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W H Matthews & Co

02086426677

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W H Matthews & Co

How W H Matthews & Co Compares

Value for money

!

Limited data.

This firm - 36%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of W H Matthews & Co on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using W H Matthews & Co. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used W H Matthews & Co and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how W H Matthews & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 20%
No 80%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used W H Matthews & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how W H Matthews & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 20%
No 80%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that W H Matthews & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

1.8/5

Reviews summary

  • Excellent

    1
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    4

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Ton

Matter Type:

Commercial Leases

Ton

December 14, 2022

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Collected on:

Unprofessional,Lack of attention detail

Slow response,Every time we met him look like he never read contract before meeting.Late email reply ,Don’t think about talk to him he always busy.Moreover didn’t mention that detail in the lease contract wrote down that landlord not permit to continue then we can’t continue the lease.

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Christopher

Christopher

July 01, 2020

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Collected on:

Polite, prompt and effective service

I used W H Matthews to register with the Land Registry a property in the area which I had inherited from my late father. I found them efficient, willing and able to answer all my questions and courteous throughout.

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Angus

Angus

February 26, 2024

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Collected on:

Sham of a lawyer…

Many years ago I had the ‘privilege’ of having this crook as my solicitor. Sour grapes? You judge. He showed up late, then said ‘back in 10 minutes’. He never returned. His office told me he’d taken a flight to Pakistan. In the meantime, we had photos of the wrong location, the wrong registration number of the perpetrator, drawings showing the wrong scene. This guy should be struck off. I still have the
P

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Mo

Mo

October 24, 2022

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Collected on:

Unprofessionalism and rudeness, absolutely shocked by my experience

Where do I start, I've used WH Matthews many years back and had a good experience but recently used them and my experience with David Williams was nothing short of unacceptable.

He was patronising through out our short and "rushed" encounter. After our meeting he told the receptionist to write a receipt. The receptionist seemed very tense when she was communicating with him, which gave me the impression that maybe the way he interacted with me is how he always interacts with everyone including his own staff.

I later realised that they had written up the incorrect receipt, instead of £20 it was for £10. I then went back and told a different receptionist and she advised I had to come back on a day that the receptionist who made the mistake was available. Which seemed very unreasonable to begin as I thought to myself why am I going to have to take my own personal time and come down again.

I then called on the Thursday (when I was advised she would be in) but she wasnt so requested to speak with David Williams with the hope that he could resolve the situation. Again he was rude and patronising from the get go, cutting me off, I explained what had happened and how I had already come back and was told the receptionist wasn't in and if he could fix the problem, he told me the same thing that, the receptionist who made the mistake wasn't in. I reiterated that I couldn't keep waiting for something as simple as an incorrect receipt when he could just write a new one, he then questioned me on "how would he know I was given the wrong amount on the receipt" I explained that he was present and he asked the receptionist to draft a £20 receipt and that if he didn't believe me i'd be bringing the incorrect receipt in. He then angrily asked "what do you want?"

Baffled, I explained that I simply want the receipt to be amended to the correct amount, I could have easily just asked for a £10 refund for them mistakenly giving me a £10 receipt. He then reverted back to saying i'll have to come another day next week as the receptionist wasnt in and he was too busy, we went back and forth and he continued in his rude unaccommodating manner, till I eventually hung up the phone.

I then went back today as I needed an amended receipt and the receptionist wasn't willing to help me as she said it wasn't "her" that made the mistake and a different receptionist. I mean I'm just baffled at this way of thinking. WH Matthews made a small and simple mistake that anyone can make and instead of resolving it within a minute, dragged this issue out and 2 separate individuals spoke to me rudely.

Especially David Williams, i'm assuming he's a partner there and has only worked at WH Matthews for however many decades he's worked there and doesn't know or doesn't care on how to interact with clients. I cant remember the last time I was spoke to from the get go with such disdain disrespect.

I'd suggest providing David with some updated training on management and customer service. I could see how tense and almost fearful the receptionist I first met was when interacting with him.

Will not be using you again and my friends and I have a large social network presence and will insure I use all channels to let our followers/network know of my unacceptable experience with WH Matthews.

Having had a look at their website David Williams seems to be an Associate and WH Matthews.

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Lydia

Lydia

May 30, 2017

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Collected on:

London office cannot get the basics of a simple process accurate.

Very disappointed in the process with this company. Would not use again
The problems we had were to do with their property department.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
  • IT & Intellectual Property
    • Computer and IT Law
    • GDPR
  • Regulations
    • Health and Safety