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Gordon’s Property Lawyers is one of the UK’s largest legal service providers in the remortgage market, with a long history of successfully managing client’s conveyancing needs for over 20 years. Commitment to a positive customer journey without the legal jargon has instilled confidence in GPL's clients and intermediaries, leading to many well established relationships. This has enabled GPL to gain a reputation as a reliable business partner, from both the client and broker’s perspectives. The GPL team empowers a family business ideology, with a positive attitude, an efficient process and the client's safety at the heart of its core values. The ability to act for most UK lenders makes GPL the ideal conveyancing firm to process high volume whilst maintaining care for each and every one of your clients Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gordons Property Lawyers Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gordons Property Lawyers Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gordons Property Lawyers Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gordons Property Lawyers Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gordons Property Lawyers Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gordons Property Lawyers Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Gordons Property Lawyers Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
M
Collected on:
Reached out multiple times and had to chase over 5 times over for a response on regular occasions. When they finally contacted, they didn't have the correct information. Very unprofessional considering the amount they charge.
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David
Collected on:
Ask for duplicate documents and ignore you when you thell them they already have them and do not have all the correct insurance policies in place to carry out professional legal work. They pulled out of my purchase after over four months.
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Matter Type:
Residential Conveyancing
Sam
Collected on:
I think I'm fortunate in never before having dealt with incompetence on the level exhibited by GPL. There incompetence and lies have lead to my chain not progressing and having to wait another two weeks to try again.
I was supposed to exchange contract on the 27th of September. GPL confirmed that they were ready to proceed with the exchange and that everything was in order days before this. On the day of exchange they suddenly realised that they hadn't received a response on a parking plan up the chain and decided that because of this it couldn't proceed. They hadn't even chased this parking plan until that day! This was frustrating.
We tried again on the 30th of September. On the 27th GPL confirmed that once they had the parking plan they would be okay to proceed. They received the parking plan. Great news. All of a sudden they decided that the signature on the TR1 form did not match the other signatures they had on documents. This was the 9th copy of the TR1 form submitted theu they had either lost or had issues with! They confirmed that once they had this form then the exchange would happen. The TR1 was sent 24hr tracked delivery.
On the 1st of October we tried again. The TR1 form arrived with GPL by midday and they confirmed that the exchange would take place. Then 10 minutes later they suddenly realised that they needed to wait for an OS2 search to come back. This OS2 search was based on the plan they received on the 27th. I cannot understand how it is possible to forget that you ordered a search that would block a chain, and confirm to your client that nothing could block the exchange and then realise moments after that confirmation that you are missing documentation.
This is an incomprehensible level of incompetence and negligence amd I am infuriated with them.
I am not their client but part of the chain, but I felt compelled to warn people away from this disgraceful company! If I was paying for this service I would certainly be demanding a refund.
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Matter Type:
Residential Conveyancing
Doreen
Collected on:
This is a joke of a firm - they are impossible to get hold of and the customer service is non existent
Natwest use these people so I had no choice but to use them - a simple remortgage turned in to a 4 month farce!
Sending letters and final equity cheques to the wrong address or just not bothering at all and then lying to say they have
Notice all the good reviews are months ago - look at recent ones - this is a true reflection
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Keeping us updated. Very organised.I will surely recommend Gordons Property Lawyers Limited.
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Keith Harold Gurden
Collected on:
Very professional- a pleasure to work with
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Farhad Komeyli, Akram Doosti
Collected on:
Brilliant service. I am very pleased. I will definitely recommend this firm to friends and family.
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Mrs Karen Elizabeth Gray
Collected on:
The whole team were extremely knowledgeable and helpful in my recent experience . I cannot thank them enough .
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Mr Daniel Patrick Hunt and Dr Susmita Hunt
Collected on:
Good communication and efficient in dealing with the remortgage of our property.
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Verified review
This review has been left by a verified client who used Gordons Property Lawyers Limited.
Matter Type:
Residential Conveyancing
Mr Mehdi Ahari and Mrs Zahra Majlessi Ahari
Collected on:
We were refered through our mortgage broker and the team at Gordons did a great job in processing and expediting the completion process
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Stonkin
Collected on:
Impossible to get hold of, on hold for 45 minutes in a queue, answered by a receptionist who can't actually do anything or answer any questions and never had a call back in... 3 months! Also constantly ask for stuff you've already sent... but this i feel is just to make you *Think* they are doing something... AVOID
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Aj
Collected on:
Don't understand all these negative reviews. This firm was excellent in the dealings with my property. ikra my case handler was both professional well spoken and kind kept me informed via email mail on a daily basis thank you so much
A .s
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Sam
Collected on:
DO NOT USE
Terrible communication and would repeatedly ask for documents that had already been sent to them. I tried to call them several times and would be in a que for over 25mins. When asked to forward questions from my home buyers survey to the vendors, she basically refused and advised me to have a survey...my email started with "following a survey, i have the follwoing questions"!
Having seen an email from my vendors solicitors to my solicitor...even they clearly thought she was stupid. And finally when I caught my solicitor in and out and out lie...I suddenly had no more communication from her and the rest of my emails came from someone else.
Avoid them if you want a helpful solicitor that is actually worth the money!
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Mark
Collected on:
Conveyancers hide behind software. Constantly reject documents with no explanation. Does not respond to messages on their software. Very slow.
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Jamie
Collected on:
Better off using ChatGPT...Phone lines have 20–30 minute wait times and direct-dial numbers are incorrect or nonexistent. Email replies are minimal and slow. Extensive follow-up led to a missed remortgage deadline with significant costs. Fees are excessive.
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We look after the legal side of residential property sales, purchases and remortgage. What we don’t do, is bamboozle you with legal jargon and a confusing process. Rather we explain what we do, how we do it ensuring you are kept up to date at all times. We are based in Maidenhead but provide services to customers and clients nationwide. We are available for personal meetings with our local clients and available on the phone for our clients who are based elsewhere in the country. We have developed a bespoke customer and partner portal that is easy to use, keeps you informed, updated and ultimately reassured that your matter is progressing. All of the GPL team undergo training in each department so we all have a good understanding of the entire customer journey. We have an appreciation of the work each one of us undertakes and the impact our work has on our colleagues and ultimately our customers. Our Commitment We believe we have the best people running the best process. Continual improvement is what we strive for, in both our process and system development and in the way we develop and train our people. We learn from the feedback we receive from our customers and your broker or agent in order to be the best at what we do. By putting the customers experience at the heart of all our business decisions, we are continually improving everything we do to deliver a cost effective, straight forward and transparent service. The GPL team are well trained, engaged with our mission and above all will speak to you in a language that you will understand. We are structured and process driven but agile and flexible in our approach so are able to adapt to customer needs and expectations.
