Discover why over 2,500 law firms trust ReviewSolicitors as their review collection platform.

It's all about reputation. We understand the challenges law firms face when collecting reviews.

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ReviewSolicitors
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An integrated legal review platform to collect client reviews effortlessly

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Enhanced profile pages

Enhanced profile pages benefits and features Enhanced profile pages benefits and features Enhanced profile pages benefits and features
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Add and reviews to your profile.

Showcase all of your reviews in one place. Automatically add Google and Facebook reviews to your ReviewSolicitors profile with our automated integration.

All reviews collected on each of these platforms will adjust your ReviewSolicitors star rating which will then be displayed to clients all over the web.

Collected reviews

Collected reviews - all reviews in one place at ReviewSolicitors
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One-Click audit reports for all major accreditations.

ReviewSolicitors meets all of the requirements of collecting client feedback for your firm.

No more yearly headaches and wasted resources to compile feedback as part of your audit. Simply download your report and hand it to your auditor, it's as simple as that.

View an example audit report Discover how our integrations work
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See what others have said

More testimonials:

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Create a tailored and branded experience for your clients

Add your firm’s colour scheme, branding and logo into the questionnaire to give clients consistency with the experience they have already had.

Custom questionnaire - add custom firm branding Custom questionnaire - add custom firm branding Custom questionnaire - add custom firm branding

Customise the questionnaire by adding and ordering your own questions.

Custom questionnaire - add your own questions Custom questionnaire - add your own questions Custom questionnaire - add your own questions

Add a welcome and exit screen to give a personalised feel whilst also promoting additional services the firm offers.

Custom questionnaire welcome and exit screens Custom questionnaire welcome and exit screens Custom questionnaire welcome and exit screens
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Multi-language questionnaire

ReviewSolicitors allows you to send a review questionnaire to your client in the language in which they would like to receive it.

Multi-language questionnaire feature Multi-language questionnaire feature

Our questionnaire is available in over 30 languages. Clients from all over the world will be able to answer the questionnaire.

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Integrate your case management system to collect reviews automatically

By integrating your firm’s case management system, your clients will receive an invitation to leave a review after their matter is concluded.

We can even provide an integration for custom-built case management systems.

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Feature breakdown

ReviewSolicitors TrustPilot
Total cost per month £299 £1,350
Collect reviews Included Included
Location-based reviews Included +£89
(Per month)
Automated review collection via case management system Included +£149
(Per month)
Feedback into your case management system Included +£149
(Per month)
Respond to reviews Included Included
New review notifications Included Included
Lexcel and Legal Aid compliant review collection Included Not included
New client instructions and appointments Included Not included
Legal-specific enhanced profile page Included +£69
(Per month)
Prominent feature in local and national rankings Included Not included
Google reviews integration Included Not included
Facebook reviews integration Included Not included
Google Dual Collection Included Not included
Mid-case feedback collection Included Not included
Enhanced analytics Included +£119
(Per month)
Reporting and MI - insights into how the firm is performing Included +£119
(Per month)
Compare each department's performance against competition Included Not included
One-click Lexcel reporting Included Not included
Individual solicitor profiles Included Not included
Team leader reporting Included Not included
Additional users Included Included
Dedicated account manager Included +£279
(Per month)
Defamatory review reporting Included Included
Enhanced widgets Included +£199
(Per month)
Dedicated setup and support Included +£279
(Per month)
NSA-approved 256 bit AES encryption for maximum security Included +£199
(Per month)
Custom review API - feed back into your own website Included +£149
(Per month)
Facebook, Twitter and LinkedIn automated sharing of 4- and 5-star reviews Included +£199
(Per month)
Webhooks Included +£149
(Per month)
Feature table

See full breakdown

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Methods of inviting clients to leave a review on ReviewSolicitors

By far the most popular method for law firms is to use your existing case management system to fully automate the review collection process.

At the point when your fee earners close the case, an email will automatically be sent to the client asking them to leave their review. This can also be fully integrated with the Google Reviews Dual Collection feature and you can send SMS and WhatsApp notifications to the client too.

Review invitation cards

Add client details to a CSV file and upload. Review invitations will be sent out to clients simultaneously. This is a quick and easy way to ensure each client has the ability to leave your firm a review.

CSV upload

One of the quickest and easiest ways to ask clients for feedback at the end of their case. Simply add in the details of a single client and you can instantly send them an invitation asking them to leave you a review.

Single-client request

Send a review link to clients using SMS and WhatsApp.

WhatsApp has the highest delivery and open rate so using this as another way to offer clients the ability to leave a review will result in a 40% conversion rate.

Our SMS and WhatsApp review collection methods can be used in conjunction with other review collection methods.

SMS

ReviewSolicitors offers QR codes that you can provide to clients. When scanned, the client will be taken to your firm’s review questionnaire in order to leave their review.

QR code

For clients who do not have access to the internet or for whom you do not have an email address, you can download and send them a ReviewSolicitors paper questionnaire.

Once the client has completed this, simply upload this into your dashboard directly and the review will appear on your profile as normal.

QR code

Our review invitation cards are a great way to remind clients to leave a review about their experience. These can be stapled to closing letters and contain a QR code for clients to scan and be taken through to your firm’s questionnaire.

Review invitation cards
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Review invitation templates

Test invitation

Get the full experience and send yourself a test invitation.

Your test invitation email was sent to successfully!

There was a problem sending your test invitation email. Please try again.

Review invitation methods divider

Industry-leading 30 - 35% response rate.

Review Invitations example email

Our invitations are tried and tested for the legal market.

  • Review invitations benefit list item Branded review invitations
  • Review invitations benefit list item Your logo
  • Review invitations benefit list item Individual solicitor profile
  • Review invitations benefit list item Clear and easy to understand
  • Review invitations benefit list item Integrated with Google reviews
  • Review invitations benefit list item Fully GDPR complaint

Invitations can be sent via email, SMS and WhatsApp.

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Over 2,500 law firms are already collecting reviews on ReviewSolicitors.

An integrated legal review platform to collect client reviews effortlessly

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Attract new clients

New clients sent directly to your firm at no additional charge.

On average last year, each law firm using ReviewSolicitors received 6-8 new enquiries each week which led to 2-3 new client instructions.

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ReviewSolicitors Widgets

Wollens Solicitors - Side Widget

81% of clients are more likely to make an enquiry with your firm if you display a ReviewSolicitors widget.

Cartwright King - Custom Widget

Install widgets on your website to showcase your 4- and 5-star reviews in key conversion spots. As a proven conversion tool to increase client interaction, clients will benefit from an increase in trust and transparency.

Gateley - Transparent Widget

Choose from over 15 unique widget designs and pick the one that works best for your website.

See how the ReviewSolicitors widget looks on more firms’ pages

Defamatory / non-client reviews

A robust defamatory review process built specifically for the legal sector.

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Defamatory reviews

Defamatory reviews

We understand that, very occasionally, clients will take to a review platform to vent their frustration and what may have originally been an honest review will descend into something that crosses a threshold, becoming unhelpful to other users looking to read the review, and subsequently becomes defamatory.

Non-family friendly / irrelevant

Non-family friendly / irrelevant

As a legal-specific review platform, our policy is to only allow reviews from genuine clients that are reflective of their experience with your firm. In the event that your firm receives a review which contains non-family friendly language or is irrelevant, you can report it to us through your ReviewSolicitors dashboard.

Non-client reviews

Non-client reviews

We understand that in cases where emotions are high, opponents of your client can become frustrated that they are losing / have lost a case. Performing well for your client can sometimes lead to the other side taking to review platforms to vent their frustrations and discredit your firm.

Tools available to handle negative reviews.

Tools to respond to negative reviews - respond to reviews Tools to respond to negative reviews - respond to reviews Tools to respond to negative reviews - respond to reviews

It's free and easy to respond to all reviews on ReviewSolicitors. Responding to negative reviews shows future clients that you take all feedback seriously. We offer free advice to help you to respond in the correct way which can help turn up to 70% of all negative reviews into positive 5-star ratings.

Available to both Free and Premium members.

Learn more

Tools to respond to negative reviews - 48-hour review suspension Tools to respond to negative reviews - 48-hour review suspension Tools to respond to negative reviews - 48-hour review suspension

Need a bit of time to investigate a negative review? With ReviewSolicitors you can suspend any review within the first 48 hours from it being left. This gives your firm time to investigate the matter before responding, without having to drop everything straight away.

Available to both Free and Premium members.

Learn more

Tools to respond to negative reviews - request client details Tools to respond to negative reviews - request client details Tools to respond to negative reviews - request client details

Unsure of the client who has left your firm a review? You can contact the poster of the review to request further information to identify the client file.

Available to both Free and Premium members.

Learn more

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integration

ReviewSolicitors is integrated with Google. Collect and share your reviews with ease.

Google Reviews - Dual integration

Add your firm’s Google reviews into your ReviewSolicitors profile.

Google Reviews - Dual integration example

Collect up to 5x more reviews using Dual Collection.

ReviewSolicitors

How it works

Google integration - how it works - 1. Review request is sent to client

Review request is sent to client

Client clicks the review request and is taken to leave a review on Google. If the user does not have a Google account they will be taken to leave the review on ReviewSolicitors.

Google integration - how it works - 2. Client leaves a review on Google

Client leaves a review on Google

The client leaves feedback on Google reviews.

Google integration - how it works - 3. Review automatically appears on ReviewSolicitors

Review automatically appears on ReviewSolicitors

Once the review is left, it automatically appears on the firm’s ReviewSolicitors profile.

ReviewSolicitors

Other benefits

Other Google benefits - Google star ratings

star ratings

Your ReviewSolicitors star rating and collected reviews will appear in your organic listings on Google.

Learn more
Other Google benefits - Add Google reviews

Add reviews

Add your firm’s Google reviews into your ReviewSolicitors profile, ensuring all reviews are in one place for clients to read.

Learn more
Other Google benefits - Respond to Google reviews

Respond to reviews

Manage all of your reviews from one place by responding to your Google reviews from your ReviewSolicitors account.

Learn more
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Our integrations

Automatically share reviews with your network.

Add your Facebook reviews into your ReviewSolicitors account and share reviews automatically.

Collect reviews to add to your ReviewSolicitors page. Add your Perfect Portal calculator to your firm’s profile.

Tweet your latest reviews automatically to generate fresh content and give your audience that good news story.

Create picture-perfect content for Instagram using your reviews.

Coming September 2022

Instantly create shareable videos using the reviews left by your clients.

Coming November 2022

Add ESTAS reviews to ReviewSolicitors.

Coming Soon

Add Feefo reviews to ReviewSolicitors.

Coming Soon

Add TrustPilot reviews to ReviewSolicitors.

Coming Soon

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Individual solicitor profiles

Give your solicitors the ability to stand out and demonstrate their expertise with a ReviewSolicitors profile.

It comes at no additional cost and will help you build a culture of reviews at your firm.

Professional profile

Professional profile page
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Tailored review questionnaires

All of our questionnaires are specific to the particular service the client used the firm for. For example, clients who have used the firm for a conveyancing transaction will be asked 4-5 questions specific to conveyancing.

This approach gains useful feedback whilst keeping the questions relevant for each individual client.

Tailored review questionnaires
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Mid-case feedback - Collect feedback throughout a matter

Would you like to see what clients think of the service being provided before the matter has ended? Use this option to send a 'Quick response' option that checks to make sure everything is OK.

This tool is useful to identify issues before they occur, helping to ensure the firm is delivering an industry-leading service.

Mid-case feedback - Collect feedback throughout a matter
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Free vs. Premium Membership

Premium Free
Collect reviews Included Included
Location-based reviews Included Not included
Automated review collection via case management system Included Not included
Feedback into your case management system Included Not included
Respond to reviews Included Included
New review notifications Included Included
Lexcel and Legal Aid compliant review collection Included Not included
New client instructions and appointments Included Not included
Legal-specific enhanced profile page Included Not included
Prominent feature in local and national rankings Included Not included
Google reviews integration Included Not included
Facebook reviews integration Included Not included
Google Dual Collection Included Not included
Mid-case feedback collection Included Not included
Enhanced analytics Included Not included
Reporting and MI - insights into how the firm is performing Included Not included
Compare each department's performance against competition Included Not included
One-click Lexcel reporting Included Not included
Individual solicitor profiles Included Not included
Team leader reporting Included Not included
Additional users Included Included
Dedicated account manager Included Not included
Defamatory review reporting Included Included
Enhanced widgets Included Not included
Dedicated setup and support Included Not included
NSA-approved 256 bit AES encryption for maximum security Included Not included
Custom review API - feed back into your own website Included Not included
Facebook, Twitter and LinkedIn automated sharing of 4- and 5-star reviews Included Not included
Webhooks Included Not included
Feature table

See full breakdown

Getting started

(Takes less than 30 seconds)

The SRA recommends you give every client the ability to leave a review about your firm. You already have a profile on ReviewSolicitors so take control of it for FREE.

(Takes less than 30 seconds)