We are having a truly unsatisfactory service from Mawdsleys, over my mother's probate. She died well over two years ago and there is still £200,000 that has not been handed over to my sons who are the beneficiaries, and Anthony Burns has been totally uncommunicative, last email was Jan 2023, and has, twice in the last 18 months, condescended to come to the phone to fob me off personally, rather than have his awfully rude secretary do it for him. We have reported him to The Legal Ombudsman and the Solicitors Regulatory Authority, who have been in communication with us, and we now know that they have had dozens of complaints and have a forensic team in Mawdleys offices for the last few months and have uncovered many irregularities and will be sending me the forensic teams report in the coming week or so and letting me know the next stage, which is likely, at the very least, another fine for Anthony Burns, who they have fined for malpractice before, or, even striking him off. I could not recommend a firm less, and, according to a friend, even his own staff tell people that they know not to use the firm and go elsewhere - "Joyce recommended to use some else as Tony Burns was running it to the ground after his partner left. Mr Burns blamed him being ill during COVID for not being on top of things. Joyce was lovely though and completely held the place together." Sadly it seems Joyce passed away last year. I have found Anthony Burns to be totally uncommunicative, reticent, and his staff to be rude, and belligerent, or, in the case of one, clearly resigned to fielding complaints from clients all day. Without the SRA I dout my sons will ever see the remaining £200,000 due to them after the initial money from the house sale. I don't take this personally, a quick perusal of Google reviews and other online review platforms, most of the reviews are one star ones, detailing the same issues we have had, and some stating they have reported him. Avoid this firm!!

I was not the Client here but I was assisting a friend who needed help and asked me to write review.
Dreadful service. Mainly ignores you, barely answers emails or telephone calls. Made what was a very stressful time so much worse. Would suggest you avoid him.

Awful service , no response to emails and telephone calls. Has seriously jeopardised a sale . Worst solicitor I have ever dealt with. I have made a formal complaint to the SRA .