ONP Solicitors

I'm now in the 6th month of O'Neill 'handling' the conveyancing of a flat I hope to purchase. It's looking increasing unlikely since my mortgage offer expires on the 19th December.

The solicitor assigned to me has been unresponsive, rarely replying to enquiries from either myself or the seller's estate agent and frequently goes on leave without telling me who will be dealing with the case in his absence.

I urge anyone NOT to use O'Neill and I urge L&C never to recommend them to new clients.

This review is for a different branch.

I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.

This review is for a different branch.

First we only had our residential remortgage application with ONP solicitors, the services were so amazing with there online app and excellent customer service that the other BTL remortgage application with other solicitors felt inadequate, we decided to move our second remortgage application to ONP and especially requested for Abbie Jenkins, who has been a star coordinator and key to our inline documentations and complete readiness. Will not hesitate to recommend them further in our friends and family. good job guys, please doing business with you.

This review is for a different branch.

O'Neill Patient acted as my solicitor for a house purchase in 2021. Their performance at the time was very poor, but that is not the subject of this review.

I have now come to sell the property and have discovered that O'Neill Patient did not complete the purchase properly, and I have never actually owner a portion of land on the property, which has now caused a sale to fall through.

The requirement was made clear to O'Neill Patient as well as the fact that I would not complete unless it was resolved. The case manager assigned to me had very poor communication, but was made aware on multiple occasions of the issue. It has since come to light that I was mislead by my case officer in who the transfer agreement was being drawn up for (I had been told it was between the original seller and the neighbour), and that my name was against it, despite this never being communitcated to me. I was also then never sent the agreement to sign ahead of completion, but was told it was all sorted.

Upon coming to sell my house, I find that this was not done and as such my property is not worth what I paid for it. The actions of the case officer were appalling.

O'Neill Patient are attempting to rectify the issue now, but as mentioned above, sale of the property has fallen through because of it. They have insultingly offered after 8 weeks a full and final settlement of £250, and seem to be treating the matter as though it is a mild inconvenience...

This review is for a different branch.

Started off great, got introduced to an app which would hold all of our documentation which in theory sounded great. Initial sign up was seamless and we were really happy with the solicitors we had appointed. The problems began when my solicitor sent us chaser emails for documents that we needed to sign which “had been uploaded to the app” that were never there. We requested time and time again for documents to be emailed directly to us as there were obviously issues with the app. These requests were ignored over and over again. General communication was poor, I ended up doing half the work and research myself as we had something pop up about a coal mine on our survey.

Now well over a year we are still having issues with ONP as we are having some boundary issues with the neighbour so I purchased the title deeds to my property to find that they are still listed under the old owners names. I contacted ONP who assured me they had looked into it and there were large delays with land registry and that they have no control over how long land registry applications take - however I contacted land registry myself and was informed that ONP cancelled our land registry application in March 2023, so unsure why they deliberately misled me, have put in a formal complaint and will also be reporting to SRA/Legal Ombudsman

This review is for a different branch.

Told me on the day of completion that I would have to pay stamp duty which I previously was not informed of.

Impossible to contact.

No contact since completion and still no sign of land registry

This review is for a different branch.

I was recommended to use this legal firm through my financial advisor CMME. ONP took on my case almost two months ago and proved to be useless. They never responded to my phone calls or emails, failed to reply to enquiries from the seller's estate agent and frequently went on leave without telling me who would be dealing with my case in their absence. Avoid them at all costs and get yourself a proper solicitor. I don’t know why CMME thinks ONP are wonderful when it’s clear to see they are incompetent and really bad in doing their job. I disinstructed this firm after two months.

This review is for a different branch.

Six months to do a single simple conveyancy, they they lost paperwork we sent and expect everyone to have email and a printer to do half of thier job and administration and have the cheek to charge full price!