0191 482 1152

Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.

4.1/5 58 Customer Reviews 58
Recommended by
54 Verified Clients
like Alisha and Trevor

How Butterworths compares

Value for money






Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors

Currently showing Reviews and Solicitors specific to

58 Customer Reviews


Overall experience

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Verified Molly Added 1 week ago Report to admin
June 11, 2019 20190611142054



I was recommended Butterworths by a friend, but was disappointed when we clearly did not receive the same level of service.
It was almost impossible to speak to anyone on the team. At times, after no response via email and no answer on the phone, I had to ask the receptionist to speak to them to get any response.
This was the case even when trying to get payment details from them (not sent with the payment request which I found very odd).
They responded to most questions we had about the house buying process with vague answers and jargon which they failed to clarify the meaning of. For example we were concerned about the vendors failing to clear out the property, after not sending any formal documentation of the agreed list of things that would be left they simply said that if this was the case it would be a breach of contract. They would not say what this meant in practical terms.
They failed to return documents back to us. After asking if there were any other documents we needed to send to them regarding a gifted deposit, they said no, but then just a few days before completion they requested more documents which caused unnecessary stress.

We were working to a tight timeframe which they didn't seem to respect. We spent quite a lot of time chasing them for updates, making them aware of emails and documents that had been sent.

Was this review helpful? Yes

Michał Added 1 week ago 1 found this helpful Report to admin
June 10, 2019 20190610045043

Case against Ryanair


Well they took my time to file a claim against Ryanair and then they just retreated stating highly likely they would not succeed

Was this review helpful? Yes

Alisha Added 1 week ago Report to admin
June 06, 2019 20190606191126

First time house purchase


We used Butterworths because we wanted somewhere local and with a good reputation. As first time buyers we were nervous about who to use and how much it would cost. Our solicitor Katie Richardson, was professional, kind extremely knowledgable and put us at ease for the whole experience, from the first enquiry, to completion. She kept in contact with me directly by phone and email (which ever I preferred) and reassured me that no questions were ridiculous ( I had many, many queries) and that she was there to help with everything we needed. After hearing so many stories of other solicitors not having time for you or just treating you like a number, I was really impressed with how professional and comfortable it was to deal with Katie and how easy the entire process was-someone said buying a house was stressful and it didn’t feel that way with her! Would highly recommend and definitely use again should I need to.

Was this review helpful? Yes

Verified Trevor Added 1 week ago Report to admin
June 06, 2019 20190606151256

Couldn't be Happier!


Adele did a wonderful job dealing with our house sale and I wouldn't hesitate to use Butterworths again! Thanks also to Jack Pattinson.

Solicitor being reviewed: Adele Louise Siddle

Was this review helpful? Yes

Verified James Added 1 week ago Report to admin
June 06, 2019 20190606142812

First time buyers - very helpful.


Whilst purchasing our first property we appointed Butterworth's as our conveyancer. They were quick in providing their original quote and were very helpful throughout our purchase. Being first time buyers I had a lot of questions and they were able to answer them all.

Although we mainly dealt with Grace, Adele was also very helpful when covering during periods of annual leave etc.

Solicitor being reviewed: Adele Louise Siddle

Was this review helpful? Yes

Verified Lee Added 1 month ago Report to admin
May 09, 2019 20190509224357

House purchase


Our experience was a good one
Would use again

Solicitor being reviewed: Adele Louise Siddle

Was this review helpful? Yes

Verified Abbi Added 2 months ago 2 found this helpful Report to admin
April 08, 2019 20190408163917



Grace handled our conveyancing when we moved house and made the process so simple. I had several questions and Grace answered them all and kept us updated every step of the way. Would definitely use Butterworths again and recommend to anyone looking for solicitors.

Was this review helpful? Yes

Verified Caela Added 3 months ago 3 found this helpful Report to admin
March 01, 2019 20190301153432

Excellent, as always


John Cool handled a very difficult purchase for me, one that ultimately fell through, but he kept me sane and I ended up with a much better property.

His excellent attention to detail and friendly personality make even the most difficult of transactions much easier to bear.

Solicitor being reviewed: John Cook

Was this review helpful? Yes

Verified Damien Added 5 months ago 1 found this helpful Report to admin
January 03, 2019 20190103182717

Good service throughout


This was my first property purchase and the whole experience was great. I was kept up to date throughout and received all the information I needed.

Solicitor being reviewed: Adele Louise Siddle

Was this review helpful? Yes

Verified Suzanne Added 6 months ago 2 found this helpful Report to admin
December 03, 2018 20181203152546



Grace was incredible. She was very reassuring when I was stressed to the maximum. She was very thorough and explained everything in detail to help us as we hadn’t been through a house sale in 19 years and things had changed so much. We are looking for our next home now and I only hope that’s Grace will be able to deal with our purchase.

Mr & Mrs Shuriah

Suzanne Shuriah

Was this review helpful? Yes

About This Branch


Based in the North of England we offer high-quality, sensible legal advice to clients seeking professional help and easy to access support. Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.

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