When is a quotation not a quotation? When it is sent by Chadwick Lawrence solicitors. Beware

We received a quotation for selling our house from them in the sum of £1006.80P + VAT. The day before completion we received an invoice for £2989+VAT and were told this would be deducted from our receipts of sale.

Chadwick Lawrence’s Terms and conditions state “they will update you regularly on the cost position and tell you if any costs estimates need to be reviewed “. We received no updates on cost increases.

The management of our sale was poor, the designated conveyancer left with one day’s notice. The partner who took over her responsibilities took a day’s holiday on completion day.

The complaints partner considers that the transaction has been completed satisfactorily and will not enter into any further correspondence .

Used conveyancing service, Bhavna was very difficult to get hold of and very slow to carry out the tasks she needed to do. The one meeting we had with her was mostly spent with her telling us about her home, children and huge car.
Also, in the reception when I called in once there were documents with customer's names and addresses on clear for all to see.