Solex Legal Services Limited

I have been buying and selling property for 30+ years. The last BTL Mortgage was handled by these clowns for Birmingham Midshires. It has taken approx 15weeks to complete and it was only a re-mortgage. I appreciate the market is currently in turmoil - but they are completely disorganised and constantly ask for the same thing - even when it is showing on their portal .. very stressful. Also a silly thing about the email subject bar to them - it always rejects if you include a 'special character ', my reference included one !! Crazy....

Avoid at all costs. We have been forced to use Solex in attempting to remortgage with Lloyds. Firstly, the amount of automated paperwork they have sent over is excessive for a simple mortgage transfer (I've downloaded and responded to over twenty letters/forms from Solex to port a mortgage for the same property). Secondly, and far more importantly, whilst they do love sending letters they are impossible to communicate with when you need to speak to them. I have written to them multiple times with very simple and specific requests, all without reply and dating back a month. I also attempted to call them six times and each time was put on hold for long periods and then inexplicably been cut off. I gave up trying to call; it's not just me, Lloyds intervened on my behalf and also experienced the same issues when trying to call. Thirdly, they are incompetent with the basics. Solex requested a redemption certificate from my existing lender 24hrs before my next monthly payment was made and therefore calculated the final balance incorrectly. A simple issue to remedy. However, because they didn’t reply to emails or answer the phone the situation - Solex repeatedly asking me to pay monies I didn’t owe to complete the transfer - escalated until the deadline date. We finally completed the transfer, but only because Lloyds intervened. After the event I received a mealymouthed apology from Solex with two excuses that demonstrate their lack of sincerity to do better: Firstly, staffing shortages. The usual line from companies who don’t care about their service is to suggest a temporary staffing issue. It’s evidently not a temporary issue; look at the reviews, they have clearly been operating a consistently substandard service for some time. Solex also admitted in writing that they have a backlog of unanswered emails dating back four weeks - so this is evidently standard practice for them. Secondly, blaming our existing lender for delays. An apology isn’t authentic if it’s disingenuous. Solex claimed our mortgage lender caused the delay in Solex receiving requested information. Despite Lloyds and myself chasing for three weeks, we know for a fact that Solex didn’t actually request the information until the day before the deadline and that my lender responded immediately. If this is how hard it is to port a mortgage (that’s roughly 10% of the loan to value on the same property) I dread to think how messy things get when a legal situation is mildly complicated and Solex are at the wheel. We also know that they’ll falsely blame others for their own mistakes when asked to apologise. If you have a choice, do not use Solex.

We remortgaged with Lloyds and Solex were appointed by them to do the legal work. I was worried by all the poor reviews, but was pleasantly surprised. I telephoned three times to query things and each time the telephone was answered promptly and my questions answered fully. Our straightforward mortgage was held up by three weeks due to Lloyds not requesting all the required documents during the application process and so not releasing the mortgage offer. This was only picked up when I telephoned Solex after there had been no activity showing for 2 weeks. I wonder how long it would've taken for someone to contact me had I not chased this up (hence 4 stars not 5)? The remortgage took 9 weeks in total. The application and document upload was really easy online. All the documents were acknowledged within 24hrs and there was activity on the case every 48hrs (apart from the 2 weeks they were waiting on the mortgage offer). My advice would be to telephone, not email, if nothing is showing as having been done for a week.

Well, so far it’s taken 6 months and my mortgage still isn’t showing any signs of completion. They’ve had the mortgage offer a month now, I’m worried it will expire before they do the simple legal tasks they need to do. This company are rubbish - use them at your absolute peril.

I was looking for a re-mortgage. Solex were chosen by my new lander (LLOYDS). Waisted three weeks trying to get a response from them. Ended up moving to another lander/solicitor