The Legal Services Board is currently delving into the findings of its market report, looking into online reviews for lawyers and law firms. Discussing the relevance, pertinence, and potential necessity of displaying client reviews online, there’s one question that solicitors and their regulators are asking: should online reviews be compulsory for law firms? Any law firm regulated by the SRA…
Keep Reading →
ReviewSolicitors will only allow reviews from genuine clients of the firm and potential clients who had an experience of the firm and were considering becoming a client but decided against the idea. In the latter, the review must be truthful and relevant to their experience. If you have identified a review which breaches our guidelines, please use this process to start the removal of the non…
Keep Reading →
Since February 2021, the SRA has been running a pilot of online reviews to encourage law firms to start collecting and showcasing client reviews online. Online review systems (including ReviewSolicitors) already exist, but the SRA is keen to make sure that law firms know how to engage with them properly and, ultimately, that reviews are easily accessible to clients. It's clear from the SRA's…
Keep Reading →
To assist with the prevention of defamatory content on ReviewSolicitors we have developed a proprietary software solution to highlight defamatory content at the point when clients are leaving their review. Termed as our Defamatory Content Highlighter it seeks to assist with ensuring the integrity of the reviews being left by clients and to provide a proactive and user-friendly platform to both…
Keep Reading →
ReviewSolicitors has a zero-tolerance policy on fake reviews. Adding fake reviews or attempting to manipulate your ReviewSolicitors profile to achieve a higher review rating is not tolerated. ReviewSolicitors continues to work to ensure the integrity of the platform and will take action against a law firm should we detect misuse of any kind. What is classed as misuse? Using multiple different…
Keep Reading →
Termed as our new 'client care protocol', ReviewSolicitors is happy to announce a new feature allowing any law firm, at its own discretion, to apply a 48-hour delay to a negative review received the moment it is left. If your firm is concerned about a rogue client or somebody on the opposite side of the matter leaving a negative or defamatory review, you now have the ability to suspend the review…
Keep Reading →
At ReviewSolicitors, we put client care at the forefront of everything we do. We want to be here for your firm at every step of its review collection journey - including the times when the review you have been left with is not speaking so favourably. Every firm will receive some negative reviews; this is just a fact of life. Where ReviewSolicitors draws the line is defamatory content. This is why…
Keep Reading →
ReviewSolicitors is delighted to announce enhancements to our ranking system. The algorithm that scores reviews and ranks law firms from best to worst is getting an upgrade which seeks to improve the accuracy of the ranking information that we display for clients, as well as making changes that help to showcase your firm in the most effective way. This update will include: Changes to weightings…
Keep Reading →
Replying to the comments that clients have left your firm is an integral part of the review collection process. Whether you have actively invited your client to leave a review or not, its online presence is not something to ignore - regardless of its intention. Firstly, you will need a ReviewSolicitors account. If you do not already have one, create one for FREE here - https://www…
Keep Reading →
There are multiple methods that your firm may have historically implemented in order to collect client feedback. We’ve heard of many - paper survey forms, follow up emails, even the verbal exchange of feedback before a swift handshake and a client that is never to be seen again. These methods have been overexerted and underutilized and most importantly - they simply do not work anymore. This is…
Keep Reading →
In 2015, ReviewSolicitors was founded with the vision to transform the transparency of information available to legal consumers and to revolutionise the way that firms promote their services, interact with prospective clients, and gain more instructions by showcasing their best feedback. Since then, we have seen rapid uptakes of firms actively using our service to collect client testimonials and…
Keep Reading →
ReviewSolicitors is the UK’s largest legal-specific review platform with over 4.5 million visitors to the site each year and we have over 1800 firms already actively collecting reviews with us. If you’re unfamiliar with our service, you can now watch a handy 2 minute introduction to our platform, and gain an insight into how we use the data provided by the SRA to showcase your law firm. https…
Keep Reading →
ReviewSolicitors are very pleased to have been invited to work with the SRA on their initial pilot for client reviews. Reviews have quickly become mainstream within legal services and clients expect to read reviews about a law firm before instructing them. The SRA’s study aims to produce findings on transparency within the legal market, both in terms of the amount of information available to…
Keep Reading →
Thursday 18th February, 12.30pm Register now: http://bit.ly/2NfcEO7 Next week, Perfect Portal will be hosting a live webinar which will give you a comprehensive introduction to its new integration with ReviewSolicitors! Using the two systems collaboratively will allow your firm to streamline its client review collection, allowing you to boost SEO and save valuable time in your working day. Do…
Keep Reading →
