Lisa
The whole experience of buying and selling was very stressful and frustrating at times. Although I feel it would be unfair to mark Amicus down for this as I think that’s just generally the way of the world at the moment. We got off to a slow start - the sales memo was sent to the wrong email address by my estate agent (unbeknown to me, and I was not advised this hadn’t been received until I chased a couple of weeks later to see where we were at with things). Again, no fault of Amicus but we could had saved time had they been more proactive in letting me know. Emails were not always responded to which is difficult when you are working long days and unable to phone during opening hours. I resorted to nipping out of work regularly to answer / make calls. They always answered promptly and Al-Amin was always very helpful and jolly on the phone and would always get back to me if unavailable. But may be worth bearing in mind if you have a job where you are unable to be flexible like this to make phone calls. We were also left hanging on completion day - it started well with a phone call from Amicus to advise not to hand over the keys to my buyer until I had received a further phone call from them. I was still waiting for this phone call at 14:30 at which stage I rang to see what was happening as I was standing outside my new home in the freezing cold with all my belongings in a removal van. I was advised that the person dealing with the completion had to leave the building on an urgent visit. My case had not been passed on to anybody so had I not rung to chase then there is a good chance that it would not have been dealt with. Again, I cannot fault how it was dealt with once we raised the issue and Gary Voysey got back to us very quickly to say that everything was now sorted and I could hand over the keys. We had a purchase completion relying on this transaction, hence why it was rather nerve wracking! But all in all we got there eventually and every person I spoke with at Amicus along the way was helpful and friendly which certainly makes a stressful situation more bearable. Thank you!
A representative from AmicusLaw Solicitors responded to this review on 13 December, 2022
Thank you for your open and honest feedback, we are always keen to find ways to improve our service for our clients and will take your comments on board. We will pass your feedback on to Gary and Al-Amin and wish you all the best in your new home.
Was this review helpful? Yes
