An integrated legal review platform to collect client reviews effortlessly
Enhanced profile pages
Add 
and 
reviews to your profile.
Showcase all of your reviews in one place. Automatically add Google and Facebook reviews to your ReviewSolicitors profile with our automated integration.
All reviews collected on each of these platforms will adjust your ReviewSolicitors star rating which will then be displayed to clients all over the web.
Collected reviews
One-Click audit reports for all major accreditations.
ReviewSolicitors meets all of the requirements of collecting client feedback for your firm.
No more yearly headaches and wasted resources to compile feedback as part of your audit. Simply download your report and hand it to your auditor, it's as simple as that.
See what others have said
Wollens Solicitors
Clive Meredith
Practice Manager
We think reviews are really important to our clients. It’s a part of the customer journey.
FBC Manby Bowdler
Laura Jones
Head of Client Experience Sales & Marketing
I think it demonstrates that as a law firm we make our reviews and satisfaction scores as transparent as possible.
IBB Law
Jo Cunningham
Head of Marketting & Business Development
We just felt that this was a better fit and better quality product for the type of feedback that we were looking to get.
Ward Gethin Archer
Chris Dewey
Director
Statistics show we receive a return of a third from the requests that we send out.
Transparency is important in all markets.
Lockings Solicitors
Richard Swaine
Director
The service from our account manager is 5-stars.
Ashtons Legal
Dave Richardson
CRM Manager
Ashtons Legal have worked with ReviewSolicitors for the last two years and I have always been impressed with the quality of their service and the responsiveness of their team.
Slater Heelis
Kristen Drummond
Head of Marketing
We chose ReviewSolicitors over Trustpilot as they are specific to the legal market.
It’s made for solicitors and they also link up with the SRA.
ESN Solicitors
Safeer Choudhry
Senior Solicitor
The reason that I chose to go with ReviewSolicitors and collate as much client feedback from our clients as we could was to firstly make sure we were as good as I thought and hoped we were.
Wollens Solicitors
Clive Meredith
Practice Manager
We think reviews are really important to our clients. It’s a part of the customer journey.
FBC Manby Bowdler
Laura Jones
Head of Client Experience Sales & Marketing
I think it demonstrates that as a law firm we make our reviews and satisfaction scores as transparent as possible.
IBB Law
Jo Cunningham
Head of Marketting & Business Development
We just felt that this was a better fit and better quality product for the type of feedback that we were looking to get.
Ward Gethin Archer
Chris Dewey
Director
Statistics show we receive a return of a third from the requests that we send out.
Transparency is important in all markets.
Lockings Solicitors
Richard Swaine
Director
The service from our account manager is 5-stars.
Ashtons Legal
Dave Richardson
CRM Manager
Ashtons Legal have worked with ReviewSolicitors for the last two years and I have always been impressed with the quality of their service and the responsiveness of their team.
Slater Heelis
Kristen Drummond
Head of Marketing
We chose ReviewSolicitors over Trustpilot as they are specific to the legal market.
It’s made for solicitors and they also link up with the SRA.
ESN Solicitors
Safeer Choudhry
Senior Solicitor
The reason that I chose to go with ReviewSolicitors and collate as much client feedback from our clients as we could was to firstly make sure we were as good as I thought and hoped we were.
Create a tailored and branded experience for your clients
Add your firm’s colour scheme, branding and logo into the questionnaire to give clients consistency with the experience they have already had.
Customise the questionnaire by adding and ordering your own questions.
Add a welcome and exit screen to give a personalised feel whilst also promoting additional services the firm offers.
Multi-language questionnaire
ReviewSolicitors allows you to send a review questionnaire to your client in the language in which they would like to receive it.
Our questionnaire is available in over 30 languages. Clients from all over the world will be able to answer the questionnaire.
Integrate your case management system to collect reviews automatically
By integrating your firm’s case management system, your clients will receive an invitation to leave a review after their matter is concluded.
We can even provide an integration for custom-built case management systems.
Feature breakdown
Calculate your price
Monthly Price:
£
Inclusive of up to locations and up to solicitors.
Methods of inviting clients to leave a review on ReviewSolicitors
By far the most popular method for law firms is to use your existing case management
system to fully automate the review collection process.
At the point when your fee earners close the case, an email will automatically be sent to the
client asking them to leave their review. This can also be fully integrated with the Google
Reviews Dual Collection feature and you can send SMS and WhatsApp notifications to the client too.
If you would like one simple link that multiple clients can use to leave you a review, then this is your perfect option.
Links are generated for each registered solicitor with an account and also for each branch location.
Add client details to a CSV file and upload. Review invitations will be sent out to clients simultaneously. This is a quick and easy way to ensure each client has the ability to leave your firm a review.
One of the quickest and easiest ways to ask clients for feedback at the end of their case. Simply add in the details of a single client and you can instantly send them an invitation asking them to leave you a review.
Send a review link to clients using SMS and WhatsApp.
WhatsApp has the highest delivery and open rate so using this as another way to offer clients the ability to leave a review will result in a 40% conversion rate.
Our SMS and WhatsApp review collection methods can be used in conjunction with other review collection methods.
ReviewSolicitors offers QR codes that you can provide to clients. When scanned, the client will be taken to your firm’s review questionnaire in order to leave their review.
For clients who do not have access to the internet or for whom you do not have an email address, you can download and send them a ReviewSolicitors paper questionnaire.
Once the client has completed this, simply upload this into your dashboard directly and the review will appear on your profile as normal.
Our review invitation cards are a great way to remind clients to leave a review about their experience. These can be stapled to closing letters and contain a QR code for clients to scan and be taken through to your firm’s questionnaire.
Review invitation templates
Get the full experience and send yourself a test invitation.
Your test invitation email was sent to successfully!
There was a problem sending your test invitation email. Please try again.
Industry-leading 30 - 35% response rate.
Our invitations are tried and tested for the legal market.
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Branded review invitations
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Your logo
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Individual solicitor profile
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Clear and easy to understand
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Integrated with Google reviews
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Fully GDPR complaint
Invitations can be sent via email, SMS and WhatsApp.
Over 3,000 law firms are already collecting reviews on ReviewSolicitors.
An integrated legal review platform to collect client reviews effortlessly
Attract new clients
New clients sent directly to your firm at no additional charge.
On average last year, each law firm using ReviewSolicitors received 6-8 new enquiries each week which led to 2-3 new client instructions.
ReviewSolicitors Widgets
See how the ReviewSolicitors widget looks on more firms’ pages
Barcan & Kirby
IBB Law
Ashtons Legal
Ellisons Solicitors
RIAA Barker Gillette
Glover Priest
JCP Solicitors
Star Legal
Taylor Rose
Harper Macleod
Coffin Mew
Stephen Rimmer Solicitors
Barcan & Kirby
IBB Law
Ashtons Legal
Ellisons Solicitors
RIAA Barker Gillette
Glover Priest
JCP Solicitors
Star Legal
Taylor Rose
Harper Macleod
Coffin Mew
Stephen Rimmer Solicitors
Defamatory / non-client reviews
A robust defamatory review process built specifically for the legal sector.
Defamatory reviews
We understand that, very occasionally, clients will take to a review platform to vent their frustration and what may have originally been an honest review will descend into something that crosses a threshold, becoming unhelpful to other users looking to read the review, and subsequently becomes defamatory.
Non-family friendly / irrelevant
As a legal-specific review platform, our policy is to only allow reviews from genuine clients that are reflective of their experience with your firm. In the event that your firm receives a review which contains non-family friendly language or is irrelevant, you can report it to us through your ReviewSolicitors dashboard.
Non-client reviews
We understand that in cases where emotions are high, opponents of your client can become frustrated that they are losing / have lost a case. Performing well for your client can sometimes lead to the other side taking to review platforms to vent their frustrations and discredit your firm.
Tools available to handle negative reviews.
It's free and easy to respond to all reviews on ReviewSolicitors. Responding to negative reviews shows future clients that you take all feedback seriously. We offer free advice to help you to respond in the correct way which can help turn up to 70% of all negative reviews into positive 5-star ratings.
Available to both Free and Premium members.
Learn more
Need a bit of time to investigate a negative review? With ReviewSolicitors you can suspend any review within the first 48 hours from it being left. This gives your firm time to investigate the matter before responding, without having to drop everything straight away.
Available to both Free and Premium members.
Learn more
Unsure of the client who has left your firm a review? You can contact the poster of the review to request further information to identify the client file.
Available to both Free and Premium members.
Learn more
integration
ReviewSolicitors is integrated with Google. Collect and share your reviews with ease.
Add your firm’s Google reviews into your ReviewSolicitors profile.
Collect up to 5x more reviews using Dual Collection.
How it works
Review request is sent to client
Client clicks the review request and is taken to leave a review on Google. If the user does not have a Google account they will be taken to leave the review on ReviewSolicitors.
Client leaves a review on Google
The client leaves feedback on Google reviews.
Review automatically appears on ReviewSolicitors
Once the review is left, it automatically appears on the firm’s ReviewSolicitors profile.
Other benefits
Our integrations
Automatically share reviews with your network.
Add your Facebook reviews into your ReviewSolicitors account and share reviews automatically.
Collect reviews to add to your ReviewSolicitors page. Add your Perfect Portal calculator to your firm’s profile.
Tweet your latest reviews automatically to generate fresh content and give your audience that good news story.
Add ESTAS reviews to ReviewSolicitors.
Add Feefo reviews to ReviewSolicitors.
Create picture-perfect content for Instagram using your reviews.
Coming September 2023
Instantly create shareable videos using the reviews left by your clients.
Coming November 2023
Individual solicitor profiles
Give your solicitors the ability to stand out and demonstrate their expertise with a ReviewSolicitors profile.
It comes at no additional cost and will help you build a culture of reviews at your firm.
Professional profile
Tailored review questionnaires
All of our questionnaires are specific to the particular service the client used the firm for. For example, clients who have used the firm for a conveyancing transaction will be asked 4-5 questions specific to conveyancing.
This approach gains useful feedback whilst keeping the questions relevant for each individual client.
Mid-case feedback - Collect feedback throughout a matter
Would you like to see what clients think of the service being provided before the matter has ended? Use this option to send a 'Quick response' option that checks to make sure everything is OK.
This tool is useful to identify issues before they occur, helping to ensure the firm is delivering an industry-leading service.
Free vs. Premium Membership
Premium
|
Free | |
|---|---|---|
| Collect reviews |  |
|
| Location-based reviews | |
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| Automated review collection via case management system | |
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| Feedback into your case management system | |
|
| Respond to reviews | |
|
| New review notifications | |
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| Lexcel and Legal Aid compliant review collection | |
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| New client instructions and appointments | |
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| Legal-specific enhanced profile page | |
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| Prominent feature in local and national rankings | |
|
| Google reviews integration | |
|
| Facebook reviews integration | |
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| Google Dual Collection | |
|
| Mid-case feedback collection | |
|
| Enhanced analytics | |
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| Reporting and MI - insights into how the firm is performing | |
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| Compare each department's performance against competition | |
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| One-click Lexcel reporting | |
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| Individual solicitor profiles | |
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| Team leader reporting | |
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| Additional users | |
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| Dedicated account manager | |
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| Defamatory review reporting | |
|
| Enhanced widgets | |
|
| Dedicated setup and support | |
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| NSA-approved 256 bit AES encryption for maximum security | |
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| Custom review API - feed back into your own website | |
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| Facebook, Twitter and LinkedIn automated sharing of 4- and 5-star reviews | |
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| Webhooks | |
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Getting started
(Takes less than 30 seconds)
The SRA recommends you give every client the ability to leave a review about your firm. You already have a profile on ReviewSolicitors so take control of it for FREE.
(Takes less than 30 seconds)