GloverPriest Solicitors Limited

Good company but they need to work on there customer service bit more I hired there services last year

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Absolutely no communication at all unless you keep calling to chase them up. I would recommend staing clear of these solicitors.
As a first time buyer I was recommended this office as a very quick and good one. However my experience is that I would go to anybody else if I havent paid(which they insisted of getting asap). Now that I did I am stuck here.
Its been 10 weeks of buying a house. I wonder if we are breaking any kind of record yet as a longest house sale process?
Also we lost 3 weeks of time because no one could be bothered to ring me or email me to ask if we want to continue our buing during this virus crisis, until I rung up and was told "we were waiting for your call".
In 10 weeks I only had 1 email from my solicitor which supposed to deal with our case, the rest was other people.

Couldnt be more disapointed than we are now. Feel like just wanting to run away from all this.

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Appalling service which enabled the sale to fall through. There was a stubborn impasse between the two Solicitors, with no competence or urgency to resolve and proceed to completion. Incredible.

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Myself and my partner used Glover priest for the purchase of our house Paula was fantastic always there to talk and keep us up to date with our progress I would 100% recommend them

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Came home to my highly personal completion documents in a fully opened envelope, ripped apart. It was left outside my front door when I arrived home from work. Absolutely disgusted to see that. The heavy item needed more protective packaging. It has been the icing on the cake of a very bad experience with this company. Very poor communication, several times I waited nearly two weeks for a response, even after prompting them. Lots of mistakes occurring. I rang numerous occasions to make complaints, asking to speak to Sophie Donovan to which my complaints were not taken seriously. Sophie never returned my calls which left me very distressed and angry when she finally did call me back. But that was only through sheer persistence and force to make that happen. They have no regard for their clients. I requested a months notice at the start of the process. I needed to give a months notice to my landlord who I was renting off. I was given a week’s notice, one week before Christmas. Due to the lack of notice it cost me an extra months rent, and paying a mortgage in the same month. I was unable to move into my property for one month due to no notice. This company doesn’t work to dates so there is no organisation. They complete in their own time. 5mths or longer if I had not pursued it. Sophie was extremely rude in the way she handled my complaint. Her response was attacking and defensive. No genuine apology. I won’t ever use this company again and shall never recommend. I was not at all happy with your service!

In reply - I do not agree with no dates to work to. It only serves to benefit yourselves not your client. Why should I have left it till January. Again it suits you. If everyone in the process is working to a date, people know how to prioritise their workload better. Efficiency. Without a date to work to people will reply in their own time. It results in delays and annoyed and frustrated clients. I asked before Christmas because I wanted to be rid of dealing with your company and all the unanswered emails, mistakes, no response from Sophie when I was wishing to make a complaint and specifically asked to speak with her on many occasions.

I think a response to defend yourselves says a lot about your company. You have to appreciate I was not happy with your service and apologise for how distressed you made me and the situation for me. And be accepting and apologetic to my opinion.

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The solicitor and reception staff were very easy to talk to and very helpful. we consulted them on our wills. They did not try to push anything onto us, they listened to what we wanted and carried out our instructions to our satisfaction. would recommend this company.

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