Mortgage
Professional team helpful you pay for what you get
Thank you for your feedback, Stephen. We're glad you found our team professional and helpful.
Was this review helpful? Yes
Professional team helpful you pay for what you get
Thank you for your feedback, Stephen. We're glad you found our team professional and helpful.
Was this review helpful? Yes
Donna dealt with the sale of my property in a very timely manner, the communication was many via email and the sale went through on time
Thank you for your feedback, Donna. We're glad Donna was able to manage your property sale efficiently and ensure everything went smoothly and on time.
Was this review helpful? Yes
They responded very fast to my emails and always give a good advices.
Thank you for your kind words! We're glad to hear our team was quick to respond and provided helpful advice.
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They was very professional and informed me step by step
Thank you for your feedback, Vaman. We're glad to hear you felt well-informed and supported throughout the process.
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The team was professional and quickly replied to my emails.
Thank you for your feedback! We're glad to hear Donna, Stephanie and the team were professional and responsive.
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I was generally happy with the solicitor but they were hard to reach and they took too long to respond to emails. I wish they wouldn’t take on more clients than they can manage because it’s stressful having to wait for answers like that
Thank you for your feedback. We appreciate that buying a property can be a stressful time, and we're sorry to hear that you felt we could have responded more quickly to emails. We achieved legal completion just 9 weeks after receiving your signed instructions. This is significantly faster than the UK average for conveyancing timescales, particularly during a period of extremely high demand as many clients, including yourselves, were keen to complete before the end of the SDLT holiday. Team Spells worked diligently to meet that deadline, and we are proud of the efficiency with which this transaction was handled. Describing the service as “slow” is, in our view, an unfair reflection of the hard work and commitment shown by the team throughout the process. We are pleased to have helped you achieve a successful completion in such a competitive timeframe and wish you all the best in your new home.
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Levi solicitors were brilliant all the way though with our first house purchase, can’t thank them enough!
Thank you for your kind words, Fern. We're so pleased Donna and Stephanie have supported you through your first home purchase.
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It was busy time but I always felt that Donna had time to speak to me and returned my calls when I asked for a call back.
The advice I received was straight forward and easy to understand and any queries I raised were dealt with efficiently.
Thank you
Thank you for your feedback, Domonee. We're delighted Donna could provide you with clear and efficient support during a busy time.
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Overall very good. I would give 4.5 stars but no option to do that. I did feel I had to chase but this was also down to waiting for others to get back to you which you can’t control.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Hard to communicate via phone.
Email was always the best way
Slow to update me
Didn't push the convacancy through quick enough , I thought , seemed to drag the process out .
We are sorry to hear that you feel the process took longer than expected. While we always strive to progress transactions as efficiently as possible, some delays are unfortunately beyond our control. In this case, much of the delay was due to the buyers’ solicitors taking longer than usual to raise their initial enquiries. We are always looking at ways to improve our service, and take all feedback regarding communication on board.
Was this review helpful? Yes