Using these solicitors following 2 deaths and sale of house. The company is so frustratingly slow, often cause by lack of internal communication and lack of action. I have lost count of the number of times I have been informed something would be done, or someone would be contacted only to have to chase the company up. I would the. Be informed {oh I intend to contact them this week/next weeks. They do not appear to follow anything up.
They have asked for details which were supplied 2 months previously.
I understand that we are billed for each contact with the company and this is a great way to make money from clients but I am at the end of my tether,
I have recently had to communicate with a different company member and waited a week for him to call me back. When I called him again he claimed not to have received my message and in relation to matter I was speaking with him about he claimed not to have had contact from a third party although the third party are pushing me because this company have not dealt with this matter.
If you are willing to be having to constantly contacting them to ‘remind’ them if agreed actions or for updates this is the company for you. If you are looking for a company who look after their clients, are efficient and are proactive please shop around,