XYZ Law Ltd

We went with XYZ as they seemed to have genuine good reviews and were good on pricing. I have my suspicions about the reviews, but that is just a personal thought. They are lower than average for conveyancing costs - There is a reason.

Mr Manga was placed on our case from the outset, and so things began.

Initially there were a few teething problems, and thus he got the benefit of the doubt. I corrected inaccuracies, like emails addressed to the wrong person, email addresses were wrong, leasehold documents were sent when the property was freehold. Of course, these kind of things can be expected when first kicking off a case, I didn't think much of it.

The sale was a cash sale. The most straightforward of sales, no chain, just us and the buyer. This seemed to be too much for Mr Manga, and the communication and progress quickly nosedived to barely a recognition of the job that he was being paid to do.

The same documents were being sent to us to fill out, again the leasehold document instead of freehold, which we had already filled in and sent back weeks prior.
The enquiries were simply being forwarded on from our buyers solicitor with no attempt from Mr Manga to answer them, and in effect all we were paying for was an admin service for email forwarding. Half of the time the emails contained the same questions that we had already answered in the previous email.

When I raised my concerns to him, and the senior partners in the firm, I was ignored, then fobbed off with empty promises from Mr Dadu. I requested on multiple occasions to have our case moved from Mr Manga to a senior who could actually do the work. Again, these requests were ignored and I was assured from Mr Dadu that Mr Manga is "very experienced" (Graduating in July 2021 does not a very experienced paralegal make). Only when I submitted a formal complaint mentioning that I would be going to the SRA, was it "suggested" that they could move it to another member of their team (Who, subsequently did a fantastic job).

In all of this, not once has their been an acknowledgement of their short comings, neither the company or the individuals. Not a sorry, or an "I apologise for letting you down". They seem to be of the opinion that customer service doesn't matter.

To everyone reading this, XYZ are now a part of Abbot Legal Limited, I doubt this will be enough to remove the engrained bad customer service and lack of professionalism from individuals within this company, but who knows.

This was our experience. I hope no-one else gets to experience this and will find this review helpful and make you consider using another firm to handle your conveyancing process.

Our case had been handled (Badly) by another Paralegal within XYZ.

After 4.5 months of no real progress, Aasiyah was put in place to take over the case, and I cannot thank her enough for all of the work she has done on our behalf.

Considering that she only works half days, she puts in a shift and gets more done than the individual who was on our case and also in half the time. She managed to get our sale finished within 2 months where as the other person had done nothing (or so it appeared).

She is attentive to emails and all communication, making sure that we were kept up to date and responding to any questions or queries we had in a matter of hours which goes a very long way to keeping the client calmer and knowing that things are happening.

Would I recommend using XYZ Law? Not in the slightest.

If however you do find yourself stuck with them, then I recommend Aasiyah to be the conveyancer to get your case done and dusted in a professional manner!

Manjit spent a lot of time in our purchasing. Our mortgage application took longer time than others. And the property we purchased is built on coal field. We worried about our mortgage application and purchase of the property. Manjit was patiently helped us go through the documents, and communicate with the lender. Finally the lender carefully asked the surveyor to re-check everything to make sure there is no problem for the property. Without Manjit’s help, we do not think we could complete our purchase and get into the ladder of the property. We would like to recommend our friends to Manjit if they will purchase properties. Many thanks, Manjit.

I rarely write reviews but this time I feel it’s critical to do so to thank Louise Pugh so much for her outstanding work. The commitment Louise gave since she picked up my case has been outstanding. Louise even took the time to answer my emails at 22:00 at night which obviously was in her own family time. I have never experienced such customer care before , hence why she deserves my time for this review. If you want professionalism with peace of mind, use Louise for your requirements. Thank you Louise. You’re a star and it wouldn’t have completed without you