller offering to cover the Client’s conveyance fees if he conveyed with LESTER ALDRIDGE, whereby, LESTER ALDRIDGE’s Complaints Manager went on to state that had there been "This Firm would have requested an undertaking from the Seller's Solicitor in that respect." However, email obtained from Subject Access Request at firm shows an email thread between LESTER ALDRIDGE’s Partner Conveyance Firms Partner and the Sellers Solicitor where he was aware of it from the onset of the Client’s instructions to the Firm.

4. LESTER ALDRIDGE’s made sexist ablest remarks about the Client in email communication to one another while they were conducting/investigating the Client’s Formal Complaint.

5. LESTER ALDRIDGE’s Managing Partner:
a. Poor Service & Poor Complaint –Complaints Manager who was the Subject of the client's complainant, should not have been permitted to take over the Firms response to the Complaint and find the Client's complaints about herself unjustified.
b. Poor Service & Poor Complaint – the Client raised further issues with regards to the Firm ignoring the majority of his complaints and where he raised further Complaint as to Complaints Manager for which was ignored by Managing Partner.
c. Poor Service & Poor Complaint – when the Complaints Manager asked the Client to provide evidence to establish his submissions, this evidence should not have gone ignored by the Firm/Firms Partner when it was provided.

Was this review helpful?

Beverly

Matter Type:

Family law

Beverly

October 15, 2018

Report to admin

Collected on:

Efficient executors

Kurt Lee of this form acted as executor of my late Mother in law's will. He was efficient, competent and kept us well informed. I considered that they represented good value for money.

Was this review helpful?

James

Matter Type:

Employment Law

James

June 12, 2018

Report to admin

Collected on:

dispute

I have just used this law firm for an employment dispute. I found them very quick to respond and they explained each stage of the case well.

Was this review helpful?

ANDY

Matter Type:

Housing

ANDY

January 07, 2017

Report to admin

Collected on:

Dont use for simple property work eg conveyancy

This solicitor (Jodie) of lester Aldridge should be avoided at all costs. It took 6 Months, yes 6 months to transfer ownership of my flat to my brother. I don't think they started work on it for the first 3 months. After 5 Months! they wanted proof of Building insurance and Management fees. Their solicitor working on the case was off work (holiday/sick?) for a lot of the time and never ever gave us an estimated time to complete. My brother and i were very stressed over their lack of assistance and timewasting. She was rude and unhelpful at every stage. Find a better solicitor elsewhere would be my advice!

Was this review helpful?

About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Libel and Defamation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Malicious falsehood
    • Pre-publication advice
    • Travel rights
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Fraud
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Immigration
    • Administrative reviews, appeals and judicial reviews
    • Ancestry visas
    • Applications for discretionary leave
    • Applications to extend leave to remain or for settlement
    • Deportation appeals
    • Entry clearance applications and appeals
    • Family Based Visas
    • Family Reunion Applications / Appeals
    • Family Visit Visa Applications /Appeals
    • General Visit Visa Applications / Appeals
    • Illegal Workers and Civil Penalties
    • Immigration Law
    • Indefinite leave to remain applications
    • Marriage Applications/Appeals
    • Nationality, Citizenship, Registration application
    • Partner and family visas
    • Re-entry bans
    • Settlement Applications and indefinite leave to remain appeals
    • Tier 1 (investors, entrepreneurs and exceptional talent)
    • Tier 2 (sponsored skilled workers)
    • Tier 4 (students)
    • Tier 5 (temporary workers)
    • UK ancestry
    • Visas
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Notary
    • Notary
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Welfare & Benefits
    • Mental Health
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Slander
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • Dispute Resolution
    • Mediation
  • Energy & Transport
    • Aviation
    • Maritime and Shipping
  • IT & Intellectual Property
    • Advertising and Marketing Compliance
    • Anti-Counterfeiting and Anti-Piracy
    • Computer and IT Law
    • Confidential Information, Know-How and Trade Secrets
    • Copyright
    • Dealing with intellectual property infringements
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Personality and Image Rights
    • Trade Marks and Designs
  • Regulations
    • Environment
    • Health and Safety
    • Licensing