Leadenhall Law Group Ltd

As a first time buyer I wasn't really sure how all this stuff worked. My experience with Leadenhall would put any first time buyer off.
The lack of response is appalling. You ring a generic number and have to leave messages for people to ring you back.

We put an offer in on a house and we're told the offer would be put to the owner and they would get back to me in an hour. The hour passed. So I gave them another hour. As it was approaching 4pm I gave them a call. I left a message, someone would get back to me. This was a Friday, before a bank holiday weekend. So they closed and no one rang me. I did receive a text the next day saying someone would contact me the next working day. They didn't. I had to ring them and leave messages. So finally my offer was accepted then out of nowhere someone came and offered 10 grand over the asking price. As we really wanted the property we beat the offer, they said again they would get back to me after speaking to the owner and other buyer....within a minute there was a call back. My offer was accepted and the other buyer had bowed out. How very strange. Can't contact them but as son as they can get a better deal they're all over you. Needless to say after thinking about it we withdrew our offer. It felt like we had been tricked. It took them 4 days to reply to our withdrawal email. Saying they would go with the other buyer.....but surprise surprise, its still up for sale. Beware this company, full of ignorant tricksters.

We had a great experience with Leadenhall Law Group when purchasing our home. Jack McCarthy, in particular, was so friendly and informative throughout the process and really helped the process go smoothly. Thank you!

I certainly would not recommend using Leadenhall. Despite signing a contract which promised to clearly notify me of all additional charges earned in advance, I received a completion statement full of additional charges I hadn't been notified about. Changes of staff left me with unfriendly and uncommunicative replacements. I certainly will look for clear and honest communication in future firms, I now know to avoid a firm like Leadenhall.

I am disappointed with my experience with Leadenhall solicitors recently, particular after my case was late transferred to Amber Howarth. In the terms and conditions I signed, it clearly states: "you will be advised if an additional fee is payable prior to the service being carried out".

However, after our exchange being completed, and receiving a completion statement with around £500 of additional charges, when I questioned this, Amber's response was: "The additional fees are advised within the final completion statement and as you have signed the client engagement letter confirming that you are agreeable to our terms of business, these are applicable to your transaction." The terms of business that I signed, however, clearly stated the opposite, that I would be advised BEFORE they were charged.

I don't mind the charges if they are fair and being reasonably charged. What I am unhappy with, is having additional fees thrust on me, without any warning, then being told that there is nothing I can do about it. Now I have to do through an official complaints process to dispute Amber's poor working practice.

So in summary, as of May 2024, I would not recommend Leadenhall to anyone myself, and as a very busy professional person, I do not appreciate the extra time and hassle of raising a dispute because someone forgot to communicate that charges were being incurred. Now that I am buying a house, at least I have some poor experience with Amber and Leadenhall to learn from with my future dealings with solicitors. Thank you for that.