Solex Legal Services Limited

DO NOT USE UNDER ANY CIRCUMSTANCES This company are doing the conveyancing for my recent mortgage application with Halifax. They send Microsoft Word documents with Macro's enabled to you via email - this is a classic phishing/malware attack vector. Macro's allow custom written code to be executed on your device with escalated privileges. It could therefore install a keylogger, install an APT, or reach out to a command-and-control site and download a malware payload. You should never open a document that has Macro's enabled unless you explicitly trust the author with your life! There is absolutely no justifiable reason ever for a solicitors to be needing to use Macro's, and then sending these documents onto their clients. It's an unimaginable security risk, and speaks volumes - they obviously do not care about IT security in any shape or form, or you, their client's data. I can not stress strongly enough - DO NOT USE THIS COMPANY, DO NOT OPEN AND DELETE ANY ATTACHMENTS THEY HAVE SENT YOU!

Tick all the boxes below. They do pick up the phones, and try to help, which is at least something in their favour.

Recently remortgaged and Solex were the solicitor company appointed by the new lender. Very poor communication and there was an unjustified delay on processing my paperwork resulting on me paying a very high mortgage payment due to the high interest rate. Made a complaint 10 days ago and up until today I had no answer whatsoever from Solex. I do not recommend this company to anyone and really don’t understand why bank uses companies like this one to provide services for them. Shocking!!

We recently appointed Solex for our sales and purchase and was absolutely delighted with the service. It was an awful experience with the other sides but our Conveyancers Fiona and Sneha were amazing. They kept us fully informed throughout the whole process and was able to put our minds at ease that, sometimes this service is complicated but you just have to allow the process to move forward which it did. The star ratings do not allow for the actual review because we would certainly score Solex more than 5 stars! Highly recommend this firm.

I'm not usually one to leave bad reviews but if I can help just one person not use Solex, I will be happy. Like many on here, I was automatically appointed Solex by Halifax for a simple transfer of equity. After 2 weeks I switched to a local solicitor and I am so glad I did. Yes, I had to pay for the local solicitor, but Solex are really not even worth the 'free' service they provide. There are plenty of people on here who waited months to jump ship. I'm so glad I did after three weeks. You are sent emails with errors, poorly formatted letters with mistakes and you are required to fill out a lot of the paperwork on your own without support. I sent 6 emails to Solex during my three weeks using them. I never received a reply. You cannot speak to your case handler. There is a phoneline you can ring, and after 30 mins on hold you speak to someone without legal training. They continue to send me emails and letters which bare no resemblance to my case, or the fact I switched solicitors nearly 3 months ago. They are the worst company I have ever dealt with. I think it's unacceptable that Halifax continue to use them. If Solex are appointed as your solicitors, please change as soon you can. Most local solicitors are on Halifax's panel - you can check this easily. But avoid waiting to see if things improve, because they do not.