I very rarely complain, however this person was truly awful to deal with and tactless when dealing with somebody grieving. The solicitors were holding my late mother's will. This solicitor refused for over a month to look for it, telling me several times that they didn't have it. Subsequently delaying the probate process for me. They did eventually find it but not before Ms Jones said to me "maybe your mother tore up the original will and left all her money to a cats home". Shocking. Avoid.

Really awful service, calls always go to voicemail, e-mails never responded to and a manger that has the attitude "tough luck" when you call and say you aren't having any response from the solicitor handling your case.
I would never, ever recommend these solicitors to anyone, ever!