Emily
Collected on:
Wonderful Firm
Wonderful firm, highly recommend from my experience. Professional and just genuinely nice people to deal with
Thank you
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01384 447777
We’re Talbots Law, a firm of solicitors in the West Midlands and Worcestershire. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.
Talbots Law Ltd
have 10 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Talbots Law Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Talbots Law Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Talbots Law Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Talbots Law Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Talbots Law Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Talbots Law Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Talbots Law Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Emily
Collected on:
Wonderful firm, highly recommend from my experience. Professional and just genuinely nice people to deal with
Thank you
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Matter Type:
New home purchases and sales
Sophie
Collected on:
I am extremely disappointed with the service I have received from Talbots Law. After purchasing a property in the beginning of June, with no chain, I was informed the process would take 3/4 months to complete. It has now been nearly 6 months and I have been informed with a week to go until my exchange and complete date, with deliveries booked in, removal companies at the ready, that my house is at risk of not going through.
There has been no communication from the solicitor dealing with my file, I have never received a phone call from my lead contact and email communication has always been led by me as the client. They do nothing to update you on the status of the file, I have offered to do what I can to speed up the process a number of times, documents were sent to an email address they provided where the member of staff didn’t actually have access to them and now I am extremely stressed, frustrated and disappointed.
If my property does not complete as it is supposed to on 1st December, I will be making a formal complaint about the way I have been treated
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Gail
Collected on:
The purchase of my flat through Talbots law with no chain involved took over 6 months. Communications were awful with emails being ignored and only being able to speak to the Paralegal adviser who did the work on the flat around the time of exchange. At the end of the experience we were owed back £35 which has never been paid despite both me and my husband having to speak to them separately to give our bank details to make the payment and despite having chased by email three or four times. I have been frustrated by this firm. I would notrecommend them. Even the estate agent who recommended them was frustrated at the slow service and lack of communications.
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Hayley
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We are looking at buying a new build shared ownership. We were told the process normally takes about 12 weeks to complete and we were expecting some time in September plus an extra few weeks. We are now in mid November and we are struggling to hear back from the solicitors. I get a random emails about 2 weeks apart asking for documents to be signed instead of just sending everything at once. I have asked how long the process is going to take multiple times and it's just being ignored. We have now had to put notice in on our rental house as our tenancy is coming to an end soon and we are still unclear when we will be moving in. We are the last house in the estate that have not moved in!
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Matter Type:
Residential Conveyancing
D
Collected on:
I can only echo the other one star reviews I have seen and wish I had taken heed.
There is a complete lack of communication, professionalism or care for clients. You can email repeatedly and receive no response. It is very challenged to get clarification on basic information, such as ‘what is outstanding?’.
We have asked repeatedly for communication between Talbots and the buyers solicitor, however, this has never been actioned i.e., could you not speak to them or perhaps have a conference call between the parties so we can understand what the challenges are.
If you escalate your case, as we have repeatedly, you are then ignored by the team manager or director.
We are nearly 9 months into a sale whereby there is two people in the chain and there is very little urgency. My husband has pointed out that you can grow a human in this time and we are still awaiting exchange. This sadly is partly due to the buyers solicitor also being unprofessional.
This firm should be avoided at all costs.
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Matter Type:
Residential Conveyancing
Laura
Collected on:
Just don't bother. Solicitors leave all the time, you get allocated another one and they leave. The whole process is painful, they don't communicate, they are rude and lose documents all of the time. No chain, 4.5 months on and still going. Please do not use them if you value your sanity.
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Matter Type:
Residential Conveyancing
Georgia
Collected on:
I regret to write this review detailing my profoundly unsatisfactory experience with Talbots Law. My husband and I engaged their services for a conveyancing matter, and the overall incompetence, negligence, and lack of professionalism displayed by this firm have been nothing short of damaging to our financial and emotional well-being.
First and foremost, Talbots Law has proven itself to be shockingly inefficient. They consistently demonstrated an inexplicable lack of urgency in their work, which resulted in extensive delays at every stage of our conveyancing process. To illustrate the extent of their sluggishness:
Initial Enquiries: It took an exasperatingly protracted 7 weeks for them to initiate the initial enquiries.
Local Searches Report: A further 7 weeks elapsed before we received the Local Searches Report.
Receipt of Mortgage Report: Astonishingly, this simple task also consumed 7 weeks.
Draft Contract to Initial Enquiries: An inexcusable 6 weeks passed before they managed to move from the draft contract to addressing initial enquiries.
Receipt of Local Searches to Report: Despite the gravity of our situation, they took an additional 3 weeks to compile the report.
Receipt of Mortgage Offer to Mortgage Report: Even worse, it took a staggering 6 weeks to receive the Mortgage Report, with an additional week required for amendments.
This grossly inadequate performance has had serious financial consequences for us. Talbots Law failed to inform our lender of a price renegotiation for over two months, which led to unnecessary expenses amounting to over £4000 in rental fees and property purchase costs.
Moreover, their communication was deeply flawed. They consistently ignored our attempts to reach out, demonstrating a shocking level of neglect in handling important documents and files. The sheer number of falsehoods and unfulfilled promises we encountered throughout our engagement with Talbots Law further underscored their overall incompetence.
Despite our multiple complaints over the course of a month, there has been no discernible improvement in their services. The detrimental impact on our lives, both financially and emotionally, cannot be overstated.
I am compelled to share this review to caution others against entrusting their legal matters to Talbots Law. The experience we endured was not only professionally subpar but also emotionally distressing. I implore anyone in need of legal services, particularly conveyancing, to carefully consider their options and seek out a more competent and reliable firm. Our unfortunate experience with Talbots Law serves as a stark warning of the potential consequences of choosing a legal partner who demonstrates such a profound lack of professionalism and competence.
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Sarah
Collected on:
I was lucky enough to have Prayag Patel take over my file. He was absolutely exceptional. He was very responsive and communicative. He was also very clued up on new developments in the law which impacted my case and took the time to explain them to me in detail. Couldn't fault him.
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Paige
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I was referred to yourselves and started the proceedings of purchasing my first time home on 20/02/2023. It has been seven almost eight months now, to which I am still waiting on a final completion date for a property that has no chain or other exchanges to go through. Lisa Byng Trainee Conveyancing Executive and Talha Ikhlaq Legal Assistant are currently dealing with the purchasing of my property.
Firstly within the past two months I have experienced a lack of basic good communication via email and telephone through Lisa and Talha who are managing my case. I am mostly the person who has to initiate communication first as they do not communicate effectively or update me regularly on what is happening on my case and it can be difficult to get in contact with both of them too. I have emailed Talha asking how I could put in a formal complaint to which he has ignored my question on 14/08/2023
The whole process has been very mentally and physically difficult and challenging for myself due to how long the process is still currently taking. I have been evicted from my previous property and now officially homeless. To which neither of them have acknowledged my situation. I have put in a formal complaint to which I hope to hear back from.
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Hussain
Collected on:
Receptionist was very rude
Slam the phone down
Very abrupt tone of voice
Not welcoming at all
Even tho I’ve used them in the past
Had a new enquiry
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John
Collected on:
AVOID AT ALL COSTS.
Incompetent from start to finish, appalling service.
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Aliceee
Collected on:
They did the job, but very slow. Rude and not helpful. I had to keep ringing for updates, until they started ignoring my calls. Terrible experience with them, especially Emma Taylor. The only time she replied to my call, she was rude for no reason. She often ignored my emails, I had to contact other people from the office who would help me. They charged me more then they originally quoted. Do not recommend
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Lucy
Collected on:
Pete Dowd was professional and very helpful. He went above and beyond for us. Highly recommend talbots Law, especially Pete. He is very knowledgeable and friendly. Very happy with the service we received.
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Aleksandra
Collected on:
I wish there is no star review possible, because they definitely do not deserve even one star.
Let’s start that our solicitor who was meant to work on our case, never called us. We have never spoken to him for 5 min on the phone. They email you back after two days, and there is no chance to get through them via phone. I have left multiple messages with receptionist but they were never returned.
After 3 months of working on our case they realised that I am married so I am not allowed to use the Help to Buy Scheme with my Father. Everything was said from the beginning, noting was hidden. After this all time of me sorting everything out and paying them all those money they said I cannot use the scheme which also means I cannot purchase the house, because we didn’t have £30 000 for deposit.
Just a shame that people recommend them.
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J
Collected on:
Excellent service
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Ruth Elizabeth Bradley
Collected on:
I would like to say a special thank you to callum at talbots. I was distraught with the problems i had. He calmed me down as explained in detail what my problems were. And although i needed specialist help he put in touch with a solicitors firm who could help. I was promptly helped by all at talbots from effective switchboard and an exeptional pleasant receptionist who put me through to callum. I would approach this company again if i needed any advice.. cuz if they cant help (which in most cases they can) they will put yu touch with someone specialist in that area.. well done talbots. Its nice to know that customers really come first.
And once again many thanks to yu all.x
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Donna Atkins
Collected on:
Shocking service provided to our daughter never reply to emails never return phone calls ask for more documents at last minute dont use them they are a disgrace
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Scott May
Collected on:
Shower of absolute dog shite, don't even poke them with a stick
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Naomi Poppy Wilkinson
Collected on:
we were ''recommended'' talbots by our estate agent but after chasing them for 2/3 weeks with emails and phone calls after they made an error on the paperwork ( no one ever answered the phone or responded to my answer phone messages) which were all ignored we decided to go with another solicitor.
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Sam Hardwick
Collected on:
Very poor service, calls and emails ignored, never get back to you when leave messages, day before contracts due to exchange further info needed that should have been sorted in early stages. Wouldn't recommend to anyone!
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We’re open 10 hours a day / 5 days a week, and some offices are open Saturdays 9.00am - 12.00pm – that’s longer than most local solicitors because we want to make it easy for you. Easy to get the legal advice you need, when you need it. We were one of the first law firms locally to gain the Lexcel quality mark. This is our promise to you. Our promise to provide you with the very best legal advice in a way that is easy to understand. We love what we do – it’s our passion. Legal advice can sometimes seem dull. But helping our customers resolve problems and making a small difference to their lives is what we love to do. 9 out of 10 people* say they would recommend Talbots. This shows we're doing the right thing by our customers – and that matters to us. We may be a business but we’re here to provide a service. From your very first call until your legal problem is resolved. How can we help you today?