Positives
1. Once everything was in place, moved to completion quickly and efficiently.
2. The sale and purchase of the houses happened

Negatives:
1. When we first asked them to deal with the sale and purchase of the properties, we heard nothing about the purchase for 2 months. We knew searches could take a while to come back & it was over Christmas, so we accepted a bit of a delay. When we spoke to them, it turned out that searches had never been started because the selling estate agent had never submitted a memorandum of sale. We therefore had to pull out of that purchase due a deadline & move for another house. I would have expected the solicitor to proactively tell us that much earlier, as we could have moved for another house sooner & saved money on the stamp duty tax rise.
2. Generally felt that we were often chasing them & they weren't keeping us informed
3. The solicitor misread part of the covenant of the house that we were purchasing & we had to go back to them and clarify this with them
4. Frustrated that they wouldn't accept eSignatures on documents and we had to post everything back to them

From the beginning to the end exceptionally good experience. Highly recommended.

I would highly recommend Ingrid and her team. They were professional and courteous at all times. They kept us up to date with everything.

I have had excellent service from all at Atkinsdellow. They have been approachable, efficient and friendly, offering easy guidance through the legal system. I have now requested them to deal with another legal matter, which I'm sure them will handle with the same care. I would highly recommend them.

Patient, professional, personable and helpful with sound advice.

Ingrid was absolutely brilliant all the way through this process. She was easy to contact and did everything to reassure us when delays happened elsewhere in the chain; she even called when we’d expressed worries to reassure us in that very moment. She made the whole process run smoothly and made everything for us (first time buyers) as easy as possible. I will be recommending Ingrid to everyone!

Ingrid Alexander ,and her team, were proactive once instructed on the sale of my mothers bungalow, and ensured that all necessary papers were sent to the buyers solicitor in a timely manner . Also used their best endeavours to ensure the chain kept progressing. Would happily use again.

Excellent service. Good value for money. We have used Ingrid before and we will again.👌

From the reading of our father’s will to the probate and settlement of his estate, the experience with Atkins Dellow has been highly professional and everything has been so sensitively handled. At what can be a difficult time for relatives, we were grateful for the efficient, caring manner demonstrated by everyone we encountered, from the people on reception to the solicitors managing different elements of the legal work.

Special thanks go to Maia Creed who dealt with everything with great skill and impressive attention to detail. We always felt well informed as she maintained excellent communication throughout the process. She was also endlessly patient and professional when things weren’t straightforward. Thanks go to Ella and Sarah for all of their support, too.

We would warmly recommend Atkins Dellow to anyone seeking legal services in Suffolk.

From the reading of our father’s will to the probate and settlement of his estate, the experience with Atkins Dellow has been highly professional and everything has been so sensitively handled. At what can be a difficult time for relatives, we were grateful for the efficient, caring manner demonstrated by everyone we encountered, from the people on reception to the solicitors managing different elements of the legal work.

Special thanks go to Maia Creed who dealt with everything with great skill and impressive attention to detail. We always felt well informed as she maintained excellent communication throughout the process. She was also endlessly patient and professional when things weren’t straightforward. Thanks go to Ella and Sarah for all of their support, too.

We would warmly recommend Atkins Dellow to anyone seeking legal services in Suffolk.