I am shocked at how utterly incompetent Nalders are and cannot belive how they are still in business.

Our house purchase was dealt with by Kieran O'Sullivan who is a partner in the business so one would assume he'd know how to do his job, but he hasn't got a clue! There were multiple errors made during the process, the worst of which meant that over £250 of costs were missed resulting in us having to take money out on the day we are supposed to move and having to hand it to a stranger before we were given our keys.

You'd be forgiven for thinking that once the sale was complete that the issues would stop but sadly not. They lost land registry documents that we then had to redo and send back to them 6 months after completion, that was January and now 8 months later they have contacted me to say they lost the documents again and so over a year after moving we have to yet again redo paperwork and send it off.

Their staff are unhelpful and incapable of giving any straight answers to even the most basic questions. They are slow to respond to emails and spend the majority of their time skirting around questions we had.