New Homes Law Ltd

Priya and Alisha provided fantastic service, they kept in constant contact with my and made a daunting and confusing procedure simple and easy to understand for someone who has no legal knowledge and a first time buyer.
I would recommend this law firm if you are looking for a friendly and reliable company.

AVOID - do not recommend using New Homes Law to anyone, very disappointing service and company. I enlisted NHL in February 2024 to oversee a transfer of titles which should take on average 4-8 weeks. I have still not completed with New Homes and it is now October 2024, 7 and a half months later. There is no communication I have not spoken to my personal solicitor once over the period of 7 months, all calls are directed to reception and upon asking to speak with any solicitor on your case they are always very conveniently busy and also never call back. There is little to no response by email or phone and you will not receive any updates or communication from them. My solicitor Taylor also left the company without my knowledge leaving me trying to contact him and NHL for three weeks before learning of his departure after having to phone and ask.

The complaints procedure is non existent as stated on their website someone should contact you to acknowledge the complaint within 7 days and then reply within 8 weeks, this does not happen. I sent 5 complaint emails 12 weeks ago and still not received any acknowledgement of said complaint. Further to this I escalated the complaint twice a month ago and still no reply!

They are the worst company you could choose and I would not reccomend them to anyone, take a look at the other reviews and this will make your decision for you. No communication, bad service and overall bad customer satisfaction, very very poor.

New Homes Law recently undertook the conveyancing for my shared ownership property. I found their service very reasonably priced and professional. The only reason I haven't given five stars is that I found the portal system a little impersonal, with lots of automated emails and not much real human contact! Having said that, they were efficient and got me where I wanted to be :-)

Danielle Lomax was our contact at New Homes Law, she was extremely attentive and answered all our questions quickly and with great professionalism. Our transaction ( Conveyancing ) was handled far faster than we could have hoped and because of Danielle's dedication we were able to move to our new home ahead of schedule ! Many thanks !!!