With over 70 law firms participating in the initial pilot, the SRA has a 'treasure trove' of data to assess client reviews' impact on improving transparency in the legal market. Another consideration to be evaluated is the impact collecting reviews has had on law firms themselves. Any subsequent regulatory changes will undoubtedly consider the experience these 70 firms have had over the last year…
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If you receive a review that you believe not to be a legitimate and honest opinion of a client of yours, we offer tools that allow you to challenge and remove such reviews. This article explains how you can use these tools, which are built specifically for the legal market and are available to both Free and Premium members of our site. If you want to use any of the below features, please create an…
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Google reviews are just as important as other review platforms when it comes to collecting client feedback. Whilst not legal-specific, the reviews you collect will sit in the Google My Business knowledge panel when a potential client is searching for your firm. The problem is that it is notoriously difficult to ask clients to leave a Google review. If your firm is struggling with this, don’t…
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As a ‘whole of market’ review platform, ReviewSolicitors gives those who are looking to find a solicitor the ability to see all local firms who can assist in their matter. We give clients the freedom to find great law firms with excellent reputations for legal competence, communication, documentation accuracy, client satisfaction and success rates. In order to assist clients, we provide an…
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Want to tailor the questions that are asked in the ReviewSolicitors review questionnaire? Now you can! The “Custom Questionnaires” add-on gives your law firm the ability to adapt the review questionnaire that is sent to clients to create a tailored and branded experience. Not only can you now add in up to 8 questions of your choice, but the entire questionnaire can be branded with your law firm’s…
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The Legal Services Board is currently delving into the findings of its market report, looking into online reviews for lawyers and law firms. Discussing the relevance, pertinence, and potential necessity of displaying client reviews online, there’s one question that solicitors and their regulators are asking: should online reviews be compulsory for law firms? Any law firm regulated by the SRA…
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ReviewSolicitors will only allow reviews from genuine clients of the firm and potential clients who had an experience of the firm and were considering becoming a client but decided against the idea. In the latter, the review must be truthful and relevant to their experience. If you have identified a review which breaches our guidelines, please use this process to start the removal of the non…
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Since February 2021, the SRA has been running a pilot of online reviews to encourage law firms to start collecting and showcasing client reviews online. Online review systems (including ReviewSolicitors) already exist, but the SRA is keen to make sure that law firms know how to engage with them properly and, ultimately, that reviews are easily accessible to clients. It's clear from the SRA's…
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To assist with the prevention of defamatory content on ReviewSolicitors we have developed a proprietary software solution to highlight defamatory content at the point when clients are leaving their review. Termed as our Defamatory Content Highlighter it seeks to assist with ensuring the integrity of the reviews being left by clients and to provide a proactive and user-friendly platform to both…
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ReviewSolicitors has a zero-tolerance policy on fake reviews. Adding fake reviews or attempting to manipulate your ReviewSolicitors profile to achieve a higher review rating is not tolerated. ReviewSolicitors continues to work to ensure the integrity of the platform and will take action against a law firm should we detect misuse of any kind. What is classed as misuse? Using multiple different…
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Termed as our new 'client care protocol', ReviewSolicitors is happy to announce a new feature allowing any law firm, at its own discretion, to apply a 48-hour delay to a negative review received the moment it is left. If your firm is concerned about a rogue client or somebody on the opposite side of the matter leaving a negative or defamatory review, you now have the ability to suspend the review…
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At ReviewSolicitors, we put client care at the forefront of everything we do. We want to be here for your firm at every step of its review collection journey - including the times when the review you have been left with is not speaking so favourably. Every firm will receive some negative reviews; this is just a fact of life. Where ReviewSolicitors draws the line is defamatory content. This is why…
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ReviewSolicitors is delighted to announce enhancements to our ranking system. The algorithm that scores reviews and ranks law firms from best to worst is getting an upgrade which seeks to improve the accuracy of the ranking information that we display for clients, as well as making changes that help to showcase your firm in the most effective way. This update will include: Changes to weightings…
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Replying to the comments that clients have left your firm is an integral part of the review collection process. Whether you have actively invited your client to leave a review or not, its online presence is not something to ignore - regardless of its intention. Firstly, you will need a ReviewSolicitors account. If you do not already have one, create one for FREE here - https://www…
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